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It focuses on day-to-day smooth operations, governance of the workplace, operational support, digital technology, procurement, and the delivery of digital transformation and information architecture. The role manages charity data as Data Protection Officer, oversees IT infrastructure and business continuity, and leads London Hub operations and facilities. It also covers ISO9001/14001 quality, SHEF compliance, designated safeguarding officer responsibilities, governance and policy frameworks, and management of the operational team.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/head-of-operations-job-description-permanent/259389/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/head-of-operations-job-description-permanent/259389.png","ImageObject",442,249,{"name":88,"@type":89},"Gloria","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Who does the Head of Operations report to, and what is the department context?","Question",{"text":108,"@type":109},"The role reports to the COO and sits within the Charity Services department. It collaborates closely with the Charity Services team and across directorates.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the main digital and technology responsibilities?",{"text":113,"@type":109},"The role oversees digital transformation, information architecture, and technology solutions that improve operational systems and processes. It also manages charity data as the Data Protection Officer and acts as product owner of CRM.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the role handle compliance and safeguarding?",{"text":117,"@type":109},"The Head of Operations manages quality assurance, maintaining ISO9001 and 14001 qualifications and manuals, and ensures SHEF compliance for allocated areas. It acts as the designated safeguarding officer (DSO), oversees training, and ensures legal compliance for operational policies and procedures.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259389,1791144918,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},2336474459895,"https://ap-avatar.wpscdn.com/avatar/22000baeef7a5ed0655?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786071322749376916","Job description: Head of Operations  \nDuration: Permanent  \nSalary: SME 2, London, £45,000  \nLocation: London/ Flexible (willingness to travel to London office)  \nReporting to: COO  \nDepartment: Charity Services  \nKey working relationships: Charity Services Team/cross directorate collaboration  \nPurpose of the job  \nDay-to-day smooth operations of the Charity, managing workplace governance, operational support, digital technology, procurement. You will oversee the ongoing transformation of UK Youth’s digital landscape and operational processes, setting us up for growth and creating a best in class, people first, digitally enabled environment.  \nManaging and increasing the effectiveness and efficiency of support services through improvements to each function as well as coordination and communication between support and business functions.  \nEmbed cross directorate working, by building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements that ultimately progress the knowledge, quality, and visibility of Charity Services  \nWhy work at UK Youth?  \nUK Youth is a leading Charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported and that provision is youth-led, evidence-informed and delivers high-quality outcomes. UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people.  \nKey responsibilities  \nTechnology and information  \n• Designing policies, overseeing stakeholder engagement and implementing technology solutions and architecture to improve the operational systems, processes in support of the Charity's strategy  \n• Manage the Charity data as the Data Protection Officer  \n• Be responsible for the delivery of digital transformation and information architecture strategy, including product owner of CRM  \n• With the COO, developing strategic long-range plans to achieve digital objectives.  \n• Overseeing day-to-day management of IT infrastructure and use, including first-line queries  \nfrom staff across the Charity  \nOperations and procurement  \n• Lead on day-to-day operational services management of the Charity and facilities , through effective delegation and task management, resolve daily operational issues  \n• Overall responsibility for the London Hub management  \n• Responsibility for UK Youth’s business continuity plan  \n• Oversight of the UK Youth archive  \nCompliance  \n• Management of quality assurance, including maintaining ISO9001 and 14001 qualificationsand manuals  \n• Management of SHEF (safety, health, environment and fire) compliance for allocated areas of responsibility, including the London Hub  \nSafeguarding  \n• Act as the designated safeguarding officer (DSO) for the Charity, building key internal and external stakeholder relationships in this area, oversee training and ensure the maintenance and legal compliance for operational policies and procedures  \nGovernance  \n• Line manage an operational team of 3, i.e. two on the IT work and one on the broader operations work  \n• Management of Charity-wide policy and procedure framework  \n• Management of external complaints process  \n• Management of UK Youth’s legacy property portfolio  \nOther area of responsibilities  \n• Attend and proactively participate in regular performance reviews and Charity meetings as required  \n• To maintain current industry knowledge and maintain personal, professional development skills  \n• Monitoring operational performance of both internal and external service providers  \n• To act as a positive ambassador for UK Youth and share knowledge and experience of the development of UK Youth and its pro","cbCaiiQz3MrHhqzO","https://ap.wps.com/l/cbCaiiQz3MrHhqzO","pdf",133749,"English","# Purpose of the job\n## Key responsibilities\n### Technology and information\n### Operations and procurement\n### Compliance\n### Safeguarding\n### Governance\n## Subject Matter Expert behaviours and expectations\n# Person specification\n## Experience","[{\"question\":\"Who does the Head of Operations report to, and what is the department context?\",\"answer\":\"The role reports to the COO and sits within the Charity Services department. It collaborates closely with the Charity Services team and across directorates.\"},{\"question\":\"What are the main digital and technology responsibilities?\",\"answer\":\"The role oversees digital transformation, information architecture, and technology solutions that improve operational systems and processes. It also manages charity data as the Data Protection Officer and acts as product owner of CRM.\"},{\"question\":\"How does the role handle compliance and safeguarding?\",\"answer\":\"The Head of Operations manages quality assurance, maintaining ISO9001 and 14001 qualifications and manuals, and ensures SHEF compliance for allocated areas. It acts as the designated safeguarding officer (DSO), oversees training, and ensures legal compliance for operational policies and procedures.\"}]","Head of Operations Job Description - Permanent | PDF",1789332249]