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Responsibilities cover care coordination, navigation of government and nonprofit resources, review of care plans with providers, and front-desk assistance when needed. The document also outlines case conference participation, quality service standards, EHR database support, professional development, community outreach, and required education and preferred experience. Candidate screening questions assess software proficiency, salary expectations, communication of policies, feedback differences, complex project management, stress handling, peer impressions, personal connection to hearing loss, motivation for applying, and fit for the position.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/family-and-community-liaison-job-description-candidate-screening-questions/262426/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/family-and-community-liaison-job-description-candidate-screening-questions/262426.png","ImageObject",442,249,{"name":88,"@type":89},"Mary Man","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-09","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the core responsibilities of the Family and Community Liaison?","Question",{"text":108,"@type":109},"The role coordinates pediatric care and ancillary support for patients and families, ensuring speech and audiology services and parent education are parent- and child-friendly. It also raises awareness about hearing loss and supports families through education and coordination.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What front-desk and care coordination duties are included?",{"text":113,"@type":109},"The position may assist the admin lead with answering phones, scheduling appointments, mailing intake paperwork, and sending reminder messages. It also helps ensure families are prepared for initial appointments, including transportation and navigation of resources.",{"name":115,"@type":106,"acceptedAnswer":116},"Which candidate areas are tested in the screening questions?",{"text":117,"@type":109},"Screening questions assess software proficiency (Word, Excel, PowerPoint, design tools, CMS, CRM, and EHR/EMR), salary requirements, experience documenting and communicating policies, responses to differing performance evaluations, managing complex projects, handling stressful interactions, how coworkers describe the candidate, personal connection to hearing loss, motivation for seeking a new position, and perceived unique fit.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},262426,1790628515,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},7421720224475,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Family and Community Liaison-Job Description  \nKey Responsibilities:  \nProvides coordinated care to pediatric consumers and their families by developing, implementing, and evaluating patient care and ancillary support services.  \nEnsures that speech and audiology services, as well as parent education seminars, are focused on being parent and child friendly. Raises awareness about hearing loss, deafness, and treatment options for consumers, in the healthcare community, and among Hoosiers at-large.  \nDuties:  \n􀁸 Provides support and encouragement to parents on their journey.  \n􀁸 Provides care coordination.For example, ensures families are prepared for and have transportation to their initial appointment.Helps families navigate the other government resources and nonprofit services available throughout the state.Reviews the care plan with families in conjunction with the direct care providers.  \n􀁸 Assists the admin lead with front desk tasks when needed.For example: answering the phone, scheduling appointments, mailing out intake paperwork, reminder messages.  \n􀁸 Orients and educates consumers and provides educational information in conjunction with direct care providers related to treatments, intervention, and education.  \n􀁸 Attends case conference (IFSP or IEP) meetings on behalf of a family.Develops an interdisciplinary care plan by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.  \n􀁸 Assists the operations manager in evaluating the delivery of care.For example: evaluates patient satisfaction survey results and suggests changes to improve the practice.  \n􀁸 Respects consumers by recognizing their rights; maintaining confidentiality.  \n􀁸 Maintains quality service by establishing and enforcing organization standards.  \n􀁸 Assists in maintaining the EHR database.  \n􀁸 Maintains professional and technicalknowledge by attending educational workshops, establishing personal networks, and benchmarking state-of-the-art practices.  \n􀁸 Contributes to team effort in the office.  \n􀁸 Fosters independence by teaching the family/child to self-advocate.  \n􀁸 Attends events (exhibiting opportunities) to raise awareness of Hear Indiana in the community. Occasional night/weekend work required.  \nRequirements:  \n􀁸 Education: High School Diploma.  \n􀁸 Must be professional, flexible,caring, and compassionate.  \n􀁸 Must exhibit a congenial and sensitive attitude toward children and their families.  \nPreferred:  \n􀁸 Some college (e.g., medical, legal, social work).  \n􀁸 One-year minimum of medical office or healthcare facility experience.  \n􀁸 Shared life experiences (e.g., a veteran parent of a child with hearing loss, an adult with hearing loss)  \nPlease send cover letter, resume and screening questions to jobs@[hearindiana.org](hearindiana.org.Thank you)[.Thank you](hearindiana.org.Thank you)!  \nFamily and Community Liaison  \nCandidate Screening Questions:  \n1) You are applying to work for a smaller nonprofit,where all employees wear multiple hats. While utilizing technology is not the most important part of this job, we are interested in knowing how much on the job training you’ll need to use these software programs successfully. Please rank your proficiency with the following software from 1 = have never used, 5 is proficient and 10 = Expert:  \n􀁸 Word  \n􀁸 Excel  \n􀁸 PowerPoint  \n􀁸 Design software (e.g., Publisher, Adobe Illustrator). If experience, which ones:  \n_______________  \n􀁸 Website Content Management Systems (CMS). If experience, which  \nones:___________________________________  \n􀁸 Constituent Relationship Management (CRM) databases.If experience, which ones:______________________________  \n􀁸 Electronic Healthcare Records (EHR) systems sometimes referred to as EMR.If experience, which ones:________________________  \n2) Please provide your salary re","cbCaikwY9YvhvWaH","https://ap.wps.com/l/cbCaikwY9YvhvWaH","pdf",54614,"English","# Key Responsibilities\n## Duties\n## Requirements and Preferred Qualifications\n# Candidate Screening Questions","[{\"question\":\"What are the core responsibilities of the Family and Community Liaison?\",\"answer\":\"The role coordinates pediatric care and ancillary support for patients and families, ensuring speech and audiology services and parent education are parent- and child-friendly. It also raises awareness about hearing loss and supports families through education and coordination.\"},{\"question\":\"What front-desk and care coordination duties are included?\",\"answer\":\"The position may assist the admin lead with answering phones, scheduling appointments, mailing intake paperwork, and sending reminder messages. It also helps ensure families are prepared for initial appointments, including transportation and navigation of resources.\"},{\"question\":\"Which candidate areas are tested in the screening questions?\",\"answer\":\"Screening questions assess software proficiency (Word, Excel, PowerPoint, design tools, CMS, CRM, and EHR/EMR), salary requirements, experience documenting and communicating policies, responses to differing performance evaluations, managing complex projects, handling stressful interactions, how coworkers describe the candidate, personal connection to hearing loss, motivation for seeking a new position, and perceived unique fit.\"}]","Family and Community Liaison - Job Description - Candidate Screening Questions | PDF",1789362072]