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It sets conduct expectations for integrity, honesty, fairness, transparency with regulators and customers, and a culture of fair customer treatment, supported by training, monitoring, and remediation 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.......................................................................................................................................... 2  \n2 CONTEXT................................................................................................................................................... 2  \n3 PURPOSE .................................................................................................................................................. 2  \n4 SCOPE ....................................................................................................................................................... 2  \n5 GOVERNANCE .......................................................................................................................................... 2  \n6 CONDUCT OUTCOMES ............................................................................................................................ 5  \n7 CONDUCT STANDARDS ........................................................................................................................... 6  \n1 BACKGROUND  \nFirstRand Limited (FirstRand or the Group) is committed to maintaining the highest standards of conduct. This policy clarifies the roles, responsibilities and governance requirements relating to effective management of conduct risk across FirstRand and provides key principles that are fundamental to the advancement of good market conduct and effective management of conduct risk. The key principles contained in this document specifically focus on setting principles to be adhered to. The aim is to effectively manage and mitigate risk exposure within business entities and approved group risk appetite levels.  \n2 CONTEXT  \nThe policy provides the outcomes and principles with respect to market conduct risk management and compliance.  \n3 PURPOSE  \nThe group’s governance framework must support senior managers and key persons in performing their roles. This must include:  \n• promoting accountability, and clearly setting out roles, responsibilities, duties and expected behaviours of the governing body and key persons.  \n• ensuring that key persons possess the necessary skills, knowledge, and expertise, and have appropriate resources, to fulfil their functions.  \n• clearly setting out the decision-making and relevant escalation processes for committees and those tasked with ensuring oversight of conduct risk.  \n• appropriate market conduct metrics/key risk indicators must be identified and implemented, to facilitate risk identification, risk mitigation and the regular and timely reporting into management and executive governance structures.  \n4 SCOPE  \nThis policy is applicable to all FirstRand group subsidiaries, other juristic persons, divisions, business units, other operations, and all employees of the group, subject to jurisdictional policies and/or regulatory requirements that impose a stricter requirement.  \n5 GOVERNANCE  \nThe Market Conduct programme is overseen by various FirstRand committees, including delegated authority where applicable.  \nGovernance arrangements must:  \n• be proportionate to the nature, scale and complexity of the activities and business model of the group, having due regard to the inherent risks associated with such activities and model.  \n• ensure that employees conduct business with integrity.  \n• ensure that employees act honestly, fairly, with due skill, care, and diligence, and in a manner that does not bring the financial sector into disrepute.  \n• be organised so that the group’s affairs are managed responsibly and efficiently.  \n• ensure that the group deals with the regulators in an open and cooperative manner.  \n• ensure that the group conducts its business transparently and with due regard to the information needs of its customers.  \n5.1 Market conduct risk appetite statement  \nFirstRand builds trust by delivering fair and sustainable outcomes","cbCailDMlXjlDWFw","https://ap.wps.com/l/cbCailDMlXjlDWFw","pdf",208130,"English","# Background\n# Context\n# Purpose\n# Scope\n# Governance\n## Market conduct risk appetite statement\n## Accountability\n## Roles and responsibilities","[{\"question\":\"What is the purpose of the FirstRand Market Conduct Policy Statement?\",\"answer\":\"It clarifies roles, responsibilities, and governance requirements for effective market conduct risk management and compliance, enabling the group to manage and mitigate risk exposure within defined risk appetite levels.\"},{\"question\":\"Who does the policy apply to?\",\"answer\":\"It applies to all FirstRand group subsidiaries, other juristic persons, divisions, business units, other operations, and all employees, subject to jurisdictional policies and/or regulatory requirements that set stricter obligations.\"},{\"question\":\"How is conduct risk governance overseen in the group?\",\"answer\":\"A Market Conduct programme is overseen by various FirstRand committees with delegated authority where applicable, supported by governance arrangements that are proportionate to activity risk and model complexity.\"}]","FirstRand Market Conduct Policy Statement - July 2024 | PDF"]