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multi-functionally across the entire hotel operation as and when the business requires such as Reception, Conference & Events, Restaurant and Bar and Housekeeping, personally ensuring that our guests receive exceptional service at all times and that all aspects of the operation are maintained and presented to the highest possible standard.  \nKey Responsibilities  \nFront of House  \n• To be fully conversant and able to operate the hotels front office systems.  \n• To be fully conversant and competent in guest check in and check out procedures.  \n• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.  \n• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.  \n• Ensure all messages received for guests are passed on accurately and as quickly as possible.  \n• Ensure that all charges are correctly posted to the guests bills following the standard procedures.  \n• Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.  \n• Ensure the float handed over is checked and correct.  \nFront of House (Covid-19 measures)  \no Work from 1 work station for the duration of your shift ensuring that your keyboard is santitised regularly and PDQ machines/telephones are sanitized after every use.  \no Only take card payments not cash. o Ensure you remain behind screens when assisting a guest with check in/check out/other queries. o Ensure guests adhere to social distancing should there bea queue at the front desk for assistance. o Ensure you adhere to social distancing with your work colleagues at all times during your shift.  \no Covid-19 personal hygiene standards should be adhered to at all times.  \nFood & Beverage  \n􀁼 Assists with the preparation of food and beverage outlets within the hotel prior to service including:  \n􀁼 Preparation of Mise en place  \n􀁼 Cleaning of equipment  \n􀁼 Cleaning and maintaining glassware, cutlery and china for service 􀁼  Preparation of tables and waiter service stations 􀁼 Stocking and de-stocking of bar.  \n• Take food and drink orders either by phone or in person quickly and competently ensuring you have good product knowledge and are aware of any current promotions that should be offered to guests.  \n• Ensure you regularly check in with your guests both in the restaurant and bar so that you can assist with any further food/beverage order requirements or service needs.  \n• Where food delivery is via room service, ensure orders are taken to rooms in a timely fashion and in line with F&B Experts standards.  \n• Ensure that the food and beverage cashiering is completed correctly in accordance with the hotel and company policy  \n• Assist with cellar operations and receiving and storage of goods.  \n• Maintain good food safety and bar hygiene standards during your shift.  \n• Ensure you have a full understanding of Food Allergen processes and apply these when necessary.  \nFood & Beverage (Covid-19 measures)  \no Food & Beverage orders should be taken over the phone or at reception and actioned in a timely manner.  \no Trays should be collected by guest or delivered to their room where they should be left outside the room, having informed the guest through the door ofits arrival and collected consistently through standard pick up schedules.  \no A satisfaction check in call should still occur once the guests order has been collected/delivered. o Personal Hygiene and social distancing guidelines should be adhered to at all times.  \nHousekeeping  \n• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures (both IHG W","cbCaiiAs92X7E1Ja","https://ap.wps.com/l/cbCaiiAs92X7E1Ja","pdf",258527,"English","# Key Responsibilities\n## Front of House\n## Food & Beverage\n## Housekeeping\n## Conference & Events\n## H&S and Compliance","[{\"question\":\"What are the main duties of the Hospitality Services Expert in a hotel?\",\"answer\":\"The role works across front office, food \\u0026 beverage, housekeeping, and conference \\u0026 events to ensure exceptional service and that operations meet the highest standards.\"},{\"question\":\"How does the role handle front of house tasks and guest billing?\",\"answer\":\"It operates front office systems, manages check-in/out and the switchboard, passes messages accurately, and posts charges correctly to guest bills while following cash and credit procedures.\"},{\"question\":\"What Covid-19 related practices are included in this position?\",\"answer\":\"The document specifies workstation hygiene and sanitising equipment, card-only payments, social distancing behind screens, PPE and hygiene standards, and sanitised cleaning processes and product usage during service and room cleaning.\"}]","Hospitality Services Expert - Job Description | PDF",1789350288]