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The Front Desk Manager combines a pleasant personality with a dynamic professional attitude to supervise and lead our team. He/she can deal efficiently with complaints and has a solid customer service approach. Ultimately, the Front Desk Manager ensures that a professional and friendly service is provided to our guests by all Front Desk Agents.  \nEssential Duties and Responsibilities include the following. Other duties may be assigned.  \nResponsible for communicating changes of occupancy to other department managers in an efficient and timely manner to increase CDEC’s effectiveness in managing payroll and other expenses.  \nGreet, register, assign rooms and issue keys to guests.  \nAnswer phone in a polite and timely manner.  \nTransmit and receive telephone messages.  \nAnswer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.  \nMake and confirms reservations.  \nMonitor GROUP email and complete any group requests submitted by Post Operations.  \nFile GROUP requests for future reference.  \nKeep records of room availability and guests' accounts.  \nMonitor cameras  \nSubmit work orders.  \nMaintain key and equipment log.  \nCompute bill, collects payment, and makes change for guests.  \nCount cash drawer at the beginning and end of his/her shift.  \nComplete end of shift paperwork and verifies all payments and receipts.  \nPrepare deposit for any cash payments collected during his/her shift.  \nAttend meetings as required.  \nPrepare weekly arrival and departure report.  \nContact groups for due-ins and roster.  \nPrepare employee schedule.  \nMonitor MIPR /AR payments.  \nComplete monthly paperwork required by accountant and administration.  \nBe familiar with all task required for each shift.  \nIn conjunction with the Executive Director, develop/produce written procedures for existing and new processes as it pertains to Front Desk operations.  \nMaximize use of RDP, or other applicable software, by participating in training events.  \nUse RDP to communicate to guests all relevant issues and announcements.  \nSupervisory Responsibilities  \nManages the subordinate employees in the Front Desk/Billeting department. Is responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  \nCompetencies  \nTo perform the job successfully, an individual should demonstrate the following competencies:  \nAnalytical-Collects and researches data.  \nContinuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.  \nJob Knowledge-Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.  \nUse of Technology-Demonstrates required skills; adapts to new technologies; keeps technical skills up to date.  \nProblem Solving-Identifies and resolves problems in a timely manner.  \nProject Management - Coordinates projects; communicates changes and progress; completes projects on time and budget.  \nCustomer Service - Manages difficult or emotional customer situations; respo","cbCaije3AwIJvW28","https://ap.wps.com/l/cbCaije3AwIJvW28","pdf",158410,6,"English","# Job Title\n## Reporting and Work Conditions\n# Job Description\n## Summary\n## Essential Duties and Responsibilities\n## Supervisory Responsibilities\n## Competencies","[{\"question\":\"What are the core responsibilities of the Front Desk Manager?\",\"answer\":\"The role coordinates front desk activities including calls, reservations, guest services, room assignments, key issuance, and guest inquiries. It also ensures professional and friendly service by overseeing front desk agents.\"},{\"question\":\"How does the Front Desk Manager handle scheduling and communication?\",\"answer\":\"The position prepares weekly arrival and departure reports, contacts groups for due-ins and roster, and prepares employee schedules. It also monitors GROUP email and completes group requests submitted by Post Operations.\"},{\"question\":\"What financial and administrative tasks are included in the role?\",\"answer\":\"The manager computes bills, collects payments, makes change, counts the cash drawer at the start and end of the shift, and prepares deposits for cash payments. The role also completes end-of-shift paperwork, verifies payments and receipts, and supports monthly paperwork required by accounting and administration.\"}]","Front Desk Manager - Job Description | PDF",1789349541]