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The role covers merchandising and POS presentation standards, stock room and stock replenishment, eCommerce order fulfilment, delivery processing, and contributing to stock takes. 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You will be a brand ambassador for the Gromit Unleashed Shop and associated activities with a proactive and positive approach to work.  \nThe successful applicant will report to the shop floor manager and support visual merchandising and eCommerce fulfilment, ensuring that all stock is merchandised properly and displays are maintained to the highest standard. You will also share responsibility for stock room management and the upkeep of all staff and storage facilities. As a key holder, the successful candidate will be responsible for security on-site and be required to be a trusted and professional team member.  \nPrevious experience in a retail supervisor role and a flexible approach to work patterns is essential. Please state your availability to work in your application.  \nThe Mall Cribbs Causeway offers free parking and numerous shopping and dining opportunities (with mall staff discounts and special offers across many stores) . We are a small friendly, and welcoming team and offer our team members a staff discount. Work with us and get experience supporting a wide range of retail and fundraising activities. What's more, all our profits support the work of Wallace & Gromit's Grand Appeal, The Bristol Children's Hospital Charity. So, work with us, and you could make a real difference to sick children and their families  \nKey responsibilities:  \n• Supervise junior retail staff and ensure that all tasks and responsibilities, both those expected of our retail assistants as standard (set out in retail handbook) and any additional necessary work as directed by your manager, are carried out to a high standard.  \n▪ Encourage excellent customer service from other retail staff on your shift  \n▪ Ensure that the performance of other retail team members is in accordance with the expectations set out in the organisation and retail handbook  \n▪ Report any concerns about the shop, staff or related matters to the Shop Manager  \n• Ensure that the shop floor, all products and POS assets are presented to the highest possible standard  \n▪ All shop and exhibit areas must be clean, presentable and safe  \n▪ Stock replenished as appropriate  \n▪ Maintain Product display standards (including windows)  \n• Act in good faith as a brand ambassador for Gromit Unleashed and Wallace & Gromit 's Grand Appeal  \n▪ Provide consistent and exemplary customer service consistent with the brand ethos  \n▪ Lead other team members by maintaining a professional, positive and energetic attitude whilst at work and when discussing matters related to the shop and wider organisation.  \n• Assist with additional tasks when requested by your shop manager, including but not limited to the below  \n▪ Processing and recording of deliveries arriving at the shop  \n▪ Fulfilment of online orders, including packaging, labelling and recording data, where required  \n▪ Assist with stock management and monthly/annual stock take as required  \n▪ Track and record trends in customers and their aspirations  \n• Advanced cash handing and key holding responsibilities  \n▪ As a trusted site keyholder and an individual responsible for secure and accurate income reporting, the highest level of professionalism is expected.  \nShop opening hours:  \nMonday-Friday 09:30-20:00 Saturday 09:00-20:00; Sunday 11:00-17:00 . (","cbCaiiDbA0q4gVqS","https://ap.wps.com/l/cbCaiiDbA0q4gVqS","pdf",234395,"English","# Key responsibilities\n## Supervision and customer service\n## Shop presentation, stock, and POS standards\n## Brand ambassador and additional duties\n## Cash handling and key holding\n# Personal specification\n## Essential criteria\n## Desirable criteria\n# How to apply","[{\"question\":\"What are the key responsibilities of the retail supervisor?\",\"answer\":\"The role supervises junior retail staff, ensures tasks are completed to a high standard, maintains shop-floor and product/POS presentation, and supports visual merchandising and eCommerce fulfilment.\"},{\"question\":\"What keyholder and security duties are included?\",\"answer\":\"The supervisor acts as a trusted site keyholder responsible for on-site security and secure, accurate income reporting, requiring a high level of professionalism.\"},{\"question\":\"What experience and skills are essential for this position?\",\"answer\":\"Essential requirements include retail experience (5 years preferred), at least one year as a retail supervisor, keyholder experience, good numeracy and organisational skills, strong verbal communication, and flexible availability for week work including evenings and weekends.\"}]","Gromit Unleashed - Retail Supervisor Job Description and Person Specification | PDF",1789345376]