[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-261230-105":3,"detail-sidebar-cat-1-en-105":80,"doc-detail-261230-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","field-service-technician-job-description-ats","Field Service Technician Job Description - ATS","","Field Service Technician Job Description for ATS Chicago Human Resources outlines responsibilities for troubleshooting, repairing, and maintaining mechanical and electrical equipment at customer facilities for both warranty and non-warranty needs. The role includes resolving service issues by phone when possible, coordinating with suppliers, traveling domestically and internationally, completing detailed service and expense reports, and supporting warranty claims. 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The role also involves travel, customer follow-ups, and facilitating warranty/non-warranty claims.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What health, safety, and environmental requirements apply to this position?",{"text":67,"@type":63},"The technician must comply with ATS HSE procedures, follow Lockout-Tagout (LOTO) when controlling hazardous energy, use required PPE, and report unsafe conditions and accidents/incidents. It also requires adherence to ISO standards and pandemic requirements during relevant situations.",{"name":69,"@type":60,"acceptedAnswer":70},"What qualifications are required for the role?",{"text":71,"@type":63},"A high school/GED diploma plus TMA tool and die or equivalent tooling/manufacturing training is required, along with 3–6 years of hands-on mechanical/electrical experience. The technician must be able to use measuring tools and meters, read electrical/mechanical drawings and manuals, and have customer-facing experience.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},261230,1790345831,{"code":4,"msg":81,"data":82},"success",[83,88,92,97,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":90,"slug":91},12,80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":89,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":120,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},962085570644,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","| | Document Owner: ATSLS Chicago Human Resources |  |  |\n| --- | --- | --- | --- |\n|  | Document Name: Field Service Technician Job Description |  |  |\n|  | DOCUMENT ID: QS-HRE-STD-079 | Effective Date: 02/09/2022 | Page 1 of 3 |\n\n\n| POSITION: Field Service Technician | DEPARTMENT: Customer Service |\n| --- | --- |\n| REPORTS TO: Field Service Supervisor | TRAVEL (range %): 75% |\n| CLASSIFICATION: ☐ EXEMPT ☒ NON-EXEMPT | ☒ DOMESTIC ☒ INTERNATIONAL |\n| GLOBAL CODE: ENS.03.272.P20-Field Service Engineering-Experienced Professional (P2) | WORK FROM HOME: N/A |\n\nTo repair and service equipment and machinery at customer facilities for both warranty and non-warranty issues; Meet or exceed customer’s quality and service expectations. Represent ATS in a professional manner.  \nESSENTIAL JOB DUTIES:  \n􀁹 Troubleshoot, repair and maintain mechanical and electrical equipment at the customer’s facility.  \n􀁹 Resolve service requirements over the phone if possible.  \n􀁹 Work with suppliers to resolve technical issues at customer sites.  \n􀁹 Travel to both domestic and international customer locations.  \n􀁹 Make recommendations to customers for items that require repair/replacement.  \n􀁹 Follow customer’s plant and safety regulations while at their facility.  \n􀁹 Complete and submit detailed service and expense reports in a timely manner.  \n􀁹 Make follow-up calls with the customer to verify problems have been resolved and coordinate future calls.  \n􀁹 Facilitate warranty/non-warranty claims with the customer.  \n􀁹 Responsible for keeping up with current ATS products and equipment.  \n􀁹 Be available for on call support on a rotational basis.  \n􀁹 Responsible for meeting or exceeding customer expectations in an efficient manner.  \n􀁹 Assist other department staff as defined by the Back End Manager, Service.  \n􀁹 Take on temporary or permanent assignments as defined by the BE Manager, Service.  \n􀁹 Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.  \n􀁹 Adhere to all health and safety rules and procedures.  \n􀁹 Adhere to all International Standardization Organization (ISO) standards  \n􀁹 Must possess a valid passport (orbe able to obtain one) for periodic travel outside of the United States.  \n􀁹 Comply with all ATS Company policies.  \n􀁹 Other duties as assigned.  \nPROPRIETARY INFORMATION—ATS CHICAGO NOT TO BE REPRODUCED OR DISCLOSED TO OTHERS WITHOUT PRIOR APPROVAL  \n\n| | Document Owner: ATSLS Chicago Human Resources |  |  |\n| --- | --- | --- | --- |\n|  | Document Name: Field Service Technician Job Description |  |  |\n|  | DOCUMENT ID: QS-HRE-STD-079 | Effective Date: 02/09/2022 | Page 2 of 3 |\n\nHEALTH, SAFETY, & ENVIRONMENTAL (HSE)REQUIREMENTS:  \n􀁹 Work in compliance with ATS Health, Safety, and Environmental procedures.  \n􀁹 Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through Lockout-Tagout (LOTO) methods.  \n􀁹 Actively pursue a duty to act where any unsafe conditions or unsafe acts are witnessed.  \n􀁹 Report any unsafe conditions or unsafe acts to your leader.  \n􀁹 Escalate any unsafe conditions or unsafe acts which leaders do not address to the General Manager (GM) .  \n􀁹 Report any defect in any equipment or protective device.  \n􀁹 Ensure that the required personal protective equipment (PPE) is used for the assigned task.  \n􀁹 Complete all required Health, Safety, and Environmental training.  \n􀁹 Report any accidents/incidents, including near misses to your supervisor.  \n􀁹 Assist in investigating any accidents/incidents or near misses if requested.  \n􀁹 Refrain from engaging in any unruly conduct.  \n􀁹 Ensure that equipment, materials and protective devices are functioning in a safe manner.  \n􀁹 Ensure that employees are working in accordance with divisional health and safety procedures.  \n􀁹 Do not report to work onsite, at a customer’s site, or travel on behalf ofATS when feeling ill. Contact your leader immediately.  \n􀁹","cbCaisLdN2diREPb","https://ap.wps.com/l/cbCaisLdN2diREPb","pdf",128807,"English","# Position Summary\n## Essential Job Duties\n## HSE Requirements\n## Qualifications","[{\"question\":\"What are the core responsibilities of the Field Service Technician?\",\"answer\":\"Troubleshoot, repair, and maintain mechanical and electrical equipment at customer sites, resolve service requirements (including by phone when possible), and coordinate with suppliers. The role also involves travel, customer follow-ups, and facilitating warranty/non-warranty claims.\"},{\"question\":\"What health, safety, and environmental requirements apply to this position?\",\"answer\":\"The technician must comply with ATS HSE procedures, follow Lockout-Tagout (LOTO) when controlling hazardous energy, use required PPE, and report unsafe conditions and accidents/incidents. It also requires adherence to ISO standards and pandemic requirements during relevant situations.\"},{\"question\":\"What qualifications are required for the role?\",\"answer\":\"A high school/GED diploma plus TMA tool and die or equivalent tooling/manufacturing training is required, along with 3–6 years of hands-on mechanical/electrical experience. The technician must be able to use measuring tools and meters, read electrical/mechanical drawings and manuals, and have customer-facing experience.\"}]","Field Service Technician Job Description - ATS | PDF",1789350590]