[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-172100-105":53,"doc-detail-172100-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","guidance-for-providing-services-to-someone-unable-or-unwilling-to-self-isolate","Guidance for providing services to someone unable or unwilling to self-isolate","","Guidance for managers on advising a coronavirus-symptomatic person who cannot or will not follow self-isolation instructions. The document outlines government expectations for reducing daily contact and staying at home, then details practical support approaches tailored on a case-by-case basis, including communication methods such as verbal briefings, leaflets, posters, and easy-read materials. It covers how to assess likely barriers (capacity, disability, routines, anxiety), offer alternatives like on-site support, food delivery, laundry, and incentives, and plan for risk management over the 14-day period.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/guidance-for-providing-services-to-someone-unable-or-unwilling-to-self-isolate/172100/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/guidance-for-providing-services-to-someone-unable-or-unwilling-to-self-isolate/172100.png","ImageObject",442,249,{"name":88,"@type":89},"Fahsai","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-19","2026-09-01",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the overall self-isolation expectations described in the guidance?","Question",{"text":109,"@type":110},"Citizens should stay at home with exceptions for very limited purposes: essential shopping (kept to a minimum), one daily exercise session alone or with household members, and getting medical treatment. The guidance also emphasizes closing non-essential shops and community spaces and stopping public gatherings of more than two people.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How should managers plan when a person with symptoms is unable or unwilling to self-isolate?",{"text":114,"@type":110},"The document states there is no blanket approach and requires case-by-case strategy. Managers should use their knowledge of the service and person, assess practical measures versus potential harm, and discuss the person’s triggers for leaving their room or premises to decide on onsite solutions.",{"name":116,"@type":107,"acceptedAnswer":117},"What options does the guidance suggest if service users cannot comply with hygiene or cannot alter routines?",{"text":118,"@type":110},"Managers should recognize capacity and disability barriers that make routine changes difficult and may use a specific risk assessment over the 14-day period if helpful. It also suggests providing up-to-date information, easy-read resources, and considering alternatives such as food delivery or laundry services.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},172100,1790201212,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":47,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":73},549768702563,"https://ap-avatar.wpscdn.com/avatar/8000c4aa63b76e948b?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786536092046926083","Guidance for providing services to someone who is unable or unwilling to self-isolate\nThis advice is intended to guide management on how to advice someone who has the symptoms of coronavirus (Covid-19) but is unable or unwilling to follow self-isolation instructions. Creative Support provide services to individuals with a range of needs, this may include service users with learning difficulties, dementia, or multiple complex needs such as substance addiction and mental ill health.\nThere is not a ‘blanket approach’ that can be applied and this will be a case by case approach, this guidance is intended to help managers think through a strategy on such concerns.  You know your service and service user’s best – in particular, the local management team and support staff team are best placed to judge which measures below are likely to be practical and which may do more harm than good.\nOverall expectations with Self-Isolation\nThe Government have advised everyone (with exceptions for Key Workers) to reduce day-to-day contact with other people with the view this will reduce the spread of the infection.\nThat is why the government, as of the 23rd March 2020, have introduced four new measures.\nPeople must now stay at home, except for very limited purposes\nClosing non-essential shops and community spaces\nStopping all gatherings of more than two people in public\nNot to have contact with family or friends outside of their household\nTherefore, it is expected that citizens will only leave their homes to:\nShop for essentials but this must be kept to a minimum\nExercise once a day either alone or only with members of your household\nGet medical treatment.\nSelf-Isolation expectations with people displaying Corona Virus related symptoms\nIn addition to the above If a person has a high temperature or a cough then they must stay at home. The Government have said that if the person with friends and/or family you need to stay at home for 14 days (which is the same as 2 weeks). If you live on your own, you still need to self-isolate, but you will only need to do this for 7 days (which is the same as 1 week).\nWe understand that this an anxious period of time for everyone and as a social care organisation\nService users may not be complying in the following ways (UNWILLING):\nService users may be prepared to remain onsite but not self-isolate from other residents within the service\nService users may decide to leave the site.\nService users may continue to Invite families and friends to their home for unnecessary social contact.\nService user may not follow health advice or act contrary to this.\nService users may not use the basic hygiene guidance\nService users may not be complying in the following ways (UNABLE):\nDue to levels of capacity, service users may not understand the self-isolation principles\nDue to service user’s disabilities, needs and risks – it may be incredibly difficult for service users to alter their routines and life style choices\nA creative support Specific Risk Assessment (on website document) could be used if helpful to manage the 14 day period.\nAdvice in which you could offer\nKeep your service users up-to-date and, where possible, enable them to make informed choices. Your service users may not have access to the same range of information as you. Clear, up-to-date verbal briefings, leaflets and/or posters can help inform them of the national situation, what this means for them, and how best they can protect themselves and others. Easy read versions are also available. (Creative Support have developed resources as well as those publically available- See resources at the end of this guidance for leaflets/posters)\nExplain this is a short term measure and will not last forever, work day by day to try and again the safest situation each day and re plan as a team the approach for the day after.\nCould the service user be persuaded to self-isolate? If appropriate, discuss with the service user why they are leaving their room / the premises, and whe","cbCaihrmsADSvevy","https://ap.wps.com/l/cbCaihrmsADSvevy","docx",147249,"English","# Overall expectations with Self-Isolation\n## Self-isolation obligations and limited reasons to leave home\n# Self-isolation expectations with symptoms\n## High temperature or cough and isolation duration\n# Service user may be unwilling or unable\n## Common non-compliance patterns\n## Capacity, disability, routines, and risks\n# Advice managers could offer\n## Communication and informed choices\n## Alternatives and incentive approaches\n## Site access, meetings, and cross-infection controls\n## Template letter and escalation via emergency powers","[{\"question\":\"What are the overall self-isolation expectations described in the guidance?\",\"answer\":\"Citizens should stay at home with exceptions for very limited purposes: essential shopping (kept to a minimum), one daily exercise session alone or with household members, and getting medical treatment. The guidance also emphasizes closing non-essential shops and community spaces and stopping public gatherings of more than two people.\"},{\"question\":\"How should managers plan when a person with symptoms is unable or unwilling to self-isolate?\",\"answer\":\"The document states there is no blanket approach and requires case-by-case strategy. Managers should use their knowledge of the service and person, assess practical measures versus potential harm, and discuss the person’s triggers for leaving their room or premises to decide on onsite solutions.\"},{\"question\":\"What options does the guidance suggest if service users cannot comply with hygiene or cannot alter routines?\",\"answer\":\"Managers should recognize capacity and disability barriers that make routine changes difficult and may use a specific risk assessment over the 14-day period if helpful. It also suggests providing up-to-date information, easy-read resources, and considering alternatives such as food delivery or laundry services.\"}]","Guidance for providing services to someone unable or unwilling to self-isolate | DOCX",1788289682]