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The role combines retail and catering leadership with menu development, staffing and training, supplier relationship management, and the implementation of consistent culinary and business systems for quality, portion control, waste reduction, and cost control. Responsibilities also emphasize customer experience, marketing growth, community-aligned catering expansion, and equity-centered mission leadership. The position is full-time, salaried at $75,000–$90,000, with benefits and equal opportunity commitment.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/haley-house-bakery-cafe-and-catering-general-manager-job-description/261183/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/haley-house-bakery-cafe-and-catering-general-manager-job-description/261183.png","ImageObject",442,249,{"name":88,"@type":89},"Skyler","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-29","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What will the General Manager be responsible for?","Question",{"text":108,"@type":109},"The General Manager will oversee the Café reopening and manage both retail and catering operations, including menu development, staff hiring and training, supplier relationships, and core culinary and business systems.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the role address financial sustainability?",{"text":113,"@type":109},"It requires building systems to control and monitor labor, goods served, and inventory, and using those systems to balance labor and food costs with revenues so the enterprise operates sustainably.",{"name":115,"@type":106,"acceptedAnswer":116},"What qualifications are required for the position?",{"text":117,"@type":109},"Candidates need substantial hospitality/food service/social enterprise management experience, experience reopening or significantly growing a restaurant, strong financial management skills, equity and inclusion leadership, ServSafe Manager Certification, and successful completion of a criminal background check and driving record review.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261183,1790057458,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},2336464648746,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Haley House Bakery Cafe and Catering General Manager  \nDate posted: March 19, 2026  \nPay: $75,000.00- $90,000.00 per year  \nJob description:  \nAbout Haley House  \nFor nearly sixty years, Haley House has used food and the power of community to break down barriers, open opportunities, and strengthen the neighborhoods we serve. Founded in 1966, Haley House has grown to include direct services (soup kitchen, food pantry, clothing distribution), permanent affordable housing, urban agriculture, education and training programs, and our social enterprise—the Haley House Bakery Café in Roxbury’s Nubian Square.The Café and its related catering business are more than a restaurant and a food service– they are spaces of belonging, hubs for justice, and engines of community empowerment.  \nThe Opportunity  \nThe General Manager will be responsible for the re-opening of the Cafe by overseeing retail and catering operations at the Café, developing appealing menu offerings, ensuring financial sustainability, establishing core culinary and business systems, building strong teams, delivering excellent customer experiences, and restoring the Café as a vital piece of the community fabric. Ideal candidates will not only bring a track record of launching or reopening a restaurant but also a deep commitment to equity and community, balancing the challenges of leading a successful enterprise with fulfilling a social mission.  \nResponsibilities  \nOperations & Financial Management  \n● Plan and execute the operational steps required for reopening, including menu development, hiring and training staff, establishing supplier relationships and equipment purchasing and installation.  \n● Oversee daily operations of both the Café and Catering businesses to ensure high-quality food, service, and customer experience.  \n● Develop and implement culinary systems that deliver consistent quality, portion control, minimal food waste and labor efficiency  \n● Establish business systems which control and monitor costs for staff, goods served and inventory.  \n● Utilize the culinary and business systems to manage labor and food costs to keep them in balance with revenues to allow the Cafe to operate as a viable and sustainable enterprise.  \n● Build a staff and customer friendly environment premised on respecting and treating each individual with dignity, kindness and care,  \n● Maintain a sparkling clean service and kitchen space that complies with all applicable health, safety, and labor regulations.  \nCatering Business Leadership  \n● Grow and promote the Cafe’s catering business as a key revenue stream and mission-aligned enterprise.  \n● Build and maintain client relationships, ensuring excellent communication and service  \n● Create systems to manage catering inquiries, including pricing, scheduling, logistics, and delivery with efficiency and hospitality  \n● Market profitable catering services to institutional and corporate partners while serving the needs of community-based organizations in a cost and price sensitive manner.  \nTeam Leadership & Development  \n● Recruit, train, and mentor a diverse staff across retail and catering operations  \n● .Inspire a culture that is collaborative, mission-focused, and centered on hospitality.  \n● Offer coaching and opportunities for growth while modeling transparency and shared responsibility.  \n● Promote staff empowerment and accountability  \n● Integrate workforce training and re-entry programs into operations, offering meaningful opportunities for skill development and advancement  \nSales, Marketing and Growth  \n● Develop marketing strategies to grow Café traffic and catering sales by leveraging community events, partnerships, and social media.  \n● Serve as an external ambassador, representing Haley House at networking events and community gatherings.  \n● Drive innovative programming and promotions that highlight the Café’s role as a community hub.  \nMission & Community Leadership  \n● Lead the successful reopening of the Bakery Café","cbCaitCGcmp0jmND","https://ap.wps.com/l/cbCaitCGcmp0jmND","pdf",142590,"English","# Responsibilities\n## Operations & Financial Management\n## Catering Business Leadership\n## Team Leadership & Development\n## Sales, Marketing and Growth\n## Mission & Community Leadership\n# Qualifications\n# Compensation & Benefits\n# Equal Opportunity Employment","[{\"question\":\"What will the General Manager be responsible for?\",\"answer\":\"The General Manager will oversee the Café reopening and manage both retail and catering operations, including menu development, staff hiring and training, supplier relationships, and core culinary and business systems.\"},{\"question\":\"How does the role address financial sustainability?\",\"answer\":\"It requires building systems to control and monitor labor, goods served, and inventory, and using those systems to balance labor and food costs with revenues so the enterprise operates sustainably.\"},{\"question\":\"What qualifications are required for the position?\",\"answer\":\"Candidates need substantial hospitality/food service/social enterprise management experience, experience reopening or significantly growing a restaurant, strong financial management skills, equity and inclusion leadership, ServSafe Manager Certification, and successful completion of a criminal background check and driving record review.\"}]","Haley House Bakery Café and Catering General Manager - Job Description | PDF",1789350132]