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The role includes answering and transferring calls, handling requests and complaints, using suggestive selling to maximize occupancy, coordinating room status updates with housekeeping, and following hotel security, fire, health, and safety procedures. 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Asa Front Desk Guest Service Agent you’ll deliver this through providing high-quality customer service while handing guest reservations and interactions. You’ll create the warm atmosphere that makes our guests feel at home in any location.  \nEssential Duties and Responsibilities:  \n• Provides high-quality customer service to both internal and external customers.  \n• Uses suggestive selling techniques to maximize room occupancy and promote other services of the hotel.  \n• Handles guest reservations including original reservation, changes, room blocking, group blocks, special requests and property to property reservations.  \n• Answers & transfers calls, directing phone calls to proper department, assisting with messages. Promptly answers the telephone with a smile using proper etiquette.  \n• Handles guest interactions including check-in, check-out, directions, questions & complaints. Ensures the General Desk-Office Manager is aware of any relevant feedback from guests and, or, other departments.  \n• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.  \n• Issues keys to both guests & staff members in accordance with security procedure.  \n• Act in accordance with policies and procedures when working with front of house equipment and property management systems.  \n• Assists in assuring that departmental supplies are stocked and available for guest or internal use.  \n• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part day rooms. Understands room status and room status tracking. Knows room locations, types of rooms available and room rates.  \n• Comply with hotel security, fire regulations and all health and safety legislation.  \n• Follow company brand standards.  \n• Performs other duties as may be required within own department or for other departments.  \nQualifications and Requirements:  \n• High School diploma or GED preferred.  \n• Previous hotel experience desired.  \n• Ability to work a flexible schedule including nights, weekends and/or holidays.  \n• 2/3+ of job requires ability to work alone as well as being a team member with a professional image and strong communication skills.  \n• Math skills and ability to reconcile end of shift accounts, understanding the principals of auditing, balancing and closing out procedures required for 2/3+ of job.  \n• No supervision of others required for this position.  \n• 2/3+ of job requires ability to clearly comprehend English and listen attentively.  \n• 2/3+ of job requires the ability to multitask, prioritize, and manage time.  \n• 2/3+ of job require proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), as well as franchise systems, GDS, and other booking channels.  \n• Less than 1/3 of job requires carrying or lifting items weighing up to 50 pounds and ability to push/pull medium to large weights/objects.  \n• 2/3+ of the job will require to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  \nEOE/AA/Disabled/Veterans  \nThe statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The job description offers no employment contract and the company reserves the right to terminate an employee at any time‘at-will’ with or without cause.  \nEmployee Name (Print) Employee Signature Date","cbCaim7ecH60HDjh","https://ap.wps.com/l/cbCaim7ecH60HDjh","pdf",157226,"English","# Essential Duties and Responsibilities\n## Guest Service and Customer Support\n## Reservations, Calls, and Guest Interactions\n## Payments, Keys, and Compliance\n## Room Status Coordination and Security","[{\"question\":\"What are the core duties of a Front Desk Guest Service Agent?\",\"answer\":\"The agent delivers high-quality customer service, handles guest reservations, manages check-in and check-out, and responds to questions and complaints while coordinating with internal departments.\"},{\"question\":\"What reservation and call-handling tasks are included?\",\"answer\":\"The role manages original reservations, changes, room blocking, group blocks, special requests, and property-to-property reservations, and it answers and transfers calls to the proper department with proper etiquette.\"},{\"question\":\"What qualifications are required for this position?\",\"answer\":\"The job prefers a high school diploma or GED, values prior hotel experience, requires flexible scheduling, strong English comprehension, and proficiency with computers, booking channels, and systems.\"}]","Front Desk Guest Service Agent Job Summary | PDF",1789334438]