[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-261129-105":53,"doc-detail-261129-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","front-desk-and-guest-experience-manager-job-description","Front Desk and Guest Experience Manager Job Description","","Front Desk and Guest Experience Manager role description covering leadership and coordination of the front desk team to deliver a consistent guest experience at Edson Hill. Responsibilities include motivating and coaching staff, training new hires through the first 90 days, managing schedules and meetings, overseeing wedding and special-event room blocks, and coordinating welcome gift and meal/transportation logistics with events teams. The position also covers revenue management support, upselling to improve guest stays, lost-and-found and supply inventory control, accurate charge processing, and conflict-resolution coaching at check-out.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/front-desk-and-guest-experience-manager-job-description/261129/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/front-desk-and-guest-experience-manager-job-description/261129.png","ImageObject",442,249,{"name":88,"@type":89},"Stanford","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-21","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What leadership and coaching responsibilities does the role include?","Question",{"text":108,"@type":109},"The manager leads, inspires, supports, and motivates the team through leadership practices, provides regular feedback, trains new front desk hires, mentors them through their first 90 days, and coordinates ongoing training sessions. The role also offers conflict-resolution coaching to assist staff.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What event-related tasks are assigned to the manager?",{"text":113,"@type":109},"The manager manages room blocks for weddings and special events, coordinates delivery of welcome gift bags, and works with the Events Manager to schedule meal deliveries, transportation information, and special housekeeping requests.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the role handle revenue and guest billing accuracy?",{"text":117,"@type":109},"The manager works with the General Manager to monitor room rates, promotions, and seasonal packages in Web RezPro. The manager ensures all charges for rooms and incidentals are correctly processed and helps minimize guest discounts at check-out by enabling staff to resolve issues.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},261129,1790010716,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":4},2336477552062,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","Front Desk and Guest Experience Manager-Job Description  \nThe Front Desk/Guest Experience Manager will be a member of the Front Desk Agent team as well as work closely with the General Managers to understand goals and priorities, the Sales Manager to understand Group needs and also manage the front desk team to ensure the Edson Hill experience for each of our guests.  \nDuties and Responsibilities (In addition to those of a Front Desk Agent) :  \n● Lead, inspire, support and motivate your team through sound leadership practices.  \n● Regard your team with respect and professionalism at all times; practice active listening and engage in regular feedback with team members to encourage improved performance and morale.  \n● Train new front desk hires and mentor them through their first 90 days with regular check-in meetings.  \n● Coordinate regular training sessions for all front desk staff so they continue to learn and grow in their work.  \n● Manage all room blocks for weddings and other special events.  \n● Coordinate and delegate room delivery of welcome gift bags for special events.  \n● Work with Events Manager to schedule meal deliveries, transportation information, special housekeeping requests, etc. for special events.  \n● Create and manage the schedule for the front desk team with input and adequate notice from the team.  \n● Schedule front desk team meetings monthly or on another agreed-to frequency.  \n● Revenue Management-Work with GM to monitor room rates, promotions and seasonal packages in Web RezPro.  \n● Educate, motivate and incent team to upsell guest rooms, amenities, activities and enhance the guest experience while helping Edson Hill.  \n● Attend weekly Manager Meetings.  \n● Manage lost and found and the inventory of office and other front desk supplies including some room and event items stored in the reception area.  \n● Ensure that all charges for rooms and incidentals are correctly processed.  \n● Ensure staff can and will resolve any issues we are able to so that guest discounts are minimized at Check Out. Provide conflict resolution coaching to assist with this.  \n● Oversee Guest Services Program  \nI understand the scope and agree to perform these duties to the best of my ability.  \nName   Date","cbCaijwdtW0kCGdo","https://ap.wps.com/l/cbCaijwdtW0kCGdo","pdf",32629,"English","# Duties and Responsibilities (In addition to those of a Front Desk Agent)\n## Team leadership and training\n## Guest services and event coordination\n## Revenue, upselling, and charge accuracy\n## Lost and found, inventory, and conflict resolution","[{\"question\":\"What leadership and coaching responsibilities does the role include?\",\"answer\":\"The manager leads, inspires, supports, and motivates the team through leadership practices, provides regular feedback, trains new front desk hires, mentors them through their first 90 days, and coordinates ongoing training sessions. The role also offers conflict-resolution coaching to assist staff.\"},{\"question\":\"What event-related tasks are assigned to the manager?\",\"answer\":\"The manager manages room blocks for weddings and special events, coordinates delivery of welcome gift bags, and works with the Events Manager to schedule meal deliveries, transportation information, and special housekeeping requests.\"},{\"question\":\"How does the role handle revenue and guest billing accuracy?\",\"answer\":\"The manager works with the General Manager to monitor room rates, promotions, and seasonal packages in Web RezPro. The manager ensures all charges for rooms and incidentals are correctly processed and helps minimize guest discounts at check-out by enabling staff to resolve issues.\"}]","Front Desk and Guest Experience Manager Job Description | PDF",1789349541]