[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-200025-105":53,"doc-detail-200025-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","formal-and-informal-letters-complaint-apology-and-invitation-letter-writing-guide","Formal and Informal Letters - Complaint Apology and Invitation Letter Writing Guide","","A practical guide to writing clear formal and informal letters, covering core structure, greeting and closing conventions, and stylistic differences between formal and friendly correspondence. It explains how to develop an introduction, main body with new paragraphs for each key point, and a concluding paragraph that summarizes or requests action. The guide also provides formats and useful language for letters of complaint, apology, and invitation, including openings, linking words, and closing remarks suitable for different tones.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/formal-and-informal-letters-complaint-apology-and-invitation-letter-writing-guide/200025/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/formal-and-informal-letters-complaint-apology-and-invitation-letter-writing-guide/200025.png","ImageObject",442,249,{"name":88,"@type":89},"Felix Montgomery","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-07","2026-09-04",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the key parts of a well-written formal or informal letter?","Question",{"text":109,"@type":110},"A letter should include an appropriate greeting, an introduction stating the reason for writing, a main body developing the subject with new paragraphs for each main point, and a final paragraph that summarizes or expresses a wish for action, followed by a suitable ending.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does formal letter style differ from informal letter style?",{"text":114,"@type":110},"Formal letters typically use formal language (often complex and non-colloquial), frequent passive structures, and no abbreviated forms, with formal endings such as “Yours sincerely/Yours faithfully.” Informal letters use friendly language and idioms, allow abbreviated forms, omit pronouns, and use warmer endings such as “Love/Best wishes/Regards” plus the first name.",{"name":116,"@type":107,"acceptedAnswer":117},"What guidance is given for writing a letter of complaint?",{"text":118,"@type":110},"Start with a greeting, state the reason for writing in the first paragraph, use separate paragraphs for different aspects of the complaint, and support each complaint with justification. The guide also suggests using mild or strong language based on seriousness, while avoiding abusive language.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},200025,1788507673,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":20,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":126,"read_time":47},549768064778,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","FORMAL AND INFORMAL LETTERS  \nA good letter should consist of:  \na) an appropriate greeting (Dear Sir/Madam, Dear Kathy, Dear Mr Brown) b) an introduction clearly stating the reason you are writing c) a main body in which the subject is developed. Begin a new paragraph for  \neach main point  \nd) a final paragraph in which you sum up the topic or express your wish for  \nsomething to be done  \ne) an appropriate ending (Yours/Best wishes, + first name, Yours sincerely,  \nYours faithfully, + full name) .  \nStyle in Letters  \nThe characteristic of formal style in letters are:  \n-The greeting (Dear Mrs Lee, Dear Sir,)  \n-Frequent use of the passive  \n-Formal language ( complex sentences, non-colloquial English)  \n-No abbreviated forms  \n-The ending (Yours sincerely,/Yours faithfully)  \nThe characteristic of informal style in letters are:  \n-The greeting (Dear Alex, Dear Dad)  \n-Informal language and style (idioms, colloquial English)  \n-Abbreviated forms, pronouns omitted  \n-The ending (Yours/Love/Best wishes/Regards,Anthony)  \nREMEMBER!!!  \n-Informal (friendly) letter have only one address (yours) whereas formal Letters have two (yours and the recipient's)  \n-Friendly letters begin with Dear + first name and end with Love/Yours/Best wishes + firstname  \n-Formal letters begin with:  \na) Dear Sir/Madam and end with Yours faithfully + full name b) Dear Mr/Mrs + surname and end with Yours sincerely + full name  \n-Semi-formal letters can begin with Dear Mr/Mrs + surname and end Best wishes/Yours + first  \nname/full name  \nLETTERS OF COMPLAINT  \nIntroduction   \nParagraph 1- reason for writing Main Body   \nParagraphs 2-3-complaint(s) and justification Conclusion  \nFinal Paragraph-suggested action to be taken, Closing remarks Full name  \n-Letter of complaint is normally written in a formal style .  \n-Letters should start with an appropriate greeting (e.g. Dear Sir, Dear Brown, etc)  \n-Mild or strong language can be used depending on the feelings of the writer or the seriousness of the complaint, but abusive language must never be used  \n-You should state the reason for the complaint in the first paragraph  \n-Start a new paragraph for each different aspect of the topic  \n-Any complaints you make should be supported with a justification  \n-Complaints and justification can be linked with appropriate linking words and phrases  \nUseful language for Letters of Complaint  \nOpening Remarks:   \n-I am writing to complain about/regarding/on account of/because of/on the subject of. . .  \n-I am writing to draw your attention to. . .  \n-I am writing in connection with. . .  \n-I am writing to express my strong dissatisfaction with. . .  \n-I am afraid to say I have numbers of complaints about. . .  \n-I am sorry to say that I was very disappointed with. . .  \n-I was appalled at. . .  \n-I feel I must protest/complain about. . .  \nUseful phrases:  \n-We ought to discuss the matter. . .  \n-To make matters worse ...  \n-I was very disappointed to find that. . .  \n-I would be grateful if you could. . .  \n-I should have been informed that...  \n-The first problem was. . . Another problem was. . . The most visible problem . . .  \n-I hope you will understand that I was very dissatisfied. . .  \n-I believe you can appreciate how disappointed I was when . . .  \nLinking words:  \n-Even though, however, furthermore, firstly, finally etc .  \nClosing Remarks:  \n-I would like to hear your explanation for the above problems . . .  \n-I would therefore be grateful if you could give me a full refund. . .  \n-I would like a full refund as soon as possible . . .  \n-I would like to have all or part of my money refunded. . .  \n-I am not satisfied with...  \n-I hope/assume you will replace . . .  \n-I trust the situation will improve . . .  \n-I hope the matter will be resolved. . .  \n-I hope we can sort this matter out amicably  \n-I look forward to hearing from you in your earliest convenience to offer me a complete refund  \n-I feel I am entitled to a partial refund in addition to an apo","cbCaijA9wreUuNDS","https://ap.wps.com/l/cbCaijA9wreUuNDS","pdf",167535,"English","# Formal and Informal Letters\n## Letter Structure\n## Style in Formal Letters\n## Style in Informal Letters\n## Addresses and Endings\n# Letters of Complaint\n## Introduction and Main Body Structure\n## Useful Language for Letters of Complaint\n## Linking Words and Closing Remarks\n# Letters of Apology\n## When Apology Letters Are Used\n## Structure and Closing Ideas\n## Useful Language for Letters of Apology\n# Letters of Invitation","[{\"question\":\"What are the key parts of a well-written formal or informal letter?\",\"answer\":\"A letter should include an appropriate greeting, an introduction stating the reason for writing, a main body developing the subject with new paragraphs for each main point, and a final paragraph that summarizes or expresses a wish for action, followed by a suitable ending.\"},{\"question\":\"How does formal letter style differ from informal letter style?\",\"answer\":\"Formal letters typically use formal language (often complex and non-colloquial), frequent passive structures, and no abbreviated forms, with formal endings such as “Yours sincerely/Yours faithfully.” Informal letters use friendly language and idioms, allow abbreviated forms, omit pronouns, and use warmer endings such as “Love/Best wishes/Regards” plus the first name.\"},{\"question\":\"What guidance is given for writing a letter of complaint?\",\"answer\":\"Start with a greeting, state the reason for writing in the first paragraph, use separate paragraphs for different aspects of the complaint, and support each complaint with justification. The guide also suggests using mild or strong language based on seriousness, while avoiding abusive language.\"}]","Formal and Informal Letters - Complaint Apology and Invitation Letter Writing Guide | PDF"]