[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-171586-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-171586-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","final-parliamentary-complaint-form-jan-2025-section-1-about-you","FINAL Parliamentary Complaint Form Jan 2025 - Section 1: About you","","Parliamentary complaint form guidance for submitting a complaint about a Government department or public organisation. It explains eligibility requirements, including having already complained to the organisation and received a final response that addresses all concerns, and warns that complaints older than 12 months, ongoing legal action, or unresolved issues may not be accepted. The form collects personal details, preferred contact methods, adjustment needs, representative status, and identity of the affected person.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/forms/","Forms",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/final-parliamentary-complaint-form-jan-2025-section-1-about-you/171586/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/final-parliamentary-complaint-form-jan-2025-section-1-about-you/171586.png","ImageObject",442,249,{"name":42,"@type":43},"Chloe Bennett","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-22","2026-09-01",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"When can a complaint be submitted using this form?","Question",{"text":63,"@type":64},"You can complain to PHSO only after you have already complained to the organisation and received a final response addressing all your concerns. If you are still unhappy after that, you can complain to them.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What information is required when making the complaint?",{"text":68,"@type":64},"You must provide when the problem happened and the date you complained, your contact information (including an email address if you have one), and you must have your MP sign the form.",{"name":70,"@type":61,"acceptedAnswer":71},"What if someone else is affected and you are acting on their behalf?",{"text":72,"@type":64},"If you are not the person affected, you must provide the person’s details, your relationship to them, and why they cannot complain themselves. Representative consent is typically required later in the form.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},171586,1791563855,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,112,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":110,"slug":111},17,40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":109,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":113,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":140},962084925782,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Complaint form:\nUse this form to make a complaint about a service provided by a Government department or other public organisation.\nBefore we can help you with your complaint\nYou will need to:\nhave already complained to the organisation you are unhappy with\nhave a final response from the organisation that has addressed all the concerns you raised with them.\nOnce all your concerns are addressed, if you are still not happy, then you can complain to us.\nWe may not be able to help you if:\nyour complaint is over 12 months old\nyou are taking legal action\nthe organisation’s final response has not addressed all the issues you raised \u001f\u001f– for help with this phone us on 0345 015 4033 or visit our website for advice on how to make a complaint: \u0013 HYPERLINK \"https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us/complain-change\" \u0014www.ombudsman.org.uk/complainforchange\u0015.\nWhen you make a complaint, we will need you to:\ntell us when the problem happened and the date you complained\ngive us your contact information, including an email address if you have one\nget your MP to sign this form – we cannot look at your complaint unless an MP asks us to.\nPlease answer all questions fully and avoid using ‘see attached’ as a comment. We will use this form to do our initial checks and if you do not give enough information, we may not be able to consider your complaint.\n\u000f\nPlease use this form to tell us about your complaint so we can see if we are able to help you. If you are not sure about something, or have difficulties filling in this form, just phone us on 0345 015 4033 or visit our website https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/filling-our-complaint-form\nHave you read and understood our ‘What we can and can’t help with’ page on our website? Please tick this box to confirm you have done this \u0003☐\u0004. If you cannot access this, please tick the box here \u0003☐\u0004.\nSection 1: About you\nHave you used our service or contacted us before?                    \u0003☐\u0004 Yes        \u0003☐\u0004 No\n(This is so we can link our records)\nIf you have been given a reference number by us, please enter it here:\n(The format of your PHSO reference is usually a letter followed by seven numbers. For example, C1234567 or C-1234567)\nYour contact details\nPlease fill in your details even if you are complaining on behalf of someone else.\nHow would you like us to contact you?           \u0003☐\u0004 Phone     \u0003☐\u0004 Email     \u0003☐\u0004 Post\nThere will be times when we need to send you documents.\nHow would you like to receive them?                                \u0003☐\u0004 Email     \u0003☐\u0004 Post\n\u000fMaking reasonable adjustments for people with a disability, health condition or other condition is an essential part of PHSO’s commitment to inclusion and wellbeing. If you have an adjustment you would like us to consider (for example providing documents in large print or an easy read format) please let us know below.\nAre you the person affected by the issues in the complaint?  \u0003☐\u0004 Yes  \u0003☐\u0004 No\nIf no, please provide the details of the person affected below:\nIf you are complaining for someone who cannot complain for themselves, for example, they do not have capacity or have died, we must make sure you are the right person to make a complaint. Please fill in the section below.\nWhat is your relationship to them?\nWhy can't they make the complaint themselves?\nPlease note: If you are helping someone to complain (we call this acting as a representative), we would normally need their consent for this. We ask for you to provide this consent later in this form. This consent does not give you the absolute right to access all sensitive personal information relating to the complaint. We may ask for consent again during the complaints process if you need to make an information request on behalf of the person complaining.\n\u000f\nSection 2: About your complaint\nWho are you complaining about?\nWhat is the name and address of the organisation(s) you are complaining about?\nAre you complaining about a particular person? Ple","cbCaifbIMRh5nPDO","https://ap.wps.com/l/cbCaifbIMRh5nPDO","docx",123697,"English","# Section 1: About you\n## Previous contact and reference number\n## Your contact details and preferred communication\n## Reasonable adjustments\n## Affected person and representative information\n# Section 2: About your complaint\n## Organisation and individuals involved\n## Key dates and awareness dates\n## Delay reasons\n## Complaint summary and impact","[{\"question\":\"When can a complaint be submitted using this form?\",\"answer\":\"You can complain to PHSO only after you have already complained to the organisation and received a final response addressing all your concerns. If you are still unhappy after that, you can complain to them.\"},{\"question\":\"What information is required when making the complaint?\",\"answer\":\"You must provide when the problem happened and the date you complained, your contact information (including an email address if you have one), and you must have your MP sign the form.\"},{\"question\":\"What if someone else is affected and you are acting on their behalf?\",\"answer\":\"If you are not the person affected, you must provide the person’s details, your relationship to them, and why they cannot complain themselves. Representative consent is typically required later in the form.\"}]","FINAL Parliamentary Complaint Form Jan 2025 - Section 1: About you | DOCX",1788284253,6]