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Role expectations emphasize warm, positive guest interactions and participation in check-in and check-out at the Front Desk, including assistance with guest requests and issue escalation. Responsibilities detail room registration, guest folio preparation, accurate records for arrivals and changes, communication services, hotel and local information, cash and credit card summaries, reconciliation, exchange-rate updates, account accuracy, telephone handling, and emergency support while maintaining hygiene, safety, and compliance with administrative scheduling and meetings.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/guest-service-agent-room-front-office-job-description/259608/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/guest-service-agent-room-front-office-job-description/259608.png","ImageObject",442,249,{"name":88,"@type":89},"Evangeline","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Who does the Guest Service Agent report to, and what is the role’s focus?","Question",{"text":108,"@type":109},"The Guest Service Agent reports directly to the GSA Supervisor in her/his absence. The role focuses on serving all guests at the Front Desk with a professional, warm, and positive attitude, supporting check-in/out and guest requests.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What technical responsibilities must the Guest Service Agent handle?",{"text":113,"@type":109},"Key duties include registering and assigning rooms, processing check-out, preparing guest folios, maintaining arrival and change records, delivering prompt communications, sharing hotel and local information, handling requests and escalating complaints, and supporting guest accounts and exchange-rate updates.",{"name":115,"@type":106,"acceptedAnswer":116},"What administrative and financial tasks are included in the role?",{"text":117,"@type":109},"The agent follows scheduled workstation attendance and maintains required personal appearance standards. Financial tasks include preparing Daily Cash Summary, arranging prompt banking, preparing Change Summary, reconciling credit card commissions, conducting cashier float counts, and supporting accounting forms as directed by the Income Auditor.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259608,1790218013,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},13056703019662,"https://ap-avatar.wpscdn.com/avatar/be000253a8e92610077?_k=1778726343310543188","JOB TITLE DIVISION DEPARTMENT REPORTS TO SEX EXPERIENCES QUALIFICATIONS  \nSPECIAL SKILLS  \nAGE  \nENGLISH PROFICIENCY  \nJOB DESCRIPTION  \n: GUEST SERVICE AGENT  \n: ROOM  \n: FRONT OFFICE  \n: GUEST SERVICE SUPERVISOR  \n: MALE / FEMALE  \n: 1 Yrs+ IN SIMILAR POSITION  \n: TRAINED IN FRONT OFFICE &  \nRESERVATION SYSTEM  \n: ABILITY TO COMMUNICATE WELL WITH  \nGUEST & GOOD KNOWLEDGE OF  \nHOSPITALITY INDUSTRY: 22 +  \n: EXCELLENT  \nFUNCTION:  \nThe Guest Service Agent reports directly to the GSA Supervisor in her/his absence) .  \nThe GSA will be dynamic and efficient to serve all guests approaching the Front Desk with a professional, warm and positive attitude. She/he will be a main actor in the c/I and c/o process which occur at the Front Desk, and will be available to help the guest in any of his request.  \nThe GSA rotates 24 hours a day.  \nTECHNICAL RESPONSIBILITIES:  \n• Registers and assigns rooms to arriving guests ensuring that registration cards are correctly completed giving required information.  \n• Handles check-out of departing guests using hotel standard procedures.  \n• Prepares guest folio for each arriving and departing guest ,  \n• Maintains accurate records and informs other departments of arrivals, room changes, check-outs and special arrangements for VIP's or group guests.  \n• Provides an efficient and courteous communication service for guests ensuring all messages are delivered promptly to the correct room.  \n• Provides current information about hotel facilities, services and special events to guests.  \n• Provides current information of tourist attractions, restaurants, entertainment facilities and current events in the local area to guests.  \n• Handles guest requests and immediately refers problems and complaints to the Reception Manager.  \n• Prepares Daily Cash Summary and arranges for prompt banking of proceeds.  \n• Prepares Change Summary and credit card commission reconciliation's from credit card companies.  \n• Conducts regular counts of cashiers float and reconciles cash count to Cashiers Report and reports discrepancies.  \n• Coordinates and assist with computer input and computer handling.  \n• Maintains current information on exchange rates and update of the changes.  \n• Prepares guest accounts ensuring accuracy and efficiency.  \n• Records the accurate accounting of all cash floats, takings, credit card vouchers and guest ledger accounts.  \n• Prepares takings summary, statistics and other accounting forms as directed by Income Auditor.  \n• Maintains current information with all room rates, mini-bar items and communications charges and pricing.  \n• Handles all incoming and outgoing telephone calls using Thai greeting“Sawasdee Krap / Ka”.  \n• Assists guests in arranging for telephone calls and messages either in house or outside the hotel property.  \n• Provides an efficient and courteous communication service for guests ensuring all telephone calls are handled efficiently and politely.  \n• Maintains current information about hotel facilities, services and special events and can make recommendations to guests about all hotel services  \n• Provides assistance to guests in all hotel emergency evacuation and medical procedures.  \n• Maintains a high standard of hygiene and sanitation throughout all service areas.  \n• Reports any potential health or safety hazards promptly to the Reception Manager.  \n• Performs any other duties when directed by the Reception Manager.  \nADMINISTRATIVE RESPONSIBILITIES:  \n• Reports to work station according to schedule with a high standard of personal appearance and hygiene with clean and pressed uniform and name badge as described in staff handbook.  \n• Attends all staff and training meetings when directed by the Front Office Manager.","cbCaikvarEDO27a6","https://ap.wps.com/l/cbCaikvarEDO27a6","pdf",71617,"English","# Job Title and Reporting Line\n## Job Summary\n## Technical Responsibilities\n## Administrative Responsibilities","[{\"question\":\"Who does the Guest Service Agent report to, and what is the role’s focus?\",\"answer\":\"The Guest Service Agent reports directly to the GSA Supervisor in her/his absence. The role focuses on serving all guests at the Front Desk with a professional, warm, and positive attitude, supporting check-in/out and guest requests.\"},{\"question\":\"What technical responsibilities must the Guest Service Agent handle?\",\"answer\":\"Key duties include registering and assigning rooms, processing check-out, preparing guest folios, maintaining arrival and change records, delivering prompt communications, sharing hotel and local information, handling requests and escalating complaints, and supporting guest accounts and exchange-rate updates.\"},{\"question\":\"What administrative and financial tasks are included in the role?\",\"answer\":\"The agent follows scheduled workstation attendance and maintains required personal appearance standards. Financial tasks include preparing Daily Cash Summary, arranging prompt banking, preparing Change Summary, reconciling credit card commissions, conducting cashier float counts, and supporting accounting forms as directed by the Income Auditor.\"}]","Guest Service Agent - Room Front Office Job Description | PDF",1789334438]