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Covers use of the official “Major Incident Reporting” template (with strict rules against altering structure or formatting) and requirements for authorisation sign-off by a second user. Explains navigation to the Returns area, creating initial, intermediate, and final report instances, uploading files, finalising steps, and signing off in line with portal due-date handling for payment service providers.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/guide-to-submitting-psd2-major-incident-reports-on-the-central-bank-of-ireland-portal/253756/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/guide-to-submitting-psd2-major-incident-reports-on-the-central-bank-of-ireland-portal/253756.png","ImageObject",442,249,{"name":88,"@type":89},"Jasmine","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Which template must be used for PSD2 major incident reports?","Question",{"text":109,"@type":110},"Use the reporting template provided in the “Major Incident Reporting” section on the Central Bank of Ireland website. 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Introduction....................................................................................................... 3  \n2. Incident Reports screen ................................................................................ 4  \n3. Initial incident report ..................................................................................... 5  \n3.1 Create new instance ...................................................................................................... 5  \n3.2 Upload Initial incident report...................................................................................... 6  \n3.3 Finalise the report .......................................................................................................... 9  \n3.4 Sign-off the report ........................................................................................................ 10  \n4. Intermediate incident report.................................................................... 13  \n4.1 Create new instance ....................................................................................................13  \n4.2 Upload Intermediate incident report......................................................................15  \n4.3 Last Intermediate report ............................................................................................17  \n5. Final incident report .................................................................................... 17  \n5.1 Create new instance ....................................................................................................17  \n5.2 Upload Final incident report......................................................................................18  \n1. Introduction  \nThis guide is for users who are uploading major operational or security incident reports to the Central Bank of Ireland via the Central Bank of Ireland Portal (the ‘Portal’). The document will outline the process for Excel file uploads as well as the Finalising and Sign-Off of reports.  \nEntities must use the reporting template provided on the Central Bank of Ireland’s website, found in the ‘Major Incident Reporting’ section. Older versions of the template cannot be used. The structure and formatting of the template must not be altered.  \nThe reports require a sign-off from an authorised second user. It is the responsibility of the Firm Administrator/Prudential Return contact, to manage user access to the reports referred to in this guide.  \nFor users not familiar with the Portal system, information about the Portal and related guidance documents are available on the Central Bank website at this address:  \n[https://www.centralbank.ie/regulation/central-bank-portal](https://www.centralbank.ie/regulation/central-bank-portal)  \nScreenshots and accompanying text will describe scenarios when the file upload has been both successful and unsuccessful. The information contained in this document applies for all Payment Service Providers (PSPs).  \n2. Incident Reports screen  \nTo submit a major operational or security incident report (‘major incident report’), the user will log-on to the Portal system with their user details and should navigate to the‘Returns’ section:  \nSelect ‘Major operational or security incident report’:  \nSelect ‘View / Edit Returns’:  \n3. Initial incident report  \nThis report is required to be submitted to the Central Bank when a major operational or security incident is first detected and categorised as major 1.  \n3.1 Create new instance  \nThis screen will show a record of any/all previous incidents that have been reported to date for your firm. For a new incident, the user will need to create a new instance to capture the new report.  \nTo create a new instance for an incident, click on ‘Add Return’:  \nThe following screen will appear:  \nFor ‘Reporting Date’, add the date for when the incident was categorised as ‘","cbCaip9FlHdutdFL","https://ap.wps.com/l/cbCaip9FlHdutdFL","pdf",2073399,23,"English","# Introduction\n# Incident Reports screen\n# Initial incident report\n## Create new instance\n## Upload Initial incident report\n## Finalise the report\n## Sign-off the report\n# Intermediate incident report\n## Create new instance\n## Upload Intermediate incident report\n## Last Intermediate report\n# Final incident report\n## Create new instance\n## Upload Final incident report","[{\"question\":\"Which template must be used for PSD2 major incident reports?\",\"answer\":\"Use the reporting template provided in the “Major Incident Reporting” section on the Central Bank of Ireland website. Do not use older versions, and do not alter the template’s structure or formatting.\"},{\"question\":\"What is required for sign-off of the incident report?\",\"answer\":\"Reports require sign-off from an authorised second user. The Firm Administrator/Prudential Return contact is responsible for managing user access to the reports referenced in the guide.\"},{\"question\":\"How should users upload an Initial incident report on the Portal?\",\"answer\":\"Navigate to the Returns section, select “Major operational or security incident report,” then choose “View / Edit Returns.” Create a new instance, add the reporting date, select the Incident Report with the correct Report Type as “Initial report,” choose the Excel template file, and upload it using the Portal upload flow.\"}]","Guide to Submitting PSD2 Major Incident Reports on the Central Bank of Ireland Portal | PDF",1789269800,8]