[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-241293-105":53,"doc-detail-241293-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","how-to-fix-importing-excel-docs","How to Fix Importing Excel Docs","","This document provides a solution for importing Excel documents into OnBase when they open outside the import window instead of within it. The issue arises due to incompatibility between newer versions of Microsoft Office, specifically Excel, and the current version of OnBase 18 used by Florida State University. The resolution involves adjusting Excel's user interface options by selecting \"Optimize for compatibility\" instead of the default \"Optimize for best appearance.\" The workaround requires opening Excel, navigating to File > Options, finding the User Interface Options section on the General Tab, selecting the compatibility option, clicking OK, closing and exiting OnBase from the system tray, and then reopening OnBase to successfully import Excel documents within the import window. For further assistance, users are instructed to create a Salesforce case with Document Management Services (OnBase) within the FSU Service Portfolio. The document is attributed to Business Application Services under Information Technology Services at Florida State University, with specific contacts listed including Darla Shrum, Anthony Aldino, Tracy Crichton, and Jennifer Dames, all associated with OnBase administration and ERP analysis.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/how-to-fix-importing-excel-docs/241293/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/how-to-fix-importing-excel-docs/241293.png","ImageObject",442,249,{"name":88,"@type":89},"Mimi","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-25","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Why do Excel documents open outside the OnBase import window?","Question",{"text":108,"@type":109},"This occurs because newer versions of Microsoft Office, particularly Excel, are not compatible with the current version of OnBase 18 used by Florida State University. The default \"Optimize for best appearance\" setting in Excel can cause this issue.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How can I fix the issue of Excel documents opening outside the OnBase import window?",{"text":113,"@type":109},"To resolve this, open Excel, go to File > Options, then under the General tab, change the \"User Interface Options\" from \"Optimize for best appearance\" to \"Optimize for compatibility.\" After saving the change, close and restart OnBase.",{"name":115,"@type":106,"acceptedAnswer":116},"What should I do if the provided solution does not resolve the Excel import issue in OnBase?",{"text":117,"@type":109},"If you need additional assistance, you should create a Salesforce case with Document Management Services (OnBase) as the FSU Service Portfolio. This will ensure your issue is directed to the appropriate support team at Florida State University.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},241293,1790128830,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},2336477974920,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","How do I get excel documents to display within OnBase?  \nIssue: When importing Excel Documents into OnBase, the document opens outside of the OnBase import window instead of inside the import window as shown in the screenshot below.  \nCause: New or reimage computers are installed with the latest version of MS Office. Also, newer versions of MS Office are sent to our computers per ITS automatic software updates via the Software Center. When this happens , Excel specifically , is not compatible with the current version of OnBase 18 FSU uses.  \nResolution/Workaround  \n1. Open Excel  \n2. Click on File (upper left side of the ribbon)  \n3. Click on Options at the bottom left side of the screen, as shown in the screenshot  \n4. On the General Tab, look for the “User Interface Options” section as shown in the screenshot.  \na. By default, the “Optimize for best appearance” radio button is selected.  \n5. Select the Optimize for compatibility radio button as shown in the screenshot then click OK  \n6. Close and Exit OnBase via the system tray.  \n7. Open OnBase and import the Excel document.  \na. The Excel document will open in OnBase inside the import window.  \nContact Us  \nIf additional assistance is needed, please create a Salesforce case with Document Management Services (OnBase) as the FSU Service Portfolio.  \nEnterprise Document Management (EDM)  \nTeam  \nBusiness Application Services  \nInformation Technology Services  \nFlorida State University  \nDarla Shrum – Associate Director  \nAnthony Aldino – OnBase Administrator/ERP Analyst Tracy Crichton – OnBase Administrator/ERP Analyst Jennifer Dames – OnBase Administrator/ERP Analyst","cbCair2o4Gzk9HEQ","https://ap.wps.com/l/cbCair2o4Gzk9HEQ","pdf",775266,6,"English","# Importing Excel Documents into OnBase\n## Issue\n## Cause\n## Resolution/Workaround\n## Contact Us","[{\"question\":\"Why do Excel documents open outside the OnBase import window?\",\"answer\":\"This occurs because newer versions of Microsoft Office, particularly Excel, are not compatible with the current version of OnBase 18 used by Florida State University. The default \\\"Optimize for best appearance\\\" setting in Excel can cause this issue.\"},{\"question\":\"How can I fix the issue of Excel documents opening outside the OnBase import window?\",\"answer\":\"To resolve this, open Excel, go to File \\u003e Options, then under the General tab, change the \\\"User Interface Options\\\" from \\\"Optimize for best appearance\\\" to \\\"Optimize for compatibility.\\\" After saving the change, close and restart OnBase.\"},{\"question\":\"What should I do if the provided solution does not resolve the Excel import issue in OnBase?\",\"answer\":\"If you need additional assistance, you should create a Salesforce case with Document Management Services (OnBase) as the FSU Service Portfolio. This will ensure your issue is directed to the appropriate support team at Florida State University.\"}]","How to Fix Importing Excel Docs | PDF",1789173281]