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The position combines customer-facing communication, relationship building, project management, onboarding and retention, technology program ownership, client engagement, and internal employee care. Key duties include orientation, screening documentation, Bullhorn data accuracy, travel and expense coordination, recognition programs, benefits and open enrollment administration, MSA execution support, event planning, and ongoing operational documentation maintenance.","Experience Manager  \nJob Description  \nExperience Obsessed. People Champion. Process Ninja. Project Pro.  \nAt TruTeam Staffing Advisors, we built our business around delivering top-tier Epic talent and exceptional service for our clients and consultants. We call it our WOW experience—it’s what sets us apart in a sea of companies, and our operations team is at the heart of it all.  \nWe’re actively in growth mode and we have big goals: we want to be the world’s go-to Epic staffing and solutions firm. This is where you come in. As TruTeam’s Experience Manager, you’ll play a critical role in helping us achieve our vision by owning day-to-day operations, as well as TruTeam’s employee, consultant, and client experience.  \nThis position is a highly visible, customer-facing role that requires a high degree of ownership, strong communication and relationship building, project management and coordination, and excellent organizational skills to drive ongoing follow up and follow through. This role will grow with the organization and have a direct impact on TruTeam’s culture and our ability to scale while maintaining the high-touch experience that sets usapart.  \nThis is an one of a kind opportunity for an experienced operations or project professional who is passionate about elevating a WOW-factor experience for our employees, consultantsand clients, thrives on executing on a diverse array of tasks and projects, turns problems into solutions, and ultimately champions and drives our special culture.  \nYour Role  \nONBOARDING & CONSULTANT CARE  \n§ Creates and continuously elevates a WOW end-to-end experience for consultants  \n§ Manage the onboarding and retention process for all consultants and direct hire candidates  \n§ Develop and conduct new consultant orientation to set consultants up for success, including client-specific information, expectations, internal processes, policies, and compliance  \n§ Document and own execution of all client screening requirements, including background checks, vaccinations, etc.  \n§ Own TruTeam’s technology program, including lease execution for new hardware, user provisioning, hardware tracking and storage, shipping, and return  \n§ Serve as the key point of contact and TruTeam liason for external IT service provider  \n§ Surface potential issues specific to consultants and provide recommendations for  \nsolutions, escalating issues to sales, recruiting, and leadership when appropriate  \n§ Coordinate all consultant expense reimbursements with accounting and ensure compliance with client and TruTeam travel policies  \n§ Audit all consultant and placement data in Bullhorn to ensure accuracy  \n§ Research travel and lodging options in each geographical area we are servicing and partner with local contacts to secure group rates as applicable  \n§ Oversee Recognition Program for consultants, including management of giftselections, deadlines, and budget.  \n§ Own the extension and offboarding process and partner with recruiting and sales to ensure timely communication of projected end dates  \n§ Conduct monthly check-in calls for select consultants for the purpose of identifying potential challenges and ensuring retention  \n§ Maintain a strong feedback loop with sales and recruiting based on interactions with consultants and clients  \n§ Own development and rollout of consultant-facing to consultants regarding policies and procedures  \n§ Own administration of annual benefits renewal and Open Enrollment process  \n§ Track all relevant contractor data on the TruTeam Budget Spreadsheet  \nCLIENT ENGAGEMENT  \n§ Partners with sales to develop and deliver a WOW customer service experience  \n§ Own the end-to-end MSA execution process with sales and maintain final MSA/client documentation in Operations Sharepoint  \n§ Partner with internal and external partners to ensure compliance with client MSA and BAA requirements  \n§ Drive the new client intake process with sales to identify key stakeholders and determine each client’s end-to-","cbCaiusOee7ZohR4","https://ap.wps.com/l/cbCaiusOee7ZohR4","pdf",100547,"English","en",105,"# Your Role\n## ONBOARDING & CONSULTANT CARE\n## CLIENT ENGAGEMENT\n## OPERATIONS/EMPLOYEE CARE","[{\"question\":\"What are the primary responsibilities of the Experience Manager at TruTeam?\",\"answer\":\"Own day-to-day operations and deliver end-to-end experience across employees, consultants, and clients. 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