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It also addresses internal and external coordination and communication, including public communication.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},244171,1789213339,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,103,108,113,118,123],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":125},158,"general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":124,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":26,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":96,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":79,"read_time":139},137451207643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Handbook for  \nPublic Health Emergency Operations Center  \nOperations and Management  \nHandbook for Public Health Emergency Operations Center Operations and Management  \nISBN: 978-929023445-6  \n© WHO Regional Office for Africa 2021  \nSome rights reserved. This work is available under the Creative Commons Attribution-NonCommercial-ShareAlike 3.0 IGO licence (CC BY-NC-SA 3.0 IGO; [https://creativecommons.org/licenses/by-nc-sa/3.0/igo](https://creativecommons.org/licenses/by-nc-sa/3.0/igo)) .  \nUnder the terms of this licence, you may copy, redistribute and adapt the work for non-commercial purposes, provided the work is appropriately cited, as indicated below. In any use of this work, there should be no suggestion that WHO endorses any specific organization, products or services. The use of the WHO logo is not permitted. If you adapt the work, then you must license your work under the same or equivalent Creative Commons licence. If you create a translation of this work, you should add the following disclaimer along with the suggested citation: “This translation was not created by the World Health Organization (WHO) . WHO is not responsible for the content or accuracy of this translation. The original English edition shall be the binding and authentic edition”.  \nAny mediation relating to disputes arising under the licence shall be conducted in accordance with the mediation rules of the World Intellectual Property Organization.  \nSuggested citation. Handbook for Public Health Emergency Operations Center Operations and Management Brazzaville: WHO Regional Office for Africa; 2021. Licence: CC BY-NC-SA 3.0 IGO.  \nCataloguing-in-Publication (CIP) data. CIP data are available at [http://apps.who.int/iris](http://apps.who.int/iris).  \nSales, rights and licensing. To purchase WHO publications, see [http://apps.who.int/bookorders](http://apps.who.int/bookorders. To submit)[. To submit](http://apps.who.int/bookorders. To submit) requests for  \ncommercial use and queries on rights and licensing, see [http://www.who.int/about/licensing](http://www.who.int/about/licensing).  \nThird-party materials. If you wish to reuse material from this work that is attributed to a third party, such as tables, figures or images, it is your responsibility to determine whether permission is needed for that reuse and to obtain permission from the copyright holder. The risk of claims resulting from infringement of any third-party-owned component in the work rests solely with the user.  \nGeneral disclaimers. The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of WHO concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Dotted and dashed lines on maps represent approximate border lines for which there may not yet be full agreement.  \nThe mention of specific companies or of certain manufacturers’ products does not imply that they are endorsed or recommended by WHO in preference to others of a similar nature that are not mentioned. Errors and omissions excepted, the names of proprietary products are distinguished by initial capital letters.  \nAll reasonable precautions have been taken by WHO to verify the information contained in this publication. However, the published material is being distributed without warranty of any kind, either expressed or implied. The responsibility for the interpretation and use of the material lies with the reader. In no event shall WHO be liable for damages arising from its use.  \nDesigned and printed in the WHO Regional Office for Africa, Brazzaville, Congo  \nPublic Health Emergency Operations Centre (PHEOC)– Handbook  \nTable of Contents  \n1. Introduction 7  \n1.1. Rationale 7  \n2. Purpose, mission and scope 7  \n2.1. Purpose of the handbook 7  \n2.2. Objectives of PHEOC 8  \n2.3. Scope of PHEOC 8  \n3. Target audience 8  \n4. Laws and regulations","cbCaidqt6qo6KttP","https://ap.wps.com/l/cbCaidqt6qo6KttP","pdf",758713,"English","# 1. Introduction\n## 1.1. Rationale\n# 2. Purpose, mission and scope\n## 2.1. Purpose of the handbook\n## 2.2. Objectives of PHEOC\n## 2.3. Scope of PHEOC\n# 3. Target audience\n# 4. Laws and regulations on PHEOC\n# 5. Strategic risk assessment\n# 6. Core components of PHEOC\n# 7. Description of PHEOC\n# 8. Management of PHEOC\n# 9. Concept of Operation (CONOPS)\n## 9.1. Staffing the PHEOC\n## 9.2. Modes of operation\n## 9.3. Criteria and authority for PHEOC activation\n## 9.4. Shift during activation\n## 9.5. De-escalation\n## 9.6. PHEOC Deactivation\n## 9.7. After-Action Review\n## 9.8. Response structure and roles and responsibilities\n## 9.9. Request for assistance\n## 9.10. Linkages with other sectors and agencies\n# 10. Information management\n## 10.1. Essential Elements of Information (EEI)\n## 10.2. Critical Information Requirements (CIRs)\n## 10.3. Information flow\n## 10.4. Recording and documentation\n## 10.5. Analysis / visualization\n## 10.6. Displaying information\n## 10.7. Information products\n## 10.8. Partners’ activity tracking\n## 10.9. Meetings and activities schedule\n## 10.10. Emergency contacts\n# 11. Coordination and communication\n## 11.1. Internal\n## 11.2. External\n## 11.2.1. Public communication\n# 12. Monitoring and evaluation of the PHEOC\n# 13. Training and Exercise\n# 14. Redundancy / continuity of operations plan\n# 15. Logistics support for PHEOC operations\n# 16. Annexes","[{\"question\":\"What does the handbook cover for establishing and running a PHEOC?\",\"answer\":\"It provides guidance on rationale, purpose, mission, scope, target audience, legal considerations, strategic risk assessment, and the core components and description of a PHEOC. It also covers management, CONOPS, and operational processes from activation through deactivation and after-action review.\"},{\"question\":\"How does the handbook describe staffing and activation of a PHEOC?\",\"answer\":\"It explains staffing through permanent and surge staff, and presents modes of operation. It includes criteria and authority for PHEOC activation, shift arrangements during activation, and de-escalation and deactivation steps.\"},{\"question\":\"How are information, coordination, and reporting handled during PHEOC operations?\",\"answer\":\"The handbook details information management using Essential Elements of Information (EEI) and Critical Information Requirements (CIRs), covering information flow, recording and documentation, analysis and visualization, and information products. It also addresses internal and external coordination and communication, including public communication.\"}]","Handbook for Public Health Emergency Operations Center Operations and Management | PDF",25]