[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-177818-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-177818-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","fcc-23-68a1-introduction-order-on-reconsideration","FCC-23-68A1 - INTRODUCTION - ORDER ON RECONSIDERATION","","Order on Reconsideration clarifies requirements for broadband consumer labels mandated under the Infrastructure Investment and Jobs Act. The Commission affirms that providers must display monthly fees, decline requests to hide such charges or use “up to” pricing for pass-through fees, and preserve the label’s simplicity while allowing details on linked websites. It also clarifies label applicability for E-Rate and Rural Health Care bids, revises documentation obligations for alternative sales channels, and permits noting government taxes when included in base prices.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/fcc-23-68a1-introduction-order-on-reconsideration/177818/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/fcc-23-68a1-introduction-order-on-reconsideration/177818.png","ImageObject",442,249,{"name":42,"@type":43},"Evangeline","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-10-19","2026-09-02",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",5,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does the Infrastructure Act require regarding broadband consumer labels?","Question",{"text":63,"@type":64},"The Act directs the Commission to require broadband consumer labels that disclose key information about broadband prices, introductory rates, data allowances, and speeds, including whether an offered price is introductory and what consumers will pay after that period.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the Commission address petitions about monthly fees and pricing presentation?",{"text":68,"@type":64},"The Commission affirms that providers must display all monthly fees on the label and declines requests to avoid disclosing those fees or to display “up to” pricing for certain pass-through charges.",{"name":70,"@type":61,"acceptedAnswer":71},"In which E-Rate and RHC contexts is a broadband label required, and are enterprise services exempt?",{"text":72,"@type":64},"A broadband label is required only in E-Rate and Rural Health Care competitive bids for standard mass-market broadband services requested by schools, libraries, or health care providers; providers need not include labels for enterprise and special access services under those programs.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},177818,1791100493,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":55,"slug":121},21,"Paper Templates","papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":141},13056703019662,"https://ap-avatar.wpscdn.com/avatar/be000253a8e92610077?_k=1778726343310543188","Before the\nFederal Communications Commission\nWashington, D.C. 20554\nORDER ON RECONSIDERATION\nAdopted:  August 25, 2023\tReleased:  August 29, 2023\nBy the Commission:\nINTRODUCTION\nAs required by the Infrastructure Investment and Jobs Act (Infrastructure Act), the Commission adopted a Report and Order requiring broadband Internet service providers (ISPs or providers) to display, at the point of sale, labels that disclose certain information about broadband prices, introductory rates, data allowances, and broadband speeds, and to include links to information about their network management practices, privacy policies, and the Commission’s Affordable Connectivity Program (ACP).  The Commission also adopted requirements for the label’s format and display location to ensure consumers can easily compare a provider’s services as well as services between different providers.  Consumer access to clear, easy-to-understand, and accurate information is central to a well-functioning marketplace that encourages competition, innovation, low prices, and high-quality services.\nWe now address three petitions requesting that the Commission clarify and/or reconsider certain label requirements.  In doing so, we affirm our requirement that providers display all monthly fees with respect to broadband service on the label to provide consumers with clear and accurate information about the cost of their broadband service.  We thus decline providers’ request that they not disclose those fees or that they instead display an “up to” price for certain fees they choose to pass through to consumers.  Similarly, we preserve the label’s simplicity and ease of comparison by declining wireless providers’ request to include potentially complex and lengthy details about data allowances on the label, and instead affirm that providers can make those details available to consumers on a linked website.\nNext, we clarify that a broadband label is only required in E-Rate and Rural Health Care (RHC) Program competitive bids for standard mass-market broadband Internet services requested by a school, library, or health care provider, and that E-Rate and RHC service providers need not include a label for enterprise and special access services provided through those programs.  We also reconsider the requirement to document each instance when a provider directs a consumer to a label at an alternative sales channel and to retain such documentation for two years.  In addition, we make clear that wireless providers that opt to include government taxes in their base monthly price may note on the label that government taxes are included.\nOur decisions here preserve consumer access to clear, easy-to-understand, and accurate information about the cost for broadband services and will empower consumers to choose services that best meet their needs and match their budgets and ensures that they are not surprised by unexpected charges or service quality that falls short of their expectations.\nBACKGROUND\nThe Infrastructure Act, in relevant part, directs the Commission “[n]ot later than 1 year after the date of enactment of th[e] Act, to promulgate regulations to require the display of broadband consumer labels, as described in the Public Notice of the Commission issued on April 4, 2016 (DA 16–357), to disclose to consumers information regarding broadband internet access service plans.”  Further, the Infrastructure Act requires that the label “include information regarding whether the offered price is an introductory rate and, if so, the price the consumer will be required to pay following the introductory period.”\nOn January 27, 2022, we released a Notice of Proposed Rulemaking initiating a proceeding to implement section 60504 of the Infrastructure Act.  Consistent with the Infrastructure Act’s mandate, we proposed a requirement that ISPs display broadband consumer labels that the Commission approved in 2016 as a safe harbor from enforcement of the broadband transparency requirements.  The C","cbCaisfxidorruhX","https://ap.wps.com/l/cbCaisfxidorruhX","docx",71608,19,"English","# INTRODUCTION\n## Consumer label requirements and reconsideration decisions\n## Clarifications on program applicability and documentation\n# BACKGROUND\n## Statutory mandate and regulatory timeline\n## Proposed rulemaking and adoption of the broadband label\n## Petitions and requested modifications","[{\"question\":\"What does the Infrastructure Act require regarding broadband consumer labels?\",\"answer\":\"The Act directs the Commission to require broadband consumer labels that disclose key information about broadband prices, introductory rates, data allowances, and speeds, including whether an offered price is introductory and what consumers will pay after that period.\"},{\"question\":\"How does the Commission address petitions about monthly fees and pricing presentation?\",\"answer\":\"The Commission affirms that providers must display all monthly fees on the label and declines requests to avoid disclosing those fees or to display “up to” pricing for certain pass-through charges.\"},{\"question\":\"In which E-Rate and RHC contexts is a broadband label required, and are enterprise services exempt?\",\"answer\":\"A broadband label is required only in E-Rate and Rural Health Care competitive bids for standard mass-market broadband services requested by schools, libraries, or health care providers; providers need not include labels for enterprise and special access services under those programs.\"}]","FCC-23-68A1 - INTRODUCTION - ORDER ON RECONSIDERATION | DOCX",1788329294,7]