[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-164734-105":53,"doc-detail-164734-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","handling-customer-complaints-recall-plan-template","Handling Customer Complaints - Recall Plan Template","","Handling Customer Complaints outlines an actionable recall-plan workflow for Generic Farms, starting with collecting and documenting customer complaint details using a structured form. It emphasizes rapid, customer-focused response, including follow-up recordkeeping and photo evidence when physical issues are reported. The guide then covers customer complaint investigation requirements, decision criteria for potential product recalls, and roles for a Recall Committee, from quality assurance and technical advice to media communication, customer contact, and legal support.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/handling-customer-complaints-recall-plan-template/164734/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/handling-customer-complaints-recall-plan-template/164734.png","ImageObject",442,249,{"name":88,"@type":89},"Oliver","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-22","2026-08-31",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How should Generic Farms collect and record information about a customer complaint?","Question",{"text":108,"@type":109},"Use the Customer Complaint Form to gather and record all pertinent details. Completing it ensures the right questions are asked, required data is collected, and follow-up is documented for resolution.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What follow-up steps are recommended after receiving a complaint?",{"text":113,"@type":109},"Document follow-up conversations with the customer, and use email when appropriate because it records and date-stamps the response.",{"name":115,"@type":106,"acceptedAnswer":116},"When should a product recall be considered based on the complaint?",{"text":117,"@type":109},"A product recall may be needed if the complaint indicates a potential foreign-object contamination, adverse health consequences, packaging or pasteurization failures, or an undeclared allergen/labeling problem.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},164734,1790059417,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":15,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":79},8796095461610,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","\u0003Generic Farms\nRecall Program\nContents\n\u0013 TOC \\o \"1-3\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc392759228\" \u0014Handling Customer Complaints\t\u0013 PAGEREF _Toc392759228 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759229\" \u0014Customer Complaint Investigation:\t\u0013 PAGEREF _Toc392759229 \\h \u00142\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759230\" \u0014Recall Committee\t\u0013 PAGEREF _Toc392759230 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759231\" \u0014Recall Decision Phase:\t\u0013 PAGEREF _Toc392759231 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759232\" \u0014Recall Actions:\t\u0013 PAGEREF _Toc392759232 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759233\" \u0014First 24 Hours:\t\u0013 PAGEREF _Toc392759233 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759234\" \u0014Product Recovery and Disposal:\t\u0013 PAGEREF _Toc392759234 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759235\" \u0014Recall Actions: Termination of Recall:\t\u0013 PAGEREF _Toc392759235 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759236\" \u0014Recall Effectiveness Checks:\t\u0013 PAGEREF _Toc392759236 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759237\" \u0014Testing the Recall Plan:\t\u0013 PAGEREF _Toc392759237 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759238\" \u0014Appendix A – Customer Complaint Form\t6\u0015\n\u0013 HYPERLINK \\l \"_Toc392759239\" \u0014Appendix B – Agency Contacts\t\u0013 PAGEREF _Toc392759239 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759240\" \u0014Appendix C – Telephone Script\t\u0013 PAGEREF _Toc392759240 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759241\" \u0014Appendix D – Written Recall Notification\t\u0013 PAGEREF _Toc392759241 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759242\" \u0014Appendix E – Press Release\t\u0013 PAGEREF _Toc392759242 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc392759243\" \u0014Appendix F – Recall Effectiveness Check\t\u0013 PAGEREF _Toc392759243 \\h \u001411\u0015\u0015\n\u0015\u0004\n\u000f\nGeneric Farms\nHandling Customer Complaints\nUse the Customer Complaint Form to gather and record all the pertinent information regarding a customer complaint (see Appendix A for Customer Complaint Form).  Filling out the form helps guarantee you will ask all the right questions, gather all the data you need to resolve the issue, limit the scope of your customer’s complaint and follow up to satisfy your customer.\nHandle each complaint as though it was the first time you learned of a serious product defect.  If that turns out to be the situation, you will want to have a written record documenting the time you first became aware of the problem.\nThe most important part of satisfying any customer complaint is a quick response.  If the customer left a recorded message, make every effort to get back to them as soon as possible.  Letting the customer know you take their complaint seriously is the first step in strengthening your relationship.\nIf the complaint involves a physical issue – such as a foreign object or packaging problem - ask the customer to email you a photo showing the issue as well as a photo of the product date code.\nFollow up:  be sure to document any follow up conversations with the customer regarding the incident.  Use email when appropriate – it documents and date stamps your response.\nCustomer Complaint Investigation:\nEnsure that all products that may have been affected are investigated by a fully trained person or by a qualified outside agent.\nHave results of the investigation emailed to you.\nKeep all records of the investigation including person’s name, date, and investigation discoveries.\nTake action based on investigation conclusions:\nDetermine if the complaint is a single, isolated event that would be relevant to only this customer;\nIf the cause of the complaint is traceable to an adulterated ingredient or defective packaging materials, immediately contact the supplier/producer of the product with your findings;\nIf the product is being used by another company as an ingredient in their products, immediately notify the company that their product may be adulterated.\nIf the answer to any of the following questions is “yes,” a product recall may be needed:\nIf the complaint is due to a foreign object - is it possible that an entire production batch could have been contaminated?\nIf the complaint is due to illness - is there a possibility of adverse health consequences if product is consumed by others?\nIs the complaint","cbCais4x9PAkItXh","https://ap.wps.com/l/cbCais4x9PAkItXh","docx",44407,"English","# Handling Customer Complaints\n## Customer Complaint Intake and Follow-up\n## Customer Complaint Investigation\n## Recall Committee","[{\"question\":\"How should Generic Farms collect and record information about a customer complaint?\",\"answer\":\"Use the Customer Complaint Form to gather and record all pertinent details. Completing it ensures the right questions are asked, required data is collected, and follow-up is documented for resolution.\"},{\"question\":\"What follow-up steps are recommended after receiving a complaint?\",\"answer\":\"Document follow-up conversations with the customer, and use email when appropriate because it records and date-stamps the response.\"},{\"question\":\"When should a product recall be considered based on the complaint?\",\"answer\":\"A product recall may be needed if the complaint indicates a potential foreign-object contamination, adverse health consequences, packaging or pasteurization failures, or an undeclared allergen/labeling problem.\"}]","Handling Customer Complaints - Recall Plan Template | DOCX",1788159975]