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The list covers membership metrics, including growth, retention, revenue from membership, diversity, and member satisfaction; financial indicators such as revenue growth and revenue mix; communications performance; governance diversity and turnover; and project/partnership activity. It also includes impact indicators like people trained, training hours, event attendance, certification rates, and green-certified space.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/gbc-key-performance-indicators-kpis-as-at-august-2016-examples/254296/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/gbc-key-performance-indicators-kpis-as-at-august-2016-examples/254296.png","ImageObject",442,249,{"name":88,"@type":89},"Aurelia","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What membership KPIs are commonly tracked by GBCs?","Question",{"text":109,"@type":110},"Common membership KPIs include number of members, member retention rate, membership revenue growth, diversity across the buildings value chain, and satisfaction reported by members through surveys.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Which financial and communications KPIs are listed?",{"text":114,"@type":110},"Financial KPIs include revenue growth and diversity of revenue by sources such as membership, training & education, events, grants, and sponsorship. Communications KPIs include media mentions, website visits, newsletter open/read rates, and social media statistics.",{"name":116,"@type":107,"acceptedAnswer":117},"What impact KPIs does the document include?",{"text":118,"@type":110},"Impact KPIs include number of people trained, training hours delivered, number of people attending events, percentage of building stock certified green, square meters of space certified or registered green, and number of events held that contribute to policy dialogue.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},254296,1791162753,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1099514068365,"https://ap-avatar.wpscdn.com/avatar/10000253d8d9f28188e?_k=1776742907772140068","GBC Key Performance Indicators (KPIs) as at August 2016  \nThe following list includes common Key Performance Indicators (KPIs) that GBCs often track in their efforts to maintain strong and professional organizations. The specific targets for each KPI will differ based on the GBCs maturity and their country context.  \nThis list will continue to be updated by WorldGBC as GBCs evolve and communicate their KPIs with WorldGBC. If you have additional KPIs that your GBC tracks , or have any comments about this list please share them with Dominika Czerwinska [dczerwinska@worldgbc.org](dczerwinska@worldgbc.org).  \nMembership  \n• number of members  \n• member retention rate (% of members that renew membership from one year to the next)  \n• revenue growth from membership (sometimes GBCs can take a strategic decision to increase dues and focus on the larger, higher paying members and so their \\# of members might go down but their revenue from membership might go up so its good to look at both of these to determine how well membership is doing)  \n• diversity of members across the buildings value chain  \n• satisfaction reported by members (through member survey)  \nFinancials  \n• revenue growth  \n• diversity of revenue (breakdown by membership, training & education, events, grants, other sponsorship, etc)  \nCommunications  \n• number of media mentions  \n• website visits  \n• newsletter/communications opened/read  \n• social media statistics  \nGovernance  \n• Board sector diversity  \n• Board gender diversity  \n• Board turn over rates  \nProjects & Partnerships  \n• number of projects/programs that the GBC is running  \n• number of members engaged in GBC projects and activities (for each project its good to set targets for how many members you would like to engage in the project and what successful engagement in the project looks like in order to make it valuable for the market and the amount of resources you are putting in to making the project happen)  \n• number of active partnerships that the GBC forges to help achieve its mission  \nImpact  \n• number of people trained  \n• hours or training delivered  \n• number of people attending events  \n• % of building stock certified green  \n• square meters of space certified green  \n• square meters of space registered green  \n• number of events held contributing to the policy dialogue","cbCaibptBXQAxEWN","https://ap.wps.com/l/cbCaibptBXQAxEWN","pdf",205578,"English","# Membership\n## Financials\n# Communications\n# Governance\n# Projects & Partnerships\n# Impact","[{\"question\":\"What membership KPIs are commonly tracked by GBCs?\",\"answer\":\"Common membership KPIs include number of members, member retention rate, membership revenue growth, diversity across the buildings value chain, and satisfaction reported by members through surveys.\"},{\"question\":\"Which financial and communications KPIs are listed?\",\"answer\":\"Financial KPIs include revenue growth and diversity of revenue by sources such as membership, training \\u0026 education, events, grants, and sponsorship. Communications KPIs include media mentions, website visits, newsletter open/read rates, and social media statistics.\"},{\"question\":\"What impact KPIs does the document include?\",\"answer\":\"Impact KPIs include number of people trained, training hours delivered, number of people attending events, percentage of building stock certified green, square meters of space certified or registered green, and number of events held that contribute to policy dialogue.\"}]","GBC Key Performance Indicators (KPIs) as at August 2016 - Examples | PDF",1789277523]