[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-177687-105":53,"doc-detail-177687-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","guideline-2-cleanliness","Guideline 2 - Cleanliness","","Covers the purpose and scope of Guideline 2 on cleanliness issued by the Director of Consumer Affairs Victoria under section 486 of the Residential Tenancies Act 1997. Explains that the guideline supports consistent VCAT decision-making and dispute resolution by outlining compliance and non-compliance positions and summarising relevant case law. Provides guidance on how the guidelines should be read together, the types of tenancies it applies to, and the statutory cleanliness obligations of residential rental providers and renters, including key sections and related regulations.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/guideline-2-cleanliness/177687/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/guideline-2-cleanliness/177687.png","ImageObject",442,249,{"name":88,"@type":89},"Ivy","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-19","2026-09-02",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of Guideline 2 on cleanliness?","Question",{"text":109,"@type":110},"It outlines the Director’s position on compliance and non-compliance with the Act, helping ensure greater consistency in VCAT decision-making and dispute resolution.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Who must consider the guideline when deciding tenancy applications?",{"text":114,"@type":110},"VCAT must consider the guidelines when determining particular applications under the Act, including those about the cleanliness of rented premises.",{"name":116,"@type":107,"acceptedAnswer":117},"What cleanliness obligations apply to residential rental providers and renters?",{"text":118,"@type":110},"The Act requires residential rental providers to keep premises vacant and reasonably clean at the agreed occupation day and to meet rental minimum standards, while renters must keep the rented premises reasonably clean and leave them in that condition at the end of the tenancy, allowing for fair wear and tear.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},177687,1788328852,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":101,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":126,"read_time":76},549758252649,"https://ap-avatar.wpscdn.com/avatar/8000253669c5317157?_k=1778319167496531819","Table of contents\n\u0013 TOC \\o \"1-2\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc63755729\" \u00141.\tPurpose\t\u0013 PAGEREF _Toc63755729 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755730\" \u00142.\tHow to read these guidelines\t\u0013 PAGEREF _Toc63755730 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755731\" \u00143.\tContext\t\u0013 PAGEREF _Toc63755731 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755732\" \u00144.\tThe law\t\u0013 PAGEREF _Toc63755732 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755733\" \u00144.1 Legislation\t\u0013 PAGEREF _Toc63755733 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755734\" \u00144.2 Residential Tenancies Regulations 2021\t\u0013 PAGEREF _Toc63755734 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755735\" \u00144.3 Case law\t\u0013 PAGEREF _Toc63755735 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755736\" \u00145.\tGuidance on the interpretation of cleanliness\t\u0013 PAGEREF _Toc63755736 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc63755737\" \u00146.\tDocument information\t\u0013 PAGEREF _Toc63755737 \\h \u00149\u0015\u0015\n\u0015\n\u000f\nPurpose\nBetween 2015 and 2018, the Victorian Government conducted a review of the Residential Tenancies Act 1997 (the Act), as part of its plan for Fairer, Safer Housing.\nIn September 2018, the Victorian Parliament passed the Residential Tenancies Amendment Act 2018 (RTAA) to respond to the outcomes of the review. The RTAA provides for over 130 reforms to the Act to increase protections for renters, while ensuring residential rental providers (RRP’s) can still effectively manage their properties.\nOf the 130 reforms, five reforms relate to the issuing of guidelines by the Director of Consumer Affairs Victoria (the Director) as follows:\nGuideline 1 – Maintenance\nGuideline 2 – Cleanliness\nGuideline 3 – Damage and fair wear and tear\nGuideline 4 – Urgent repairs\nGuideline 5 – Endanger.\nThe Director may issue guidelines under section 486 of the Act. The Victorian Civil and Administrative Tribunal (VCAT) must consider the guidelines when determining particular applications made under the Act.\nThe purpose of the guidelines is to outline the Director’s position on compliance and non\u001ecompliance with the Act, ensuring greater consistency in VCAT decision making and dispute resolution.\nThe Act is not prescriptive and does not go into great detail about what the parties’ obligations mean in practice. The guidelines summarise relevant case law that may be useful in interpreting the Act and providing practical guidance that parties to a tenancy agreement can rely on when determining how to comply with their duties, facilitating the resolution of unnecessary or protracted disputes.\nVCAT must have regard to this guideline when determining an application under sections 211B and 452 of the Act regarding the cleanliness of the rented premises.\nHow to read these guidelines\nThe subject matter of the guidelines is interrelated and often overlaps - for example, maintenance issues may result in the need for urgent repairs. Accordingly, the guidelines should be read in conjunction with one another where appropriate.\nThis guideline applies to all tenancy types except specialist disability accommodation.\nThe term RRP has been used to include rooming house operators, caravan owners, caravan park owners and site owners for simplicity.\nThe term renter has been used to include rooming house residents, caravan park residents and site tenants for simplicity.\nContext\nOne aim of residential tenancies legislation is to balance the RRP’s interest in protecting their asset with the renter’s right to a safe and habitable home. While the RRP is responsible for ensuring that the rented premises are provided and maintained in good repair, the renter must keep the premises reasonably clean and free from damage. Reform 44 of the Fairer, Safer Housing reforms provides that the Director will issue guidelines setting out examples or instances of cleanliness and good repair. VCAT will be required to have regard to the guidelines when determining related disputes. This reform applies to rented premises, rooming houses, caravan parks and residential parks (a park where a Part 4A site is rented).\nThese guidelines address the meaning of cleanliness and good repair, terms which ar","cbCaioNY4WhF90gc","https://ap.wps.com/l/cbCaioNY4WhF90gc","docx",230117,"English","# Purpose\n# How to read these guidelines\n# Context\n# The law\n## Legislation\n## Residential Tenancies Regulations 2021\n## Rented premises","[{\"question\":\"What is the purpose of Guideline 2 on cleanliness?\",\"answer\":\"It outlines the Director’s position on compliance and non-compliance with the Act, helping ensure greater consistency in VCAT decision-making and dispute resolution.\"},{\"question\":\"Who must consider the guideline when deciding tenancy applications?\",\"answer\":\"VCAT must consider the guidelines when determining particular applications under the Act, including those about the cleanliness of rented premises.\"},{\"question\":\"What cleanliness obligations apply to residential rental providers and renters?\",\"answer\":\"The Act requires residential rental providers to keep premises vacant and reasonably clean at the agreed occupation day and to meet rental minimum standards, while renters must keep the rented premises reasonably clean and leave them in that condition at the end of the tenancy, allowing for fair wear and tear.\"}]","Guideline 2 - Cleanliness | DOCX"]