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The guide outlines general best-practice guidelines, then delivers targeted checklists for departments including front desk, housekeeping, head housekeeping, maintenance, revenue, sales, and general management. It also explains how employees access Visual Matrix training bundles and online certificates, and recommends periodically reviewing the latest guide version for 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DOCUMENT...................................................................................................................................................3  \nGENERAL GUIDELINES ........................................................................................................................................................................... 3  \nROLE-SPECIFIC CHECKLISTS ................................................................................................................................................................... 3  \nLATEST VERSION OF THIS GUIDE............................................................................................................................................................ 3  \nGENERAL GUIDELINES-ORIENTATION AND ONBOARDING .................................................................................................4  \nFRONT DESK AGENT .....................................................................................................................................................................5  \nFRONT DESK NIGHT AUDIT AGENT ............................................................................................................................................6  \nFRONT DESK MANAGER ...............................................................................................................................................................7  \nHOUSEKEEPER ...............................................................................................................................................................................8  \nHEAD HOUSEKEEPER....................................................................................................................................................................9  \nMAINTENANCE ............................................................................................................................................................................ 10  \nREVENUE MANAGER................................................................................................................................................................... 11  \nSALES MANAGER/DIRECTOR OF SALES ................................................................................................................................... 12  \nGENERAL MANAGER ................................................................................................................................................................... 13  \nHOW TO USE THIS DOCUMENT  \nThis set of onboarding checklists is designed as best practices for onboarding a new employee at a hotel with Visual Matrix PMS and MOP by Visual Matrix.  \nAn online version of the role-based checklists in this guide is available at [https://visualmatrix.com/onboarding-guide](https://visualmatrix.com/onboarding-guide)  \nGENERAL GUIDELINES  \nThe general guidelines provided in this section are intended as sample best practices. Your hotel, hotel group, or brand may have additional guidelines or requirements. Where available, those guidelines should be followed in conjunction with the example checklist provided here.  \nROLE-SPECIFIC CHECKLISTS  \nThe remainder of this document consists of role-specific onboarding and training guides for new hotel team members using the Visual Matrix PMS and MOP by Visual Matrix. These checklists are designed to ensure that each new employee has access to the specific materials and training made available for their role. It is our hope that these guides will help to provide the very best experience for each and every end user.  \nVisual Matrix training bundles are composed of the specific training courses that are best suited for each listed role. Team members at the hotel may access and enroll in any available training course at [https://university.visualmatrix.com](https://university.visualmatrix.com), even ","cbCaisCvPnEOSmZ4","https://ap.wps.com/l/cbCaisCvPnEOSmZ4","pdf",440107,13,"English","# HOW TO USE THIS DOCUMENT\n## GENERAL GUIDELINES\n## ROLE-SPECIFIC CHECKLISTS\n## LATEST VERSION OF THIS GUIDE\n# GENERAL GUIDELINES-ORIENTATION AND ONBOARDING\n## FRONT DESK AGENT\n## FRONT DESK NIGHT AUDIT AGENT\n## FRONT DESK MANAGER\n## HOUSEKEEPER\n## HEAD HOUSEKEEPER\n## MAINTENANCE\n## REVENUE MANAGER\n## SALES MANAGER/DIRECTOR OF SALES\n## GENERAL MANAGER","[{\"question\":\"What is the purpose of this onboarding guide?\",\"answer\":\"It provides best-practice, role-based onboarding checklists for new hotel employees using Visual Matrix PMS and MOP by Visual Matrix.\"},{\"question\":\"Where can employees find the role-based checklists online?\",\"answer\":\"An online version of the role-based checklists is available at https://visualmatrix.com/onboarding-guide.\"},{\"question\":\"How do completed training courses work for new employees?\",\"answer\":\"Employees can enroll in available courses through Visual Matrix University, and each successfully completed course provides a certificate of completion.\"}]","Hotel Employees Onboarding Guide - VM Cloud Edition - Version 8.22-2 | PDF",1790372049]