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Responsible for the hiring, training and discipline of all hotel staff.  \nQUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record, and have reliable means of transportation to work. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  \nESSENTIAL DUTIES AND RESPONSIBILITIES:  \n1. Performs the role of “Standard Bearer”, ensuring that each criteria in Sunburst’s then-current “Sunburst’s Basics” are communicated, understood, achieved and maintained by hotel staff.  \n2. Performs each criteria as contained in Sunburst’s then-current “General Manager’s Standard Operating Procedures” in a satisfactory manner.  \n3. Performs each criteria as contained in Sunburst’s then-current “General Manager’s Standard of Performance” in a satisfactory manner.  \n4. Creates an operating environment that assures consistent guest satisfaction.  \n5. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.  \n6. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.  \n7. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.  \n8. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.  \n9. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.  \n10. Maintains an appropriate level of community public affairs involvement.  \n11. Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.  \n12. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.  \n13. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.  \n1  \nJob Code: 50000  \nJob Title: General Manager  \nESSENTIAL DUTIES AND RESPONSIBILITIES (continued):  \n14. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.  \n15. Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.  \n16. Deals with the general public, customers, employees, union and government officials with tact and courtesy.  \n17. Plans and organizes the work of others.  \n18. Accepts full responsibility for managing an activity.  \n19. Other duties may be assigned.  \nSUPERVISORY RESPONSIBILITIES: Typically, directly supervises 2 to 10 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addre","cbCaiakWw7CaY5pW","https://ap.wps.com/l/cbCaiakWw7CaY5pW","pdf",54663,"English","# Job Overview\n## Essential Duties and Responsibilities\n## Supervisory Responsibilities\n## Education and/or Experience\n## Language Skills\n## Computer Skills","[{\"question\":\"Who does the General Manager report to?\",\"answer\":\"The General Manager reports to the Vice President, Operations.\"},{\"question\":\"What are the main essential duties and responsibilities?\",\"answer\":\"The role oversees property management, standard communication, guest satisfaction, performance monitoring with corrective actions, quality evaluations, financial objective setting, HR administration, safety practices, preventive maintenance, and marketing/sales execution.\"},{\"question\":\"What qualifications are required for the position?\",\"answer\":\"A high school diploma or GED is required, with a preference for a two-year business degree or a four-year business or liberal arts degree, plus an occupationally significant combination of training and management experience. A Certified Hospitality Administrator designation is preferred.\"}]","General Manager Job Description - Core Duties, Qualifications, and Requirements | PDF",1789311938]