[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-244342-105":53,"doc-detail-244342-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","how-coinbase-handles-incident-management-by-leveraging-aws","How Coinbase handles incident management by leveraging AWS","","This document details how Coinbase, a prominent cryptocurrency exchange, effectively manages incidents by utilizing Amazon Web Services (AWS). It outlines Coinbase's approach to maintaining customer trust through secure and reliable systems, highlighting the negative consequences of unmanaged incidents, such as poor communication, upset leadership, frustrated customers, missed opportunities, and eroded trust. The document elaborates on the critical aspects of incident management, emphasizing the need for a robust process that includes starting the incident process, forming an incident team, conducting thorough investigations, resolving the incident, and completing a postmortem analysis. It further explains how AWS tools and services facilitate this process by enabling clear communication, allowing for fast and secure software and infrastructure changes, and automating the entire incident management workflow to guide teams through completion. The core objective is to ensure that incidents are handled efficiently and effectively, minimizing disruption and preserving customer confidence.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/how-coinbase-handles-incident-management-by-leveraging-aws/244342/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/how-coinbase-handles-incident-management-by-leveraging-aws/244342.png","ImageObject",442,249,{"name":88,"@type":89},"Blaney","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the negative consequences of unmanaged incidents at Coinbase?","Question",{"text":108,"@type":109},"Unmanaged incidents at Coinbase can lead to poor communication, upset leadership, frustrated customers, missed opportunities, and eroded trust, ultimately impacting customer confidence.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the key steps in Coinbase's incident management process?",{"text":113,"@type":109},"Coinbase's incident management process involves starting an incident, forming an incident team, investigating the incident, resolving it, and completing a postmortem analysis.",{"name":115,"@type":106,"acceptedAnswer":116},"How does Coinbase leverage AWS for incident management?",{"text":117,"@type":109},"Coinbase uses AWS to facilitate incident management by enabling communication, allowing for fast and secure software and infrastructure changes, and automating the process to guide teams to completion.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},244342,1789216167,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":125,"read_time":140},1236954677761,"https://us-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","S T P 2 0 7  \nHow Coinbase handles incident management by leveraging AWS  \nAmy Li  \nSite Reliability Engineer Coinbase  \nLalita Maraj  \nInfrastructure Engineer Coinbase  \n© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.  \nCoinbase  \nCoinbase  \nMaintaining customer trust  \nSecure Reliable  \nBroken promises  \nSecure Reliable  \nUnmanaged incidents  \nPoor communication  \nUpset leadership  \nFrustrated customers  \nMissed opportunities  \nEroded trust  \nIncidents at Coinbase  \nTools  \nProcess  \nIncident management process  \nIncident begins  \nStart incident process  \nForm incident team  \nInvestigate  \nincident  \nResolve incident  \nComplete postmortem  \nFacilitating incident management  \nEnable communication  \nEnable fast and secure changes to software and infrastructure  \nAutomate and guide to complete the process","cbCaidPGCE3jlQ4P","https://ap.wps.com/l/cbCaidPGCE3jlQ4P","pdf",3657877,81,"English","# How Coinbase handles incident management by leveraging AWS\n## Incidents at Coinbase\n## Incident management process\n## Facilitating incident management","[{\"question\":\"What are the negative consequences of unmanaged incidents at Coinbase?\",\"answer\":\"Unmanaged incidents at Coinbase can lead to poor communication, upset leadership, frustrated customers, missed opportunities, and eroded trust, ultimately impacting customer confidence.\"},{\"question\":\"What are the key steps in Coinbase's incident management process?\",\"answer\":\"Coinbase's incident management process involves starting an incident, forming an incident team, investigating the incident, resolving it, and completing a postmortem analysis.\"},{\"question\":\"How does Coinbase leverage AWS for incident management?\",\"answer\":\"Coinbase uses AWS to facilitate incident management by enabling communication, allowing for fast and secure software and infrastructure changes, and automating the process to guide teams to completion.\"}]","How Coinbase handles incident management by leveraging AWS | PDF",28]