[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-243052-105":53,"doc-detail-243052-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","fsm-managing-calendars-in-fsm","FSM - Managing Calendars in FSM","","Desk Reference: Managing Calendars in FSM provides advanced guidance for Dealer/Dispatcher and related audiences on how calendars drive work-order assignment and technician route optimization. It explains creating and maintaining accurate employee calendars by searching and loading employees, inserting availability work time, setting start/finish, and customizing timelines through days off, service regions, and notes. It also outlines template creation and the role calendars play in nightly optimization within the next 48 hours, including a note that nightly optimization is disabled for SID Retail Dealers.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/fsm-managing-calendars-in-fsm/243052/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/fsm-managing-calendars-in-fsm/243052.png","ImageObject",442,249,{"name":88,"@type":89},"Xiajie","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-14","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How do calendars affect work-order assignment and technician routing in FSM?","Question",{"text":109,"@type":110},"Calendars let FSM auto-assign work orders and optimize a technician’s daily route. They define which employees are available on specific days and hours.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What happens when FSM cannot find an available employee on the calendar?",{"text":114,"@type":110},"FSM sets the work order status to Unassigned (or Unscheduled when appointment time selection is not allowed in Order Entry). Dealer/Dispatchers must then manually assign the work order to an employee calendar.",{"name":116,"@type":107,"acceptedAnswer":117},"Which availability type should be used when creating a calendar?",{"text":118,"@type":110},"Always use Work Time. Do not use Overtime for creating the calendar task schedule.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},243052,1790204648,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":8,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":79},8814010472675,"https://avatar.qwps.com/avatar/WGlhamll","Viasat proprietary and confidential  \nDesk Reference: Managing Calendars in FSM  \nThis Desk Reference covers:  \n􀁸 Searching for/Loading Employee  \n􀁸 Creating a Timeline  \n􀁸 Customize the Range  \n􀁸 Create a Template  \nThis Desk Reference supports the SID Retail Dealer and VSF Dispatcher audiences. This document refers to advanced FSM features.  \n© 2018 Viasat, Inc. All rights reserved. Page 1  \nViasat proprietary and confidential  \nDesk Reference: Managing Calendars in FSM  \nIntroduction to Calendars in FSM  \nCalendars are a key element to FSM. With the calendar, FSM can auto-assign work orders and optimizes a Technician’s daily route.  \nA Dealer/Dispatcher uses the calendar function to tell FSM which employees (Technicians) are available during which days and hours. Each employee is loaded into the Scheduling Grid and then assigned days and hours. Using this information, FSM auto-assigns work orders to the employee.  \nKeep calendars as accurate as possible. When FSM does not find an available employee on the calendar, it sets the work order status to Unassigned (or Unscheduled, if Order Entry does not allow the appointment time to be chosen) . Dealer/ Dispatchers must manually assign these work orders to an employee calendar, which is an inefficient use of their time.  \nAccurate calendars also improve the optimization that occurs within 48 hours of the scheduled appointment. Working“tonight for day after tomorrow”, FSM’s Nightly Optimization routines look at the Fulfillment Partner’s total work load for the day and develops the most efficient and organized routes for the technicians. The calendar provides key information for this process.  \nNote: Nightly Optimization is disabled for SID Retail Dealers.  \nCreating a calendar has five parts: search, load, insert work time, customize, and replicate. These last two steps may be interchanged as suits the user.  \nA Basic Calendar  \nThis first example creates a basic calendar using one employee as an example. It provides the basic instruction for how to search for employees, load them into the Calendar’s Scheduling grid, insert work time, customizing the timeline and create a template.  \nStep 1: Select Calendar & Task Management  \nFrom the FSM tab, select Calendar & Task Management sub-menu.  \nStep 2: Select Fulfillment Partner/Employee  \nIn the Employee Search section (Employees), do one of the following:  \n􀁸 Select the correct Fulfillment Partner and Office.  \n􀁸 Type the Full Name of a specific employee (Installer/Technician)  \nNote: For SID Retail Dealers, the Fulfillment Partner will be DSI or P10 SI, and the Office is the name of the Dealership.  \n© 2018 Viasat, Inc. All rights reserved. Page 2  \nViasat proprietary and confidential  \nDesk Reference: Managing Calendars in FSM  \nA Basic Calendar (continued)  \nStep 3: Search  \nClick Search.  \nStep 4: Load Employee  \nSelect the desired employee from the Employee list, and click Load. Note: If desired, select either a Month, or a Range to configure the dates in the grid at the same time.  \nStep 4: Load Employee (continued)  \nThe Employees section collapses to show the empty timeline for the employee.  \n© 2018 Viasat, Inc. All rights reserved. Page 3  \nViasat proprietary and confidential  \nDesk Reference: Managing Calendars in FSM  \nCreating a Timeline  \nStep 1: Show More Days  \nChange the Scale to show more days. Slide the button to the desired scale.  \nStep 2: Select Work Time  \nDouble-click the Employee timeline, and select Insert Availability > Work Time. This places a green time object on the timeline.  \nImportant: When creating a calendar, always use Work Time. Do not use Overtime for this task.  \n© 2018 Viasat, Inc. All rights reserved. Page 4  \nViasat proprietary and confidential  \nDesk Reference: Managing Calendars in FSM  \nCreating a Timeline (continued)  \nStep 3: Set Time  \nDouble-click the time object and select Set Time. Complete the Start and Finish blocks, and click OK. The time fields must be in this format: HH:MM AM  ","cbCaieRYAsBeQSBq","https://ap.wps.com/l/cbCaieRYAsBeQSBq","pdf",1283680,"English","# Introduction to Calendars in FSM\n## Creating a Basic Calendar\n## Creating a Timeline\n## Customize the Range\n## Create a Template","[{\"question\":\"How do calendars affect work-order assignment and technician routing in FSM?\",\"answer\":\"Calendars let FSM auto-assign work orders and optimize a technician’s daily route. They define which employees are available on specific days and hours.\"},{\"question\":\"What happens when FSM cannot find an available employee on the calendar?\",\"answer\":\"FSM sets the work order status to Unassigned (or Unscheduled when appointment time selection is not allowed in Order Entry). Dealer/Dispatchers must then manually assign the work order to an employee calendar.\"},{\"question\":\"Which availability type should be used when creating a calendar?\",\"answer\":\"Always use Work Time. Do not use Overtime for creating the calendar task schedule.\"}]","FSM - Managing Calendars in FSM | PDF",1789199079]