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T. 604 438 2456  \n7050 Buller Avenue 1 800 663 2456  \nBurnaby BC  \nCanada V5J 4S4 [hemlock.com](hemlock.com)  \nDate: May 22, 2026  \nPosition: Sales Support Specialist-Canada  \nStatus: Permanent, Fulltime  \nShift: Monday to Friday  \nHours: 8 hours / day  \nLocation: Burnaby, BC  \nNOC: 64409  \nPay Scale: $45,266- $53,768  \nHemlock Printers [Ltd. is](Ltd. is) an internationally recognized leader in print communications with manufacturing facilities and offices in Burnaby, BC, plus sales associates in Toronto, ON, Seattle, WA, San Francisco, CA and Los Angeles, CA. For more information, please visit [hemlock.com](hemlock.com).  \nTo support our growing sales team and provide additional customer support, we have a job opening for a Sales Support Specialist. As the Hemlock Sales Support Specialist, you will provide daily support to our Canadian Sales Team while managing an evolving list of House accounts. The role is responsible for a wide range of duties working with many internal departments including Sales, Accounting, Leadership, Production Planning, Estimating, Shipping and IT. The position also directly supports Hemlock’s customers with a range of requests including assistance with customer onboarding, presentation of estimates, confirming order specifications, coordination of incoming and outgoing couriers and arranging travel. Supporting a growing business and dynamic team, the Sales Support Specialist position plays a vital role in the retention and growth of Hemlock’s business.  \nThe Sales Support Coordinator should have experience in sales and customer service, with a deep understanding of best practices in both areas. Strong teamwork and interpersonal skills are essential for success.  \nReporting to the VP Sales, Canada, the position is a full-time permanent, working Monday – Friday, 8:00 am to 4:30 pm (½ hour unpaid lunch) .  \nPOSITION RESPONSIBILITIES  \nSales Support  \n• Assist assigned Account Managers with accurate and timely quote submissions, revisions and order submissions of varying degrees of complexity; and with new customer set-up, facilitating the completion of account application forms, customs forms , resale certificatesand any other required documentation  \n• Assist in updating customer contact information within Hemlock’s ERP system  \n• Support sales team with business development activities including establishing new prospect contacts and customers and conducting online research on an as-requested basis  \n• Assist Account Managers with collecting and distributing samples, marketing collateral, proposals and any relevant details for customers meetings or business development strategies together.  \n• Effectively liaise with Hemlock’s Enterprise & Online Solutions team to assist in any aspect of the Account Managers’ active online customers  \n• House account management includes meeting the needs of existing customers with new requests such as estimates, order submissions, and maintaining schedules with respect to deadlines and shipping details, as well as sending out samples and information for customer and prospect needs as requested.  \n• Support the creation of mailings lists for newsletter distribution, upcoming sales events and special projects  \n• Assist in gathering and compiling relevant content for formal “RFP” proposals in collaboration with the Account Manager and VP Sales  \n• Collaborate with the Communications team in establishing consistent processes and best practices for supporting the Sales team.  \n• Actively participate in weekly Sales Huddles, Cascadia Sales Conferences and other sales related meetings and customer-facing events  \n• Provide vacation coverage for Account Managers, including active inbox monitoring and pre-production project management  \nDirect Customer Support  \n• Manage a limited but dedicated roster of direct and house accounts, ensuring professional communication, customer service and follow-up  \n• Create and submit quote requests, present quote lette","cbCaigGG06tEBGLF","https://ap.wps.com/l/cbCaigGG06tEBGLF","pdf",114984,"English","# Position Overview\n# Position Responsibilities\n## Sales Support\n## Direct Customer Support\n# Skills & Qualifications\n# Benefits\n# How to Apply","[{\"question\":\"Who does the Sales Support Specialist (Canada) report to, and what are the working hours?\",\"answer\":\"The position reports to the VP Sales, Canada, and works full-time Monday to Friday, 8:00 am to 4:30 pm with a half-hour unpaid lunch.\"},{\"question\":\"What key duties are included in sales support for the Canadian team?\",\"answer\":\"The role assists Account Managers with accurate quote submissions and revisions, customer setup and documentation, updates to customer contact information in the ERP system, online research for prospects, and coordination of samples and marketing materials for customer meetings.\"},{\"question\":\"What qualifications and skills are required or preferred?\",\"answer\":\"The role requires strong written and oral communication, teamwork, organizational skills, and advanced MS Office skills. Experience with order management systems and customer service in printing/manufacturing is an asset, and knowledge of Adobe Creative Suite and sustainability initiatives are also assets.\"}]","Hemlock Printers - Sales Support Specialist-Canada - Job Posting | PDF",1789348034]