[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-259609-105":53,"doc-detail-259609-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","guest-service-representative-hourly-non-exempt-job-description","Guest Service Representative - Hourly Non-Exempt Job Description","","Guest Service Representative role centers on delivering courteous, prompt, and professional service to create memorable, personalized guest experiences. Responsibilities include answering phones, making reservations, and managing guest check-in/check-out through the property management system, while processing payments and maintaining the cash drawer. The position operates the PBX switchboard, handles room sales, anticipates needs, and resolves requests and complaints efficiently. It also supports front-desk upkeep, safety and security compliance, guest accounting accuracy, group block reporting, and coordination with other departments.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/guest-service-representative-hourly-non-exempt-job-description/259609/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/guest-service-representative-hourly-non-exempt-job-description/259609.png","ImageObject",442,249,{"name":88,"@type":89},"Quinn","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What does a Guest Service Representative do at the front desk?","Question",{"text":109,"@type":110},"The role answers phones, makes reservations, assists with guest check-in/check-out, processes payments, and interacts with guests in a friendly and professional manner to ensure satisfaction.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What skills and qualifications are required for this position?",{"text":114,"@type":110},"The position requires customer service experience, accurate cash handling, strong communication and interpersonal skills, attention to detail, ability to operate computer/office equipment, and a positive, patient attitude while remaining effective in a fast-paced environment.",{"name":116,"@type":107,"acceptedAnswer":117},"What are the essential job functions related to systems and payments?",{"text":118,"@type":110},"Essential functions include using the property management system for reservations and check-in/check-out, processing payments while maintaining the cash drawer, and operating the PBX switchboard to answer calls, transfer calls, and sell rooms accurately.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},259609,1791301654,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},962075114765,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","| Title: | Guest Service Representative |\n| --- | --- |\n\n\n| Reports to: | Front Office Manager / Assistant General Manager |\n| --- | --- |\n| Department: | Front Office |\n| Classification: | Hourly Non-Exempt |\n\n\n| Overview |  |\n| --- | --- |\n| Our service driven Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable\u003Cbr>personalized experience. |  |\n| Qualifications | ✓ Customer service experience\u003Cbr>✓ Accurate cash handling experience\u003Cbr>✓ Strong oral and written communication and interpersonal skills\u003Cbr>✓ Strong attention to detail, organization, and follow-up abilities\u003Cbr>✓ Ability to operate computer and office equipment\u003Cbr>✓ Positive attitude, outgoing , friendly\u003Cbr>✓ Desire to contribute to a supportive and effective team\u003Cbr>✓ Ability to handle pressure with poise and finesse\u003Cbr>✓ Ability to work effectively and efficiently in a fast-paced setting\u003Cbr>✓ Professional image in dress and mannerisms\u003Cbr>✓ Ability to be patient and creatively problem solve |\n| Essential Job Functions | • Greets and interacts with guests in a warm, friendly, and professional manner to ensure 100% guest satisfaction\u003Cbr>• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment\u003Cbr>• Operates PBX switchboard in an efficient and professional manner, answers phones calls, transfers calls and accurately sells rooms\u003Cbr>• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations |\n\n\n|  | • Quickly and empathetically responds to guest issues with resolutions that may require thinking \"outside of the box\"\u003Cbr>• Maintains the front desk area clean and neat by sanitizing surfaces and office equipment\u003Cbr>• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue\u003Cbr>• Performs all guest accounting functions according to established property operating procedures to ensure all guest accounts are complete and accurate\u003Cbr>• Demonstrates a working knowledge of all services and facilities of the property and local area\u003Cbr>• Complies with all property standard operating procedures\u003Cbr>• Understands and applies all required safety and security procedures to maintain a safe and secure environment for team members and guests\u003Cbr>• Records adequate information for group blocks to be reported to the appropriate management personnel |\n| --- | --- |\n| Secondary Job Functions | • Promptly reports work orders and safety issues to maintenance department\u003Cbr>• Processes necessary departmental reports\u003Cbr>• Works in cooperation with other departments to ensure a positive guest experience\u003Cbr>• Delivers amenities and general assistance to guests when requested\u003Cbr>• Stock the guest pantry (Suite Shop/Market)\u003Cbr>• Monitors building and responds to emergencies as needed, i.e. , shutting off water valves, gas valves, fire alarms and operating other systems as required including elevators, fire extinguishers and securing building.\u003Cbr>• Clears snow and applies salt to entrance and sidewalks during winter months.\u003Cbr>• Performs additional duties as assigned by Front Office Manager, Assistant General Manager or General Manager |\n| Heavy physical workload and excessive bodily motions include but are not limited to: |  |\n| Physical Requirements | ➢ Constant repetitive motion\u003Cbr>➢ Continually able to lift, push, pull and carry up to 50lbs\u003Cbr>➢ Constantly be able to stand in place for long periods of time\u003Cbr>➢ Sporadically able to work in confined spaces\u003Cbr>➢ Consistently use hands to grasp, control, move objects/tools\u003Cbr>➢ See differences between colors and brightness\u003Cbr>➢ See details of objects that are more than a few feet away |\n\n\n| This position has e","cbCaipKokO1sQFbR","https://ap.wps.com/l/cbCaipKokO1sQFbR","pdf",111902,"English","# Overview\n## Qualifications\n## Essential Job Functions\n## Secondary Job Functions\n## Physical Requirements\n## Working Conditions and Environmental Factors\n## Acknowledgement","[{\"question\":\"What does a Guest Service Representative do at the front desk?\",\"answer\":\"The role answers phones, makes reservations, assists with guest check-in/check-out, processes payments, and interacts with guests in a friendly and professional manner to ensure satisfaction.\"},{\"question\":\"What skills and qualifications are required for this position?\",\"answer\":\"The position requires customer service experience, accurate cash handling, strong communication and interpersonal skills, attention to detail, ability to operate computer/office equipment, and a positive, patient attitude while remaining effective in a fast-paced environment.\"},{\"question\":\"What are the essential job functions related to systems and payments?\",\"answer\":\"Essential functions include using the property management system for reservations and check-in/check-out, processing payments while maintaining the cash drawer, and operating the PBX switchboard to answer calls, transfer calls, and sell rooms accurately.\"}]","Guest Service Representative - Hourly Non-Exempt Job Description | PDF",1789334438]