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It defines tips, gratuities, and the treatment of voluntary and mandatory service charges, clarifies the policy scope for team members, and describes a “Tronc” system for fair departmental sharing. It outlines electronic tip distribution criteria, payslip processing, timing for statements, and guest-right transparency.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/gratuities-policy-policy-on-tips-and-gratuities-distribution/392641/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/gratuities-policy-policy-on-tips-and-gratuities-distribution/392641.png","ImageObject",442,249,{"name":88,"@type":89},"supergirl","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-13","2026-09-25",true,{"@type":98,"interactionType":99,"userInteractionCount":9},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"When does the gratuities and tips policy become effective?","Question",{"text":108,"@type":109},"The policy will commence on December 1st, 2022, in line with the Act.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How are tips and gratuities distributed among employees?",{"text":113,"@type":109},"Riverside Park Hotel uses a “Tronc” system to fairly share staff tips, gratuities, and service charges, with electronic tips distributed transparently.",{"name":115,"@type":106,"acceptedAnswer":116},"What information will employees receive about electronic tips?",{"text":117,"@type":109},"Electronic tips are processed for a particular period and paid through the payslip. Employees can request a detailed breakdown from the accounts team and will receive a statement within 10 days on request.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},392641,1791930102,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":9,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},962088121634,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Gratuities Policy  \n1. Policy Statement  \nThe Payment of Wages (Amendment) (Tips and Gratuities) Act, 2022 (“the Act”) will commence on December 1st, 2022. This policy will give clear guidance on how voluntary tips, gratuities and service charges are shared between Riverside Park Hotel employees.  \n2. Purpose  \nTo ensure that Riverside Park Hotel clearly displays our policy on tips and gratuities for our guests and employees on how they are distributed between relevant employees.  \n3. Definition of Tip, Gratuity & Service Charge.  \nA ‘tip or gratuity’ is a payment made by a customer which they assumed would be kept by the employee or shared with other employees.  \nIt is either:  \n• Voluntarily made to, or left for an employee or group of employees  \n• Voluntarily made to the Riverside Park Hotel.  \nVoluntary service charges are the same as a tip or a gratuity. Mandatory service charges are charges that must be paid by the customer, on top of the cost of the product or service. All mandatory service charge applied to a customer’s bill asa 'service charge' will be treated by Riverside Park Hotel in the same way as electronic tips or gratuities. This means that mandatory service charges can only be added to a bill if the money goes to employees.  \n3. Scope  \nThis policy applies to all our team members who are employed by the Riverside Park Hotel who receive tips and gratuities for their service delivery.  \n4. Policy Elements  \n4.1. Riverside Park Hotel applies a “Tronc” system in application of tips and gratuities. The tronc system is a special pay arrangement that lets the departments fairly share staff tips, gratuities and service charges given by customers.  \n4.2. Electronic tips received by Riverside Park Hotel will be distributed fairly and in a transparent way. The following factors will be considered when deciding how to distribute tips, including:  \n• The number of hours worked  \n• The team members role in service delivery  \n4.3. Riverside Park Hotel will process your electronic tips received during a particular period and how much was paid to you. This will be paid through your payslip. If you require a detailed breakdown, please contact the accounts team for details. You will receive this statement within 10 days of the tips and gratuities being distributed on request.  \n4.4. Employees engaged in tasks involving customers and alliance partners are required to always wear company-designated uniforms while working and representing The Riverside Park Hotel.  \n4.5. Tips & Gratuities Notice – Our guests at Riverside Park Hotel have the right to know what service charges are used for and who they go to. We will clearly display our policy on how cash and card tips, gratuities and service charges are distributed through our “Tronc” system and payroll system based on hours worked and team members role in service delivery.","cbCailFgJRPTXjYW","https://ap.wps.com/l/cbCailFgJRPTXjYW","pdf",123073,"English","# Policy Statement\n# Purpose\n# Definition of Tip, Gratuity & Service Charge\n# Scope\n# Policy Elements\n## Tronc system\n## Electronic tips distribution factors\n## Payslip and breakdown requests\n## Uniform requirement\n## Tips & Gratuities Notice","[{\"question\":\"When does the gratuities and tips policy become effective?\",\"answer\":\"The policy will commence on December 1st, 2022, in line with the Act.\"},{\"question\":\"How are tips and gratuities distributed among employees?\",\"answer\":\"Riverside Park Hotel uses a “Tronc” system to fairly share staff tips, gratuities, and service charges, with electronic tips distributed transparently.\"},{\"question\":\"What information will employees receive about electronic tips?\",\"answer\":\"Electronic tips are processed for a particular period and paid through the payslip. Employees can request a detailed breakdown from the accounts team and will receive a statement within 10 days on request.\"}]","Gratuities Policy - Policy on tips and gratuities distribution | PDF",1790372059]