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Covers how to log in via the GBT Account portal, including first-time access steps and recommended browser use. 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in to Expert Care................................................................................. 3  \nOpening Expert Care From the GBT Account Landing Page............................................................ 4  \nNavigating the Landing Page ........................................................................... 5  \nLanding Page/Traveler Map................................................................................................................. 5  \nNavigation Bar ................................................................................................... 6  \nHeader Icons for Easy Navigation ...................................................................................................... 6  \nSearch Icon (Magnifying Glass) .......................................................................................................... 6  \nNotification Icon (Bell) ......................................................................................................................... 6  \nTool Icon (Wrench/Spanner)................................................................................................................ 7  \nProfile Icon (Avatar) ............................................................................................................................. 7  \nFuture Traveler View Icon (Calendar) ................................................................................................. 7  \nAccessing Travelers During a Disruption ........................................................ 8  \nCommunicating With Travelers During a Disruption ...................................... 9  \nSetting Up Risk Configurations...................................................................... 10  \nManaging Risk Configurations for Alerts, Pre-trip Advisories, and Country Summaries............. 10  \nRisk Configuration Best Practices ....................................................................................................11  \nOne-Time or Scheduled Reporting................................................................. 12  \nCOVID-19 Resources/Travel Vitals ................................................................. 13  \nSame-Flight/Same-Rail Alerts......................................................................... 14  \nSearch .............................................................................................................. 15  \nNote: This guide provides an overview of the complete functionality of Expert Care, which is a tiered solution. Available features vary according to the tiers that your organization has purchased. You will notice references to the tiers when reviewing this document. If you would benefit from a tier not currently available, please contact your American Express Global Business Travel (Amex GBT) representative to discuss.  \nExpert Care Overview  \nExpert Care is a tiered, duty of care solution that helps GBT clients locate and connect with travelers as well as support crucial decision-making regarding employee safety. Our platform consists of a set of core features available at no charge to clients with the ability to add paid options for additional functionality.  \nFor clients choosing add-on option 1, we can provide integrated risk alerts from our partner, Crisis24 . Add-on option 2, offers advanced traveler location services using Amex Corporate Card swipe data, GPS and geolocation services.  \nExpert Care can be offered stand-alone, or as part of a comprehensive solution using travel risk management wrapper services from Crisis24 .  \nExpert Care ™  \ncore features  \nTraveler Map1  \nReporting1  \nCommunications1  \nAdd-on 1  \nincludes core features2  \nPlus  \nRisk Intelligence  \nAutomated Configurations  \nAdd-on 2  \nincludes core features2  \nPlus  \nGeolocating via the Amex GBT Mo","cbCailBAEHH15UZh","https://ap.wps.com/l/cbCailBAEHH15UZh","pdf",1892477,"English","# Expert Care Overview\n## Logging in to Expert Care\n## Opening Expert Care From the GBT Account Landing Page\n## Navigating the Landing Page\n### Landing Page/Traveler Map\n### Navigation Bar\n### Header Icons for Easy Navigation\n### Accessing Travelers During a Disruption\n## Setting Up Risk Configurations\n## One-Time or Scheduled Reporting\n## COVID-19 Resources/Travel Vitals\n## Same-Flight/Same-Rail Alerts\n## Search","[{\"question\":\"What is Expert Care and what does it help organizations do?\",\"answer\":\"Expert Care is a tiered duty of care solution that helps clients locate and connect with travelers while supporting decision-making about employee safety.\"},{\"question\":\"How do users log in to Expert Care?\",\"answer\":\"Users log in through the GBT Account portal, can bookmark the access page for future use, and use “Forgot Password” to reset credentials if needed.\"},{\"question\":\"What can users access from the Expert Care landing page?\",\"answer\":\"The landing page provides the Traveler Map and page sections such as Risks and Travelers (with add-on availability) and Traveler View (core), including traveler search, messaging, and CSV export.\"}]","Expert Care - User Guide - Getting Started | PDF",1790379262,6]