[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-262003-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-262003-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","friends-of-family-health-center-dental-receptionistdental-assistant-position-description","Friends of Family Health Center - Dental Receptionist/Dental Assistant Position Description","","Position Description for a Dental Receptionist/Dental Assistant at Friends of Family Health Center. The role focuses on greeting patients, managing dental service paperwork and financial responsibilities, answering phones, scheduling and follow-ups, and supporting records, billing, mail, and clinic clerical needs. Key expectations include confidentiality, risk management participation, patient insurance familiarity (Denti-Cal and other plans), translation assistance when required, and professional customer service with accurate data review, chart filing, and recall/no-show coordination.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/forms/","Forms",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/friends-of-family-health-center-dental-receptionistdental-assistant-position-description/262003/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/friends-of-family-health-center-dental-receptionistdental-assistant-position-description/262003.png","ImageObject",442,249,{"name":42,"@type":43},"Đào","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-27","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",13,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the core duties of the Dental Receptionist/Dental Assistant role?","Question",{"text":63,"@type":64},"The role greets patients and visitors, handles initial paperwork and financial responsibilities, answers phones, schedules appointments, supports records and administrative tasks, and manages recalls and no-show follow-ups.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What information and systems must the position be familiar with?",{"text":68,"@type":64},"The position must understand and answer Denti-Cal and insurance questions, obtain patient insurance and demographic information, and use computer systems such as Microsoft Office, Excel, and current EDR/EMR.",{"name":70,"@type":61,"acceptedAnswer":71},"What qualifications and credentials are required or preferred?",{"text":72,"@type":64},"A high school diploma or GED is required, with completion of an accredited dental assisting course. Radiographic and Infection Control certification and CPR are required, and one year of recent experience is preferred, along with excellent communication skills in English.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},262003,1790414184,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":111,"slug":112},17,40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":110,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":26},1374402968488,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Friends of Family Health Center  \nPosition Description  \nDental Receptionist/Dental Assistant  \nPosition Purpose:  \nUnder the direction and general supervision of the Dental Supervisor, performs Dental Receptionist duties and other related duties as assigned by Dental Supervisor and Lead Dental Receptionist/Dental Assistant. In the absence of the Lead Dental Assistant duties may be assigned by the Lead Registered Dental Assistant.  \nEssential Functions:  \n􀁸 Greet patients and other visitors with a friendly, warm smile and attitude and assist patients with the initial required paperwork for dental services and financial responsibilities.  \n􀁸 Answer telephone; arrange appointments, transfer calls, answer questions and assist patients as required.  \n􀁸 Assist the Clinic Manager as needed, which may include, but not limited to:  \n-General clerical duties  \n-Assorted filing  \n-Assorted PC based typing and general administrative duties  \n-Open and distribute mail  \n-Responsible for postage on daily outgoing mail transactions  \n-Take in cash and other forms of payment from patients and issue receipts as needed.  \n-Keep reception area neat and clean during business hours  \n-May assist in data entry, billing projects and daily reports.  \n􀁸 Depending on the situation, receptionist duties could require employee to work overtime and/or extended work hours.  \n􀁸 Participate on committees and special projects as requested.  \n􀁸 Maintain appointment book and properly appoint patients.  \n􀁸 Handle recalls and no show follow up.  \n􀁸 Be familiar with and be able to answer Denti-Cal and insurance questions  \n􀁸 Review and highlight patient information.  \n􀁸 Obtain patient insurance information and benefits.  \n􀁸 Promote growth and friendly attitude in the office.  \n􀁸 Chart filing and preparation.  \n􀁸 Assist patients in completing \"Patient Information\" and \"Health History\" forms.  \nAdditional Responsibilities:  \n􀁸 Assist Dental Receptionist staff and patients with required paperwork for dental services and financial responsibilities.  \n􀁸 Provide translation assistance for patients, staff and dentists as needed.  \n􀁸 Obtain patient information including but not limited to insurance and demographics for accuracy and completion.  \n􀁸 Assist with telephone, arrange appointments, transfer calls, answer questions and assist callers as required.  \n􀁸 General clerical duties including scanning, establishing patient records via electronic record.  \n􀁸 Keep reception area clean and neat during business hours.  \n􀁸 Other duties as requested and/or assigned by supervisor.  \nJob Requirements:  \nKnowledge/Skills/Abilities:  \n􀁸 General awareness of the expectations and concerns of the Center’s dental patients and be able to respond in an empathetic and professional manner.  \n􀁸 Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds.  \n􀁸 Ability to creatively work with other health care professionals from a variety of disciplines to achieve maximal results for the Center’s patient from a system of integrated primary health care.  \nInformation Management:  \n􀁸 Treats all information and data within the scope of the position with appropriate confidentiality and security.  \n􀁸 Maintains patient confidentiality.  \nRisk Management:  \n􀁸 Cooperates fully in all risk management activities and investigations.  \nPosition Qualifications, Education and Training:  \n􀁸 High school diploma or GED certificate.  \n􀁸 Completion of accredited course in dental assisting.  \n􀁸 Ability to attend to multiple tasks at the same time and to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.  \n􀁸 Effective oral and written communication skills in English are required. Effective oral communication skills in Spanish preferred.  \n􀁸 Experience with computer systems such as Microsoft Office, Excel and current EDR and EMR.  \n􀁸 Experience with Denti-Cal, HMO and PPO insurances.  \n􀁸 Excellent customer service experience. ","cbCaideWdZR0ntOi","https://ap.wps.com/l/cbCaideWdZR0ntOi","pdf",102895,"English","# Position Purpose\n# Essential Functions\n## Administrative and Reception Duties\n## Patient Support and Insurance Information\n# Additional Responsibilities\n# Job Requirements\n## Knowledge, Skills, Abilities\n## Information Management\n## Risk Management\n# Position Qualifications, Education and Training\n# Licensure and Credentials\n# Typical Physical Demands\n# Physical Requirements","[{\"question\":\"What are the core duties of the Dental Receptionist/Dental Assistant role?\",\"answer\":\"The role greets patients and visitors, handles initial paperwork and financial responsibilities, answers phones, schedules appointments, supports records and administrative tasks, and manages recalls and no-show follow-ups.\"},{\"question\":\"What information and systems must the position be familiar with?\",\"answer\":\"The position must understand and answer Denti-Cal and insurance questions, obtain patient insurance and demographic information, and use computer systems such as Microsoft Office, Excel, and current EDR/EMR.\"},{\"question\":\"What qualifications and credentials are required or preferred?\",\"answer\":\"A high school diploma or GED is required, with completion of an accredited dental assisting course. Radiographic and Infection Control certification and CPR are required, and one year of recent experience is preferred, along with excellent communication skills in English.\"}]","Friends of Family Health Center - Dental Receptionist/Dental Assistant Position Description | PDF",1789358278]