[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-355751-105":53,"doc-detail-355751-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","guided-success-program-datasheet","Guided Success Program - Datasheet","","Guided Success Program datasheet outlines how Jama Software helps customers succeed by centering client success and applying best practices from industry experience and extensive engagements. It describes the Success Services Catalog offerings—training resources, benchmark assessments, consulting, and technical services—plus usage limits per subscription period. The document also details the dedicated Success Team, including a Customer Success Manager, named consultant support, onboarding, proactive program monitoring, and success planning through data-driven guidance.",{"@graph":63,"@context":123},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/guided-success-program-datasheet/355751/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/guided-success-program-datasheet/355751.png","ImageObject",442,249,{"name":88,"@type":89},"eBook King","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-22",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115,119],{"name":106,"@type":107,"acceptedAnswer":108},"What is the Guided Success Program designed to achieve?","Question",{"text":109,"@type":110},"It is designed to ensure customer success by using data-driven insights and best practices to maximize the value of Jama Connect and help teams reach their business outcomes.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What types of offerings are included in the Success Services Catalog?",{"text":114,"@type":110},"The catalog includes Training Resources, Benchmark Assessments, Consulting, and Technical Services, each aimed at improving process maturity, meeting business outcomes, and enabling effective implementation.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the “Success Path” work?",{"text":118,"@type":110},"Your Success Team recommends specific offerings based on your team’s desired outcomes, and this recommended sequence is referred to as the Success Path.",{"name":120,"@type":107,"acceptedAnswer":121},"What responsibilities are covered by the Customer Success Team?",{"text":122,"@type":110},"The team provides onboarding, proactive account monitoring and usage guidance, implementation support via a CSM and named consultant, and ongoing program monitoring and success planning recommendations.","https://schema.org",{"og:url":78,"og:type":125,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":127,"canonical":78},"index,follow",{"doc_id":129,"site_id":56},355751,1791727955,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":88,"user_avatar":134,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":140,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":61,"update_tm":144,"read_time":73},962088006270,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","DATASHEET  \nGuided Success Program  \nOur purpose is to ensure that our customers succeed. We do this by putting client success at the forefront of everything we do. Through years of industry-specific experience and thousands of client engagements, we bring best practices to bear to maximize the success rate of your product development process. We are dedicated to helping you achieve your business goals with Jama Connect® .  \nSUCCESS SERVICES CATALOG  \nThe catalog contains a variety of solutions that enable your team to achieve your business outcomes  \nusing Jama Connect® . The types of offerings available in the catalog include:  \nOFFERING  \nTraining Resources  \nBenchmark Assessments  \nConsulting  \nTechnical Services  \nDEFINITION  \nRecorded expert tutorials that give you the flexibility to learn at your own pace and on your own schedule. Live, public webinars that review leading practices and insights with industry experts. Also includes recurring live Jama Connect training sessions.  \nData-driven diagnostics and assessments to help your team understand your maturity in system engineering and requirements management frameworks, including recommendations to improve.  \nPersonalized, expert consulting offerings are structured around specific business outcomes such as compliance, increasing quality, and improving process efficiency.  \nTechnical services are available such as integration hub setup, custom document exports, or API training. For example, our developers can work with your team to create a customtailored document export that fits your specific branding, formatting, and logic.  \nThe Guided Success Program Contains:  \n• Unlimited access to online training resources  \n• Up to 12 Benchmark, Consulting, or Technical offerings per subscription period  \nYour Success Team will recommend specific offerings based on your team’s desired outcomes. This is what we refer to as the Success Path.  \nFull catalog of Solution Offerings can be found [at](at www.jamasoftware.com/success)[ ](at www.jamasoftware.com/success)[www.jamasoftware.com/success](at www.jamasoftware.com/success)  \nExample Path to Onboard Jama Connect  \nKickoff  \n• Introductions to your Jama CSM and Consultant  \n• Benchmark current process maturity and needs  \nImplement  \n• Tailor Jama Connect framework to your org workflows  \n• Consulting offerings e.g. configuration, review workflow, test management  \n• Technical services e.g. integrations, custom exports  \n• Personalized and private end-user training  \nMeasure  \n• Monthly traceability compliance reporting  \n• Requirement Quality Audits  \nOptimize  \n• Optimization working session(s) with consultant  \n• Monthly public trainings for new users  \n• Scale to new teams/use cases  \nDATASHEET [l](l jamasoftware.com)[ jamasoftware.com](l jamasoftware.com)  \nCustomer Success Team  \nThe Guided Success Program includes a team dedicated to your success through proactive guidance using data-driven insights and best practices to maximize value and achieve desired business outcomes.  \nCustomer Success Manager (CSM) -INCLUDED  \nThe CSM team offers customers engagement through onboarding, account monitoring, and usage guidance. Throughout the year, the CSM team will offer you proactive advice—focused on your program’s overall health—delivered through personalized outreach.  \nIncludes:  \n• Access to a Customer Success Manager  \n• Yearly Renewal Discussion  \n• Digital Engagement  \n• Ad-Hoc Discussions  \nDATASHEET l  \n[jamasoftware.com](jamasoftware.com)  \nJama Solutions Consulting -INCLUDED  \n• Consulting team is responsible for providing mentorship to help customer achieve sustained value from Jama Connect  \n• A Named consultant will guide your team during initial Jama Connect implementation (typically 90 days)  \n• After initial implementation, your team has access to the full consulting and technical services team, requested via our Success Program catalogue to ensure sustained success and onboard future teams and use cases  \nDuring ","cbCaitU6BLNx7Byn","https://ap.wps.com/l/cbCaitU6BLNx7Byn","pdf",916807,"English","# Success Services Catalog\n## Offering types\n## Subscription limits and Success Path\n# Example onboarding path\n## Kickoff\n## Implement\n## Measure\n## Optimize\n# Customer Success Team\n## Customer Success Manager (CSM)\n## Jama Solutions Consulting\n## Customer Success Management","[{\"question\":\"What is the Guided Success Program designed to achieve?\",\"answer\":\"It is designed to ensure customer success by using data-driven insights and best practices to maximize the value of Jama Connect and help teams reach their business outcomes.\"},{\"question\":\"What types of offerings are included in the Success Services Catalog?\",\"answer\":\"The catalog includes Training Resources, Benchmark Assessments, Consulting, and Technical Services, each aimed at improving process maturity, meeting business outcomes, and enabling effective implementation.\"},{\"question\":\"How does the “Success Path” work?\",\"answer\":\"Your Success Team recommends specific offerings based on your team’s desired outcomes, and this recommended sequence is referred to as the Success Path.\"},{\"question\":\"What responsibilities are covered by the Customer Success Team?\",\"answer\":\"The team provides onboarding, proactive account monitoring and usage guidance, implementation support via a CSM and named consultant, and ongoing program monitoring and success planning recommendations.\"}]","Guided Success Program - Datasheet | PDF",1790120799]