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The package includes an introduction email for incoming Zivver messages, a default Zivver notification message text, and additional recipient guidance for placing explanatory information on a website. The templates cover replacing placeholders like organization and date, describing encryption and secure environments, and instructing recipients to use access codes or SMS codes, including follow-up guidance when responding or when contact details change.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/external-communication-templates-external-communication-templates-introduction-email-and-notification-message/250787/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/external-communication-templates-external-communication-templates-introduction-email-and-notification-message/250787.png","ImageObject",442,249,{"name":88,"@type":89},"Chloe Bennett","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How do the templates handle organization-specific details?","Question",{"text":109,"@type":110},"The templates use general wording with editable fields such as [ORGANIZATION] and [DATE]. You can further personalize the texts as long as the meaning stays the same.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What does the introduction email for third parties explain?",{"text":114,"@type":110},"It explains that [ORGANIZATION] will use Zivver to securely send and exchange files, describes encryption and secure delivery, and tells recipients how to notice and access the secure message via a link and codes.",{"name":116,"@type":107,"acceptedAnswer":117},"How can recipients open a secure message sent via Zivver?",{"text":118,"@type":110},"Recipients click the blue link “Click for message” to open the secure environment, then enter either an access code or an SMS code. 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Of course you can also further personalize the texts , for example with references to internal or external sources for your organization , as long as the meaning remains the same.  \n2  \n1 . Introduction email to third parties about incoming Zivver messages  \nGuide: You can set this mail as ‘introduction message ’ in Zivver, so that it will automatically be sent along with a Zivver message if the recipient has never received a Zivver message before. You can change the text to your liking and send this to one of the Zivver administrators. It 's also possible to use this text as a general mailing to clients and/or chain partners.  \nDear Sir/Madam,  \nAs a professional organization, we treat sensitive information about our clients and relations conĺdentially. That is why we want to communicate personal data, reports, ĺles, and other sensitive information securely. This is necessary because the current channels, such as regular email, fax, or regular mail, are vulnerable.  \n[ORGANIZATION] sends secure emails via Zivver  \nStarting [DATE],[ORGANIZATION] will use Zivver to securely send you emails and exchange ĺles with you. Zivver ensures that all conĺdential information is delivered securely and encrypted. You can be certain only you, as recipient, can read this information.  \nHow will you notice the use of Zivver?  \nYou will receive a secure message with conĺdential information via regular email. This email contains a link to a secure environment. Here, you will have to enter an SMS code or access code in order to read the message. If the message is secured with an access code, you will receive this code from the recipient in a separate message (for example by phone, personally, or in a letter) .  \nInform us of changes in your email address and phone number!  \nIt is very important that you immediately inform us of changes in your email address or mobile phone number. That way, we can keep communicating securely with you. Please inform your contact within [ORGANIZATION] when such changes occur.  \nBy choosing Zivver, our clients and relations can be certain that we treat their privacy carefully. For more information about Zivver, please go to www.zivver.com or docs.zivver.com.  \nKind regards,  \n….  \n3  \n2 . Zivver notiĺcation message  \nGuide: Below, you can ĺnd the text that is added by default to the notiĺcation message that recipients of a Zivver message receive. Change the text to your liking and send this to one of the Zivver administrators.  \n[ORGANIZATION] sends secure emails via Zivver. Do you have any questions or are you having trouble opening this message? Go to [ORGANIZATION]’s website and insert ‘Zivver’ in the search bar. Zivver. You can then view additional information. You can also contact the sender to ask for more information.  \nPlease make sure that the search term mentioned above works on your website if you decide to use this example. A sample article for on your website can be found in template 3. You could also refer to an internal support department for more information, or to ‘your contact within [ORGANIZATION]’.  \n4  \n3 . Additional information for recipients of a message that was sent via Zivver, for example for on your website  \nGuide: The text below contains additional information about Zivver use. You could, for example, post this text on your website. We recommend making sure that your website shows this text if visitors use the term ‘Zivver’ in your search bar.  \n[ORGANIZATION] uses Zivver for sending privacy-sensitive information securely  \nStarting [DATE],[ORGANIZATION] will use Zivver to securely send sensitive information. This way, we can guarantee that we send sensitive information using the latest security and that no one but you can read the contents of the email.  \nHow can you ","cbCaiqAUytKqj8h1","https://ap.wps.com/l/cbCaiqAUytKqj8h1","pdf",120508,8,"English","# How do the external communication templates work\n# 1. Introduction email to third parties about incoming Zivver messages\n# 2. Zivver notification message\n# 3. Additional information for recipients (website text)\n# Want to respond to an email that was sent via Zivver?","[{\"question\":\"How do the templates handle organization-specific details?\",\"answer\":\"The templates use general wording with editable fields such as [ORGANIZATION] and [DATE]. You can further personalize the texts as long as the meaning stays the same.\"},{\"question\":\"What does the introduction email for third parties explain?\",\"answer\":\"It explains that [ORGANIZATION] will use Zivver to securely send and exchange files, describes encryption and secure delivery, and tells recipients how to notice and access the secure message via a link and codes.\"},{\"question\":\"How can recipients open a secure message sent via Zivver?\",\"answer\":\"Recipients click the blue link “Click for message” to open the secure environment, then enter either an access code or an SMS code. If an access code is required, the sender provides it separately (e.g., by phone, in person, or in a letter).\"}]","External Communication Templates - External Communication Templates - Introduction email and notification message | PDF",1789256178]