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It details monthly labor law posting change notifications, update timing for posters, and rules for state single poster updates. For data subscriptions, it sets a 99.5% monthly uptime target excluding excused downtime, specifies five percent SLA credits per failure hour with request and limitation conditions, and describes excused downtime sources. It also limits remedies to the GovDocs guarantee and excludes indirect damages.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/govdocs-service-level-agreement-service-level-commitments-credits-and-remedies/236594/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/govdocs-service-level-agreement-service-level-commitments-credits-and-remedies/236594.png","ImageObject",442,249,{"name":88,"@type":89},"Sophia Brooks","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",10,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What monthly notification does GovDocs provide for labor law posting changes?","Question",{"text":109,"@type":110},"GovDocs emails customers each month a list of labor law posting changes tracked by its Grid, typically issuing an updated Grid on the last day of each month.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How is data service availability measured for GovDocs data subscriptions?",{"text":114,"@type":110},"During a data subscription term, the covered ELM Data is required to be operational and available at least 99.5% of the time in any calendar month, excluding excused downtime.",{"name":116,"@type":107,"acceptedAnswer":117},"How do customers request SLA credits and what are the credit limitations?",{"text":118,"@type":110},"Customers must request in writing within 30 days via email support or their account manager. Credits are five percent of the monthly subscription fee for each failure hour, capped at the total recurring fees for the month and forfeited on agreement expiration or termination, with no cash payment.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},236594,1790762456,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":4},962084925636,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","GovDocs Service Level Agreement  \nAt GovDocs our policy is to provide reliable and consistent support for our industry-leading Products and Services. This Service Level Agreement (“SLA”), which is incorporated into the GovDocs Agreement for Services and Products between us (the “Agreement”) and is made a part of it, sets forth the service levels we strive to achieve and maintain when Products and Services are properly licensed and fully paid by the Customer. Terms not defined in this SLA have the definitions set out in the Agreement. While we will not modify this SLA arbitrarily, we may do so from time-to-time.  \n1. Poster and Posting Information Service Commitments:  \n1.1. Notification of Labor Law Posting Changes: Each month, Customers who have ordered our GovDocs Posting Information Update Subscription will be sent an e-mail which lists all changes to the labor law postings tracked by GovDocs (the “Grid”) . We typically issue an updated Grid on the last day of each month. We will send updated Posters to Customers who have subscribed to ELM Data for various Customer Locations when an update is required by the governing jurisdiction. We generally mail these updated Posters by the 10th business day of the month following notification via the Grid. Only those Posters and Posting Information covered by a GovDocs Posting Information Update Subscription will be sent. Posters and Posting Information outside of a Customer’s GovDocs Posting Information Update Subscription are available for separate purchase.  \n1.2. State Single Posters: New Posters will not be reissued if a particular state allows a single page supplemental laminate, instead of an entirely new Poster, to be issued as an update.  \n2. GovDocs Data Subscription Commitments:  \n2.1. Data Service Level: During the term of any GovDocs Data Subscription, the ELM Data covered by a Subscription (for example, employment laws and regulations such as minimum wage laws for Customer’s Locations) will be operational and available to Customer at least 99.5% of the time in any calendar month, excluding Excused Downtime.  \n2.2. SLA Credits: Customer will be eligible to receive a service credit of five percent (5%) of Customer’s monthly Subscription fee for the affected Data Subscription for each hour in which we fail to meet the above Data Service Level for such month (“SLA Credits”) . In order to receive SLA Credits, Customer must make a request in writing to GovDocs via e-mail support or to Customer’s account manager (if applicable) within 30 days of the event giving rise to such SLA Credits. SLA Credits may not exceed the total amount of recurring fees Customer has paid to us for the month in which we failed to meet the Data Service Level, are forfeited at the expiration or termination of the Agreement, may not be aggregated and will not be paid in cash.  \n2.3. Excused Downtime: “Excused Downtime” means and includes interruptions of service due to (a) scheduled or emergency maintenance, (b) equipment modifications, upgrades, relocation, repairs or other similar activities necessary or appropriate during the maintenance, operation or upgrade of the Services,(c) issues resulting from inadequate bandwidth, (d) unauthorized access,(e) Force Majeur events as described in the Agreement,(f) interruptions of service that result from Customer’s failure to adhere to any required configurations or use supported platforms, and (g) interruptions of service that result from Customer’s failure to follow any policies for acceptable use.  \n3. Sole Remedy: The GovDocs Guarantee is the sole and exclusive remedy available to Customer for any failure on our part to achieve or maintain the service levels in this SLA or for any claims or liabilities arising from Customer’s Subscription or the products and services GovDocs provides to Customer through a Subscription or any Order document. Customer agrees that GovDocs will not be liable to Customer, or anyone claiming through Customer, for incidental, indir","cbCairXEm9wqDFjH","https://ap.wps.com/l/cbCairXEm9wqDFjH","pdf",738228,"English","# Poster and Posting Information Service Commitments\n## Notification of Labor Law Posting Changes\n## State Single Posters\n# GovDocs Data Subscription Commitments\n## Data Service Level\n## SLA Credits\n## Excused Downtime\n# Sole Remedy and Governing Terms","[{\"question\":\"What monthly notification does GovDocs provide for labor law posting changes?\",\"answer\":\"GovDocs emails customers each month a list of labor law posting changes tracked by its Grid, typically issuing an updated Grid on the last day of each month.\"},{\"question\":\"How is data service availability measured for GovDocs data subscriptions?\",\"answer\":\"During a data subscription term, the covered ELM Data is required to be operational and available at least 99.5% of the time in any calendar month, excluding excused downtime.\"},{\"question\":\"How do customers request SLA credits and what are the credit limitations?\",\"answer\":\"Customers must request in writing within 30 days via email support or their account manager. Credits are five percent of the monthly subscription fee for each failure hour, capped at the total recurring fees for the month and forfeited on agreement expiration or termination, with no cash payment.\"}]","GovDocs Service Level Agreement - service level commitments, credits and remedies | PDF",1789106367]