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The role requires independent judgment grounded in resort policies and industry guest service standards. 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It also includes completing daily shift and audit reports, maintaining the front desk, and following emergency procedures.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How is performance evaluated for this position?",{"text":114,"@type":110},"Performance is evaluated by the Front Desk Manager, based on the clerk’s execution of responsibilities and adherence to resort policies and service standards.",{"name":116,"@type":107,"acceptedAnswer":117},"What additional requirements must the Front Desk Clerk/Agent meet?",{"text":118,"@type":110},"The position may require using personal or resort vehicles, so the clerk must be physically capable, have a valid driver’s license, and maintain an acceptable driving record. Personal vehicle use is prohibited if not authorized or without required personal insurance coverage.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},260596,1790472714,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1099523885074,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Job Description  \nFront Desk Clerk/Agent  \nUnder the direction of the Front Desk Manager, the fundamental duties of the Front Desk Clerk include responsibility for greeting guests at the front desk and ensuring they are efficiently checked in or out of the Hotel. Duties include managing payments and interacting with guests to ensure all of their needs are met while staying at Radium Resort.  \nThe Front Desk Clerk works with a degree of independence and is responsible for making decisions requiring sound judgment and familiarity with Radium Resort policies and hotel industry guest services standards. Performance is evaluated by the Front Desk Manager.  \nEssential Functions:  \n Greets guests with a smile and answers their questions as required;  \n Actively promotes and exhibits enthusiasm in the work place and among the guests;  \n Clearly identifies guest experience priorities and manages time effectively and efficiently to accommodate their needs;  \n Completes daily shift reports, daily cash outs, daily audit reports and front desk reports as required;  \n Maintains a clean and tidy front desk area;  \n Knows emergency procedures and how to respond;  \n Reads and initials the daily log book;  \n Exhibits knowledge of seasonal room rates, packages, discounts and advertised specials;  \n Develops a thorough knowledge of Radium Resort amenities, services, golf courses, department functions and hours of operation;  \n Communicates effectively with Housekeeping to notify of late check outs, early outs and ins;  \n Maintains fitness centre registrations and spa appointment bookings;  \n Is knowledgeable in payment and billing procedures, credit card authorizations and direct billings, and adheres to Radium Resort accounting procedures;  \n Maintains lost and found binders;  \n Prepares incident reports as and when required;  \n Handles safety deposit boxes in accordance with Radium Resort procedures;  \n Promotes safety and security of co-workers, guests, building and assets utilizing procedures and policies developed by Radium Resort;  \n Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless team-oriented guest service;  \n Provides feedback to the management team on effectiveness of program initiatives.  \nRequired Knowledge, Skills and Abilities:  \nKnowledge of:  \n Resort Hotel and Golf course environments;  \n On the job training is provided; however, employees must be able to accept responsibility for assignments and follow directions in a timely and professional manner;  \nRadium Resort Job Description Front Desk Clerk/Agent Page 1  \n Customer service skills;  \n Computer skills;  \n Telephone switchboard skills;  \n Two-way radio communication.  \nAbility to:  \n Work varied hours/days;  \n Take initiative, be self-motivated and perform at an independent , accountable, and dependable level;  \n Communicate in person in a one-to-one setting;  \n Handle cash, credit cards and other payment methods;  \n Work closely within a team environment to ensure the smooth running of the outside guest services operation;  \n Lift up to 23 kg;  \n Work outside and be subject to extreme heat and cold and inclement weather to accomplish tasks;  \n Work safely without presenting a direct threat to self or others.  \nAdditional Requirements:  \n This position may require the use of personal or Radium Resort vehicles including golf carts. The Front Desk Clerk must be physically capable of operating the vehicles safely, possess a valid driver’s license and have an acceptable driving record. Use of a personal vehicle for Radium Resort business will be prohibited if the Front Desk Clerk isnot authorized to drive a vehicle or if the employee does not have personal insurance coverage.  \n The performance of other essential functions may be required.  \nRadium Resort Job Description Front Desk Clerk/Agent Page 2","cbCaisfsoSF00Rh7","https://ap.wps.com/l/cbCaisfsoSF00Rh7","pdf",117784,"English","# Essential Functions\n## Required Knowledge, Skills and Abilities\n## Additional Requirements","[{\"question\":\"What are the essential duties of a Front Desk Clerk/Agent at Radium Resort?\",\"answer\":\"The role greets guests, manages check-in and check-out, handles payments, and ensures guest needs are met. It also includes completing daily shift and audit reports, maintaining the front desk, and following emergency procedures.\"},{\"question\":\"How is performance evaluated for this position?\",\"answer\":\"Performance is evaluated by the Front Desk Manager, based on the clerk’s execution of responsibilities and adherence to resort policies and service standards.\"},{\"question\":\"What additional requirements must the Front Desk Clerk/Agent meet?\",\"answer\":\"The position may require using personal or resort vehicles, so the clerk must be physically capable, have a valid driver’s license, and maintain an acceptable driving record. Personal vehicle use is prohibited if not authorized or without required personal insurance coverage.\"}]","Front Desk Clerk/Agent - Job Description | PDF",1789344080]