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Each goal uses clear action verbs, measurable outcomes (percentages, timelines, and targets), and business-relevant scope such as customer service, call center performance, financial report reconciliation, dispatch timeliness, complaint resolution, regulatory compliance, budgeting, coaching, and process improvement. Special projects add project planning, pilot design, training for new systems, customer service planning, handbook digitization, and sustainability initiatives with defined 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West","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-07","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What makes these performance goals “well-written” in the document?","Question",{"text":108,"@type":109},"They define clear actions and include measurable outcomes such as target percentages, deadlines, and specific result criteria.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How are ongoing goals different from special project goals here?",{"text":113,"@type":109},"Ongoing goals describe continuous responsibilities with recurring performance measures, while special project goals focus on time-bounded initiatives like relocation, pilot programs, and system transitions.",{"name":115,"@type":106,"acceptedAnswer":116},"What types of development goals are included beyond training?",{"text":117,"@type":109},"Development goals cover training completion, cross-training, mentorship and job shadowing, credential attainment, coaching skill improvement, and interviewing for new coverage responsibilities.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},243215,1790094605,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},1099523885074,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Examples of Well-written Performance Goals  \nOngoing Goals  \n• Provide high quality customer service resulting in a 90% customer satisfaction rating on accuracy, timeliness and courtesy measures on an ongoing basis.  \n• Provide direction, support and oversight to the call center such that 95% of calls are answered within 1 minute and less than 2% of calls result in complaints.  \n• On an ongoing basis, reconcile the department financial reports by the 15th of every month with no increase in reconciliation errors.  \n• On an ongoing basis, dispatch 82% of high priority calls for police, fire and medical services within established timeframes.  \n• Resolve 90% of complaints through a collaborative process without need for formal mediation on an ongoing basis.  \n• Conduct education, monitoring and enforcement to ensure that 98% of agricultural and pest control businesses are in compliance with all regulatory requirements on an ongoing basis.  \n• Manage the department budget to stay within appropriations and accomplish 85% of service results by the end of the fiscal year.  \n• Coach and support my direct reports resulting in them reporting that I provided them with clear expectations, meaningful feedback and fair performance evaluations by the end of the fiscal year.  \nSpecial Project Goals  \n• Plan and oversee the office’s relocation to the new facility such that the office and all systems are fully functional by September 30, 20XX.  \n• By January 1, 20XX, design and pilot a new outreach strategy using social media to increase by 25% the usage of our programs by our clients.  \n• By July 1, 20XX, develop and conduct a training program to support the transition to a new automated case management system with minimal effects on customer service such that all staff can accurately process 30 cases per day within 3 months of the training.  \n• By March 20XX, develop and implement a customer service plan that results in department staff reporting that they are clear about expectations for excellent customer service and have the skills and support to perform at that level.  \n• Develop a quality improvement process for the sanitary sewer system that reduces the failure rate to 1% by 12/31/XX.  \n• Create a partnership with at least 5 local cities to deliver two compliance related training workshops resulting in $250,000 improvement in Net County Cost by 6/30/XX.  \n• By 11/30/XX, update the employee handbook to include a searchable intranet version that employees find easy to use and informative.  \n• Complete the Energy Watch Program to reduce countywide carbon emissions by 605 tons by the end of the fiscal year.  \nExamples of Well-written Development Goals  \n• By January 1, 20XX, complete an advanced Excel training course to upgrade my skills so I can prepare budget reconciliation reports with an analysis of trends and variances to help keep expenditures within budgeted limits.  \n• By June 30, 20XX, help develop and participate in cross-training for the office assistant team to learn procedures across all units so that all critical functions are covered during absences.  \n• By September 30, 20XX, chair the planning team for my professional association’s annual conference to increase my communication and team leadership skills to prepare myself for greater management responsibilities.  \n• Mentor new (position X) in their first (XX weeks/months of work) such that they are able to complete 75% of (task 1, task 2, and task 3) independently within (XX hours/days) .  \n• Develop and practice my coaching skills so my direct reports indicate that they feel more satisfied with their work and able to perform at a higher level and such that I achieve a 30/70 split between coaching and doing by June 30, 20XX.  \n• Job shadow a seasoned (position X) in my department for (XX hours/days/weeks) such that I learn and provide coverage of (skill 1, skill 2, and skill 3) by June 30, 20XX.  \n• By June 30, 20XX, complete course work and attain a CSAC credential to enha","cbCaidJVNLbOJrzX","https://ap.wps.com/l/cbCaidJVNLbOJrzX","pdf",260269,"English","# Ongoing Goals\n# Special Project Goals\n# Examples of Well-written Development Goals\n# More Development Ideas","[{\"question\":\"What makes these performance goals “well-written” in the document?\",\"answer\":\"They define clear actions and include measurable outcomes such as target percentages, deadlines, and specific result criteria.\"},{\"question\":\"How are ongoing goals different from special project goals here?\",\"answer\":\"Ongoing goals describe continuous responsibilities with recurring performance measures, while special project goals focus on time-bounded initiatives like relocation, pilot programs, and system transitions.\"},{\"question\":\"What types of development goals are included beyond training?\",\"answer\":\"Development goals cover training completion, cross-training, mentorship and job shadowing, credential attainment, coaching skill improvement, and interviewing for new coverage responsibilities.\"}]","Examples of Well-written Performance Goals - Ongoing Goals and Special Project Goals - Examples of Well-written Development Goals | PDF",1789201467]