[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-168961-en":3,"doc-seo-168961-105":30,"detail-sidebar-cat-1-en-105":92},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},168961,687207022233,"Connor ","https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d",1,158,"General","How to Map a Process - Guide on Process Mapping and Continuity","A practical guide to creating conventional process maps with an emphasis on continuity. It defines what a process and a process map are, explains how process mapping helps identify improvement opportunities, waste, bottlenecks, and constraints, and stresses using a no-blame perspective to capture the current state. The guide outlines a two-stage approach—mapping the now and the future—supports iterative detail from macro to micro maps, and covers facilitation roles, materials, and example current and future state appointment booking flows.","How to Map a Process\nThe following is a simple guide on how to use conventional process maps with a focus on continuity.  Common processes to map in order to identify the challenges and opportunities for continuity are outlined in the Continuity of Care Toolkit.\nAbout Process Mapping\nWhat is a process?\nA set of connected activities, material and/or information flow that transform a set of inputs into a defined output.\nWhat is a process map?\nA visual representation of a process (any process, large or small), created by the people who operate and interact with the process.\nPurpose of process maps\nIdentify opportunities, helping you to identify areas of improvement\nIdentify steps that don’t add value (wastes – inefficiencies/duplication)\nIdentify problems affecting flow (bottlenecks: process steps that restrict flow, and constraints: cause of what is restricting the flow)\nUnderstand what actually happens – the current state (not just what is supposed to happen) with a no blame approach\nProvide measureable baseline – where we are now\nCan co-create, visualise and share a process redesign (future state map)\nEncourage involvement and ownership (this is greater the more stakeholders you involve). It can also enable stakeholders to see the full process that they may only be a small part of and understand from other perspectives – it can be empowering and cathartic\nDifferent process mapping approaches\nThere are several different ways processes can be mapped, this guide focusses on conventional process mapping. Other ways include: Process Template; Spaghetti diagram; Value Stream Mapping; Mapping last 10 Patients; Tracer Study; Experienced Based Design.\nHow to Map\nBefore you start mapping, you need to be clear on what you want to map and why.  In terms of continuity the possible processes to map and their rationale are included in the Continuity of Care Toolkit.  Process mapping is a 2 stage approach, mapping the now and the future – don’t stop once you’ve mapped the process.\nCreating a current state map\nMaps are best created with a range of stakeholders and with a large space using large sheets of paper and sticky notes.  However, they can be done virtually, created electronically, with a small group or several 1:1s and built up.\n\u000f\nUse the map symbols/your own key to:\nDefine the scope of process to be mapped (start and end point) –the first and last process step (the first and last step written on yellow sticky notes).  This can be decided in advance.\nStart with high level map (Macro Map) of 5 to 10 process steps (major steps in the process), to provide the frame for a more detailed map.\nBuild a more detailed map (Micro map), working in between the frame built by the Macro Map e.g. who does what and when.  The detail will include more process steps, decision points (where the process can go in different directions), problems or concerns, where information is provided/needed to inform the process.\nThe right level of detail will become apparent “as you go”, the best map is the simplest map that makes things clear and provides insight.  Mapping is an iterative process.\nMap symbols\nThis is a guide, as long as you include a key on your map you can use different colours and pieces of paper stuck with sticky tape (they just need to be defined and moveable).  There are 3 main symbols (the top 3 in the table identified by an asterisk (*)) the others are helpful additions and dependant on the complexity of the process being mapped.\nEquipment for process mapping\nMapping paper (parcel paper/lining wallpaper works well)\nGood quality sticky notes\nMarker pens\nReusable adhesive e.g. BluTack\nScissors\nSticky tape\nFlip charts (for ideas and niggles)\nFacilitating a session\nWhilst it is great to have an experienced facilitator for a mapping session, it is not essential.  However, there are some key roles that are useful to organise for the session, those taking on these roles will not being able to fully participate (it can be beneficial that these roles ar","cbCaiu5fe3WTDm5p","https://ap.wps.com/l/cbCaiu5fe3WTDm5p","docx",1481113,8,"English","en",105,"# About Process Mapping\n## What is a process?\n## What is a process map?\n## Purpose of process maps\n## Different process mapping approaches\n# How to Map\n## Two-stage approach: current and future\n## Creating a current state map\n## Map symbols and levels of detail\n## Equipment for process mapping\n## Facilitating a session\n# Appendix\n## Analysing Process Maps\n## Identifying Wastes (8 Wastes: TIMWOODS)\n## Examples of Maps\n# Examples\n## Current state: appointment booking process\n## Future state: appointment booking process","[{\"question\":\"What is the purpose of process maps?\",\"answer\":\"Process maps help identify opportunities for improvement, highlight steps that add no value, diagnose flow problems such as bottlenecks and constraints, and establish a measurable baseline. They also support redesign by sharing a future state map and encouraging stakeholder ownership.\"},{\"question\":\"What are the two stages in process mapping?\",\"answer\":\"Process mapping uses two stages: current state mapping and future state mapping. It is a cyclical approach where the future state becomes the new current state after a period of time.\"},{\"question\":\"How should you decide the scope and level of detail when creating a map?\",\"answer\":\"Define scope by selecting clear start and end points, then begin with a high-level macro map of about 5–10 major steps. Build a more detailed micro map between that frame by adding roles, timing, decision points, and issues, choosing the simplest level that still clarifies and reveals insight.\"}]","How to Map a Process - Guide on Process Mapping and Continuity | DOCX",1788240434,3,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":87,"head_meta":89,"extra_data":91,"updated_unix":28},"how-to-map-a-process-guide-on-process-mapping-and-continuity","",{"@graph":36,"@context":86},[37,53,69],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,50],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/template/","Template",2,{"item":49,"name":13,"@type":43,"position":29},"https://docshare.wps.com/template/general/",{"item":51,"name":14,"@type":43,"position":52},"https://docshare.wps.com/template/how-to-map-a-process-guide-on-process-mapping-and-continuity/168961/",4,{"url":51,"name":14,"@type":54,"author":55,"headline":14,"publisher":57,"fileFormat":60,"inLanguage":23,"description":15,"dateModified":61,"datePublished":62,"encodingFormat":60,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":56},"Person",{"url":41,"name":58,"@type":59},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-05","2026-09-01",true,{"@type":65,"interactionType":66,"userInteractionCount":68},"InteractionCounter",{"@type":67},"ViewAction",6,{"@type":70,"mainEntity":71},"FAQPage",[72,78,82],{"name":73,"@type":74,"acceptedAnswer":75},"What is the purpose of process maps?","Question",{"text":76,"@type":77},"Process maps help identify opportunities for improvement, highlight steps that add no value, diagnose flow problems such as bottlenecks and constraints, and establish a measurable baseline. They also support redesign by sharing a future state map and encouraging stakeholder ownership.","Answer",{"name":79,"@type":74,"acceptedAnswer":80},"What are the two stages in process mapping?",{"text":81,"@type":77},"Process mapping uses two stages: current state mapping and future state mapping. It is a cyclical approach where the future state becomes the new current state after a period of time.",{"name":83,"@type":74,"acceptedAnswer":84},"How should you decide the scope and level of detail when creating a map?",{"text":85,"@type":77},"Define scope by selecting clear start and end points, then begin with a high-level macro map of about 5–10 major steps. Build a more detailed micro map between that frame by adding roles, timing, decision points, and issues, choosing the simplest level that still clarifies and reveals insight.","https://schema.org",{"og:url":51,"og:type":88,"og:title":14,"og:site_name":58,"og:description":15},"article",{"robots":90,"canonical":51},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":93},[94,99,104,109,114,119,124,129,134],{"id":95,"doc_module":11,"doc_module_name":46,"category_name":96,"show_sort_weight":97,"slug":98},11,"Presentations",90,"presentations",{"id":100,"doc_module":11,"doc_module_name":46,"category_name":101,"show_sort_weight":102,"slug":103},12,"Resumes",80,"resumes",{"id":105,"doc_module":11,"doc_module_name":46,"category_name":106,"show_sort_weight":107,"slug":108},14,"Invoices",70,"invoices",{"id":110,"doc_module":11,"doc_module_name":46,"category_name":111,"show_sort_weight":112,"slug":113},15,"Posters",60,"posters",{"id":115,"doc_module":11,"doc_module_name":46,"category_name":116,"show_sort_weight":117,"slug":118},16,"Social Media",50,"social-media",{"id":120,"doc_module":11,"doc_module_name":46,"category_name":121,"show_sort_weight":122,"slug":123},17,"Forms",40,"forms",{"id":125,"doc_module":11,"doc_module_name":46,"category_name":126,"show_sort_weight":127,"slug":128},18,"Letters",30,"letters",{"id":130,"doc_module":11,"doc_module_name":46,"category_name":131,"show_sort_weight":132,"slug":133},21,"Paper Templates",5,"papers-templates",{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":4,"slug":135},"general-158"]