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The role also performs account maintenance and answers member questions about Credit Union services.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the Head Teller handle member complaints and transaction errors?",{"text":114,"@type":110},"The Head Teller adjusts and handles complex member complaints, transactions, and errors. It investigates discrepancies promptly and resolves out-of-balance conditions by verifying transactions and examining documents for endorsement and negotiability.",{"name":116,"@type":107,"acceptedAnswer":117},"What compliance and reporting duties are required for this position?",{"text":118,"@type":110},"The role requires compliance with regulations such as BSA/CIP and OFAC monitoring and reporting, along with security and personnel policies. It also completes required reports and records accurately and promptly, including daily reports and monthly audits, and fills out CTR’s and SARS when needed.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},257413,1791063820,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},13056712833777,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","JOB DESCRIPTION  \n\n| POSITION TITLE: Head Teller | FLSA STATUS: Hourly, Non-exempt |\n| --- | --- |\n| SALARY GRADE: 7 | DEPARTMENT: Branch Operations |\n| APPROVED BY: Tina Brostek, HR Director | REVISION DATE: Apr 2011, May 2012 |\n\nREPORTING RELATIONSHIPS  \nPOSITION REPORTS TO: Branch Manager and/or Assistant Branch Manager  \nPOSITIONS SUPERVISED: None  \nGENERAL SUMMARY OF POSITION PURPOSE  \nIn addition to Teller duties, assists tellers in the efficient handling of member needs. Reviews and checks the work of other Tellers and assists in the resolution of other Teller problems. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as assisting members with bookkeeping and checking account problems. Answers members' questions regarding Credit Union services and provided and performs a variety of account maintenance duties. Actively cross sells Credit Union products and services. Serves members promptly and professionally.  \nESSENTIAL DUTIES AND RESPONSIBILITES  \nTrains new employees in teller navigator, check scanner, and teller taps. Trains new employees in proper procedures and handles difficult operational questions from lower level Tellers.  \nHandles and adjusts complex member complaints, transactions and errors.  \nProvides working leadership and guidance to Tellers through assignment of work, scheduling, coordinating, providing technical guidance and checking results and review of assignment progress  \nAssumes responsibility for the efficient, effective and accurate performance of teller functions Represents the Credit Union in a courteous and professional manner  \nPerforms routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers and check cashing, coin machine transactions, movie tickets, amusement park tickets, reloadable travel cards, and Visa gift cards  \nProvide members with the forms necessary to transact business with the Credit Union Provide members with the proper receipts  \nMaintain adequate supply of traveler's checks, official checks, money orders, movie tickets, amusement park tickets, Visa gift cards, and reloadable Visa cards and sell them as required  \nVerifies transactions, Monitors deposit amounts and examines documents for endorsement and negotiability. Detects andresolves discrepancies promptly  \nBalances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions  \nRepresents/explains Credit Union services and products to members. Assists in meeting their financial needs and orders checks for members' accounts.  \nTravel to other branches when needed  \nAssumes responsibility of cross-selling of all Credit Union products  \nEnsures maintenance of office equipment including coin machine, copier, ACE Scanner, official check printer, and money order machine  \nProcesses pending files each day  \nAnswers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment offers.  \nReceives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary.  \nPerforms file maintenance and account changes as needed  \nKeeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services  \nMaintains and projects the Credit Union's professional reputation.  \nMaintains privacy of member account information.  \nKeeps supervisor informed of area activities and of any significant problems or concerns  \nCompletes required reports and records accurately and promptly along with daily reports/monthly audits Attends meetings as required  \nEnsures that work area is clean, secure and well maintained Follow safety and security rules and regulations  \nParticipate in contin","cbCaibV0SoJK8E6S","https://ap.wps.com/l/cbCaibV0SoJK8E6S","pdf",39939,"English","# Job Description Overview\n## Reporting Relationships\n## General Summary of Position Purpose\n# Essential Duties and Responsibilities\n## Member Service and Transaction Handling\n## Leadership, Training, and Problem Resolution\n## Compliance, Privacy, and Reporting\n## Operational and Facility Responsibilities\n# Required Knowledge","[{\"question\":\"What are the core responsibilities of the Head Teller?\",\"answer\":\"The Head Teller supports Teller duties, helps ensure efficient member service, reviews Teller work, resolves teller operational issues, and balances each day's transactions by verifying cash totals. The role also performs account maintenance and answers member questions about Credit Union services.\"},{\"question\":\"How does the Head Teller handle member complaints and transaction errors?\",\"answer\":\"The Head Teller adjusts and handles complex member complaints, transactions, and errors. It investigates discrepancies promptly and resolves out-of-balance conditions by verifying transactions and examining documents for endorsement and negotiability.\"},{\"question\":\"What compliance and reporting duties are required for this position?\",\"answer\":\"The role requires compliance with regulations such as BSA/CIP and OFAC monitoring and reporting, along with security and personnel policies. It also completes required reports and records accurately and promptly, including daily reports and monthly audits, and fills out CTR’s and SARS when needed.\"}]","Head Teller Job Description - PDF Template Download | PDF",1789313599]