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The work explains why process failure can disrupt the entire organizational and inter-organizational ecosystem and how processes enable adaptation and compliance with increasing legislation. It introduces Business Process Management (BPM) as a consolidated, evidence-based set of methods spanning multiple disciplines. 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Reijers  \nSecond Edition  \nFundamentals of Business Process Management  \nMarlon Dumas • Marcello La Rosa • Jan Mendling • Hajo A. Reijers  \nFundamentals of Business Process Management  \nSecond Edition  \n1 3  \nMarlon Dumas  \nInstitute of Computer Science University of Tartu  \nTartu, Estonia  \nMarcello La Rosa  \nSchool of Computing and Information Systems  \nThe University of Melbourne Melbourne, Australia  \nJan Mendling  \nInstitute for Information Business  \nVienna University of Economics and Business  \nVienna, Austria  \nHajo A. Reijers  \nDepartment of Computer Sciences Vrije Universiteit Amsterdam Amsterdam, The Netherlands  \nISBN 978-3-662-56508-7 ISBN 978-3-662-56509-4 (eBook)  \n[https://doi.org/10.1007/978-3-662-56509-4](https://doi.org/10.1007/978-3-662-56509-4)  \nLibrary of Congress Control Number: 2018934715  \n© Springer-Verlag GmbH Germany, part of Springer Nature 2013, 2018  \nThis work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, speci􀀞cally the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on micro􀀞lms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.  \nThe use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a speci􀀞c statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.  \nThe publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors orthe editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional af􀀞liations.  \nCover illustration: M.C. Escher’s “Drawing Hands” © 2017 The M.C. Escher Company-The Netherlands. All rights [reserved.](reserved. www.mcescher.com)[ www.mcescher.com](reserved. www.mcescher.com)  \n[Printed on acid-free paper](Printed on acid-free paper)  \nThis Springer imprint is published by the registered company Springer-Verlag GmbH, DE part of Springer Nature.  \nThe registered company address is: Heidelberger Platz 3, 14197 Berlin, Germany  \nTo Inga and Maia – Marlon  \nTo Chiara, Lorenzo, and Valerio – Marcello To Stefanie – Jan  \nTo Maddy, Timon, and Mayu – Hajo  \nForeword  \nBusiness processes represent one of the core assets of organisations for many reasons. They have direct impact on the attractiveness of products and services, in uence customer experiences and ultimately revenue in case of corporations. Processes orchestrate corporate resources to ful􀀞l these external demands and therefore are a key factor determining the cost-to-serve and operational ef􀀞ciency. In particular, they determine tasks, jobs, and responsibilities and by this, shape the future work of every employee and machine along a business process. Processes are the arterial system within organisations and in inter-organizational supply networks. Consequently, any process failure can bring corporate life and the entire process ecosystem to a standstill. Processes determine the potential and speed of an organization to adapt to new circumstances and to comply with a fast-growing number of legislative requirements.  \nHowever, unlike other corporate assets such as products, services, workforce, brand, physical or monetary assets, the signi􀀞cance of business processes had not been appreciated for a long period. Despite the fact that processes are the lifeblood of an organi","cbCaicrASwiZ14Bv","https://ap.wps.com/l/cbCaicrASwiZ14Bv","pdf",18320844,546,"English","# Foreword\n## Importance of business processes\n## Emergence and scope of BPM\n## Evidence-based research and coherence","[{\"question\":\"Why are business processes considered a core asset for organizations?\",\"answer\":\"Business processes directly influence product and service attractiveness, customer experiences, and ultimately revenue. They orchestrate resources to determine cost-to-serve and operational efficiency.\"},{\"question\":\"What is Business Process Management (BPM) according to the text?\",\"answer\":\"BPM consolidates tools, techniques, methods, and methodologies that support all stages of the business process lifecycle. It integrates approaches from disciplines such as industrial engineering, operations management, and computer science.\"},{\"question\":\"How does the book position its approach to BPM methods and tools?\",\"answer\":\"It distills the BPM landscape succinctly and pedagogically while bringing order and consistency. It relies on scientifically sound practices to emphasize evidence over confidence.\"}]","Fundamentals of Business Process Management - Second Edition | PDF",1789191727,191]