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Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others, while demonstrating an ability to work unsupervised. We are proud of our strong reputation of great customer service, and this guides us with everything we do.  \nDuties & Responsibilities:  \n• Greet guests in a friendly manner and follow check in procedures  \n• Take payments and post accurately to guest accounts  \n• Follow set polices regarding cash handling  \n• Communicate with other departments in a friendly and professional manner  \n• Be aware of local attractions and restaurants and make recommendations to guests  \n• Handle incoming telephone calls and other guest communication in a discreet fashion  \n• Accurately communicate with other shifts regarding issues arising from day to day operations  \n• Other duties as required  \nQualifications:  \n• Previous hospitality experience preferred  \n• Experience with ICS 2000 PMS an asset  \n• Diploma in Hospitality or related courses an asset  \n• Strong communication skills in English, both written and verbal essential  \n• Ability to work in a multi-tasking, fast paced environment  \n• Demonstrated strong customer service skills  \n• Ability to work all shifts, including weekends, evenings and holidays The Royal Scot offers competitive wages, full benefits, and onsite parking","cbCaipwZd8xwNeg5","https://ap.wps.com/l/cbCaipwZd8xwNeg5","pdf",64773,"English","# Duties & Responsibilities\n## Qualifications","[{\"question\":\"What are the main duties of the Full Time Front Desk Agent?\",\"answer\":\"Greet guests and complete check-in procedures, take payments and accurately post them to guest accounts, handle phone calls and guest communications discreetly, communicate with other departments and shifts, and provide recommendations for local attractions and restaurants.\"},{\"question\":\"What qualifications are required for the role?\",\"answer\":\"Strong English communication skills (written and verbal) are essential, along with the ability to work in a fast-paced multi-tasking environment and demonstrate strong customer service. Hospitality experience is preferred, and relevant diplomas or ICS 2000 PMS experience are assets.\"},{\"question\":\"What personal traits and work schedule are expected?\",\"answer\":\"The role requires a strong outgoing personality with close attention to details, teamwork and the ability to work unsupervised. The agent must be able to work all shifts, including weekends, evenings, and holidays.\"}]","Front Desk Agent Full Time - Job Description | PDF",1789325128]