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The position reports to the CEO and leads practice leadership with the Day Support team, ensuring members with learning disabilities and/or autism receive person-centred, high-quality support. Duties cover leadership and line management, health and safety risk assessments, safeguarding collaboration, service delivery monitoring and reporting, stakeholder and external partnership relationship management, service development, and responsible financial and facilities budgeting. Employment terms include enhanced DBS clearance, 37 hours weekly, and permanent contract requirements.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/head-of-operations-job-description-2025/259392/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/head-of-operations-job-description-2025/259392.png","ImageObject",442,249,{"name":88,"@type":89},"Rhys","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the Head of Operations responsible for at Paul’s Place?","Question",{"text":108,"@type":109},"The Head of Operations oversees Paul’s Place Day Opportunities services and leads the development and implementation of new services and projects. The role also leads practice leadership to ensure members’ needs remain central.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What leadership and management duties are included?",{"text":113,"@type":109},"The role works closely with the CEO and senior management team and provides line management for multiple roles, including the Day Opportunities Coordinator and Volunteer Development Officer. It also leads health and safety responsibilities, including writing risk assessments.",{"name":115,"@type":106,"acceptedAnswer":116},"How are service delivery and quality monitored?",{"text":117,"@type":109},"The Head of Operations oversees data collection and performance monitoring systems, ensuring targets are met and preparing reports for funders, the CEO, and the Board of Trustees. It also oversees operational risk management and ensures staff remain up to date with health and safety changes.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259392,1790345828,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},687207024643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Job Description  \nTitle: Head of Operations  \nReports to: Chief Executive Officer  \nHours: 37 hours per week  \nRenumeration £38,250  \nBased: Paul’s Place Hub, Shire Way, Yate, Bristol, BS37 8YS  \nResponsible for: Day services delivery teams.  \nTerms: Permanent Contract, 28 days annual leave which includes 3 days for the  \nChristmas shut down, plus bank holidays (based on a full-time equivalent), Occasional weekend and evening working will be required.  \nDBS Status: Enhanced DBS with appropriate barred checks  \nROLE PURPOSE  \nThe Head of Operations is responsible for overseeing Paul’s Place Day Opportunities services and leading on the development and implementation of new services and projects, including a service supporting individuals with a Learning Disability and / or Autism. The Head of Operations will lead on the organisations efforts to ensure Paul’s Place members have the best possible life and the best possible support; and will utilise a practice leadership model with the Day Support team to ensures that the needs of our members are always at the centre of all we do.  \n\n| MAIN DUTIES |  |\n| --- | --- |\n| Leadership and Management | • To work closely with the CEO and senior management team to ensure a consistent approach to leading and managing staff and volunteers at Paul’s Place.\u003Cbr>• To be responsible for line management of the Day Opportunities Coordinator, the Volunteer Development Officer, the Community Café Development Officer and two part time Caretakers.\u003Cbr>• To be responsible and take the lead for delivering health and safety for the organisation, employees, and service delivery, including writing risk assessments.\u003Cbr>• To ensure the development of person-centred support (including person centred planning, communication techniques and strategies, positive behaviour support and active support)\u003Cbr>• To lead on identifying and planning around areas for staff learning and development and team building opportunities, including across teams.\u003Cbr>• To always work within a practice leadership model to develop and maintain good staff support to ensure the emphasis is on the quality of life for the individual member. |\n\nDoc. JD Head of Operations Author: LW Date/Version: October 2025  \n\n|  | • To be part of the senior management team providing cover and service continuity, including being able to step into the operational role as required.\u003Cbr>• To deputise in the absence of the CEO and contribute to the wider management of Paul’s Place, taking a key leadership role internally and externally. |\n| --- | --- |\n| Organisational Responsibilities | • To work in accordance with Paul’s Place values, mission and strategic plan.\u003Cbr>• To ensure the smooth running of the Paul’s Place daily service and work with the Day Opportunities Coordinator to ensure that ratios are met, and the support needs of our members are met.\u003Cbr>• To work closely with the Safeguarding Manager to increase the numbers of members using the day facility.\u003Cbr>• To work with the Safeguarding Manager on the changing needs of members and any safeguarding concerns that arise.\u003Cbr>• To contribute to the governance of Paul’s Place including working with the CEO on annual review of policies and procedures.\u003Cbr>• To collaborate with external organisations to increase the opportunities available to members and to promote inclusion.\u003Cbr>• To ensure that Paul’s Place adheres to a ‘safety-first’culture and that all safeguarding policies and procedures are always met and that all team members are up to date with any changes. |\n| Service Delivery, Quality Assurance, Monitoring and Evaluation | • To oversee data collection and performance monitoring systems, ensuring services are meeting targets, preparing reports to funders, CEO, and the Board of Trustees.\u003Cbr>• To oversee risk management of all service delivery and ensure that all operational staff are up to date with any changes in health and safety and are always working safely.\u003Cbr>• To adhere to the Professional Boundaries","cbCaigANJUcAzZhM","https://ap.wps.com/l/cbCaigANJUcAzZhM","pdf",136175,"English","# Role Purpose\n## Leadership and Management\n## Organisational Responsibilities\n## Service Delivery, Quality Assurance, Monitoring and Evaluation\n## Relationship Management\n## Service Development\n## Resource Management\n## Strategic development\n## General duties","[{\"question\":\"What is the Head of Operations responsible for at Paul’s Place?\",\"answer\":\"The Head of Operations oversees Paul’s Place Day Opportunities services and leads the development and implementation of new services and projects. The role also leads practice leadership to ensure members’ needs remain central.\"},{\"question\":\"What leadership and management duties are included?\",\"answer\":\"The role works closely with the CEO and senior management team and provides line management for multiple roles, including the Day Opportunities Coordinator and Volunteer Development Officer. It also leads health and safety responsibilities, including writing risk assessments.\"},{\"question\":\"How are service delivery and quality monitored?\",\"answer\":\"The Head of Operations oversees data collection and performance monitoring systems, ensuring targets are met and preparing reports for funders, the CEO, and the Board of Trustees. It also oversees operational risk management and ensures staff remain up to date with health and safety changes.\"}]","Head of Operations Job Description - 2025 | PDF",1789332296]