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The role also supports, trains, and backfills Grocery Clerks to maintain a neat, clean, fully stocked, and well-merchandised store.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What customer service expectations are outlined for this position?",{"text":68,"@type":64},"Exceed expectations for internal and external customers by resolving concerns, anticipating needs, promptly responding to requests, and treating customers and co-workers fairly, consistently, and with respect.",{"name":70,"@type":61,"acceptedAnswer":71},"What physical and work environment requirements apply to the job?",{"text":72,"@type":64},"The role requires frequent lifting and moving up to 60 lbs, standing, walking, squatting, bending, and completing repetitive stocking tasks. Work exposure includes outdoor weather, wet/humid conditions in coolers, temperature changes near doors, moving carts and pallets, and constant exposure to food odors and allergens.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},259126,1790028368,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},13056703020460,"https://ap-avatar.wpscdn.com/avatar/be000253dac470eee5d?_k=1778207105932848923","Lead Clerk/Stocking March 8, 2015  \nLead Clerk/Grocery/Stocking  \nJob Description  \nDepartment: Grocery Pay Range: Two  \nReport to: Assistant Manager/Stocking Status: Hourly/Non-Exempt  \nJob Summary: Receive, stock and merchandise designated products in compliance with  \nestablished practices and policies of WFC, National Organic Program (NOP) and applicable insurance and regulatory agencies  \nDirect, train, support and fill-in for Grocery Clerks and prioritize duties to ensure the store is neat, clean, fully stocked and attractively merchandised to meet department goals for sales, safety, customer service and sanitation  \nEssential Duties and Responsibilities:  \nStorewide  \n1. Abide by all WFC policies and procedures as outlined in the Employee Handbook and Policy & Procedure Manual.  \n2. Consistently and positively promote ownership and owner benefits.  \n3. Follow and ensure compliance with all safety practices and policies.  \nCustomer Service  \n1. Exceed expectations of internal and external customers for service and provide a welcoming environment for all in accordance with WFC’s customer service standards.  \na. Resolve customer concerns.  \nb. Anticipate customer needs.  \nc. Promptly respond to requests for service and assistance.  \n2. Treat all customers and co-workers fairly, consistently and with respect.  \n3. Engage in creating and maintaining a positive, ethical and productive department that contributes to achieving progress on WFC’s ENDS.  \nJob Specific  \n1. Store, rotate, stock and merchandise products and displays as directed, in accordance with shift criteria and in compliance with WFC policies, department Organic Standards Handling Plan and established practices for safety, sanitation and customer service.  \nLead Clerk/Stocking March 8, 2015  \n2. Unload and sort deliveries, verify counts, accept deliveries, apply for credits and coordinate return of damaged/miss-picked products in compliance with department’s Organic Standards Handling Plan and established practices.  \n3. Train, direct, support and, as needed, fill-in for designated employees; prioritize duties for designated employees.  \n4. Provide training and support for designated employees to ensure performance achieves department standards; observe attendance, customer service, safety and job performance; communicate and document unresolved issues and/or concerns to department management.  \n5. Clean shelving, department equipment, storage areas, receiving areas and display areas in compliance with established practices and communicate and document any equipment maintenance or safety concerns to department management.  \n6. Perform other tasks assigned by department management.  \nKnowledge, Skills, Abilities  \n􀀡 High school diploma or GED  \n􀀡 Experience in retail, grocery, natural foods and/or cooperative management  \n􀀡 Computer proficiency, e.g., keyboard experience, email, EXCEL  \n􀀡 Ability to follow through on systems and procedures  \n􀀡 Outstanding customer service skills  \n􀀡 Attention to detail and good organizational skills  \n􀀡 Ability to handle multiple demands, work under time pressures and meet deadlines  \n􀀡 Personal integrity to handle confidential information  \n􀀡 Willingness to be open, to learn and to take on new responsibilities  \n􀀡 Demonstrate objectivity, neutrality and calmness under pressure  \n􀀡 Ability to work efficiently in a fast-paced environment  \n􀀡 Ability to prioritize tasks  \n􀀡 Regular, predictable attendance  \n􀀡 Effective communication skills in English  \n􀀡 Available to work evenings, weekends, holidays  \nWork Environment:  \n1. Occasional Exposure  \na. Outdoor weather conditions (e.g., carry-outs, tasks in loading dock area)  \n2. Frequent Exposure  \na. Wet and/or humid conditions (e.g., walk-in/reach-in coolers)  \nb. Change in room temperatures due to proximity of entrance/exit doors  \nc. Carts, pallets and hand-trucks moving in and out of storage/retail areas and in and out of freight elevator  \n3. Constant Exposure  \na. Background ","cbCailYNGaMePnae","https://ap.wps.com/l/cbCailYNGaMePnae","pdf",85430,"English","# Job Summary\n# Essential Duties and Responsibilities\n## Storewide\n## Customer Service\n## Job Specific\n# Knowledge, Skills, Abilities\n# Work Environment\n# Essential Physical Requirements\n# Important Disclaimer","[{\"question\":\"What are the primary responsibilities of the Grocery Lead Clerk/Stocking role?\",\"answer\":\"Receive, stock, and merchandise designated products while ensuring compliance with WFC policies, NOP requirements, and safety and sanitation practices. The role also supports, trains, and backfills Grocery Clerks to maintain a neat, clean, fully stocked, and well-merchandised store.\"},{\"question\":\"What customer service expectations are outlined for this position?\",\"answer\":\"Exceed expectations for internal and external customers by resolving concerns, anticipating needs, promptly responding to requests, and treating customers and co-workers fairly, consistently, and with respect.\"},{\"question\":\"What physical and work environment requirements apply to the job?\",\"answer\":\"The role requires frequent lifting and moving up to 60 lbs, standing, walking, squatting, bending, and completing repetitive stocking tasks. Work exposure includes outdoor weather, wet/humid conditions in coolers, temperature changes near doors, moving carts and pallets, and constant exposure to food odors and allergens.\"}]","Grocery Lead Clerk - Job Description - March 8, 2015 | PDF",1789329823]