[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-276776-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-276776-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","estate-services-client-resource-guide-steps-to-take-when-a-loved-one-passes-away-getting-started","Estate Services Client Resource Guide - Steps to Take When a Loved One Passes Away - Getting Started","","Estate Services Client Resource Guide explains the next steps and key responsibilities for handling a deceased loved one’s banking and financial affairs. It covers how to notify Bank of America, understand roles such as executors and beneficiaries, and gather essential documents like death certificates and legal probate materials. The guide also details how accounts are protected after notification, including temporary balance holds, card restrictions, and stopping federal benefit payments, plus how to review account needs and submit required paperwork safely.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/estate-services-client-resource-guide-steps-to-take-when-a-loved-one-passes-away-getting-started/276776/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/estate-services-client-resource-guide-steps-to-take-when-a-loved-one-passes-away-getting-started/276776.png","ImageObject",442,249,{"name":42,"@type":43},"Mabel","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-28","2026-09-15",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",8,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"How do I notify Bank of America after a loved one passes away?","Question",{"text":63,"@type":64},"Start the notification online at bankofamerica.com/estateservices, call the Estate Servicing Operations team at 888.689.4466, or visit a nearby financial center and schedule an appointment online if desired.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What documents are commonly required to manage the estate?",{"text":68,"@type":64},"Prepare a certified copy of the death certificate and legal documents such as a trust, marriage or birth certificate, or probate papers. State-required court documents and bank forms may also be needed depending on the situation.",{"name":70,"@type":61,"acceptedAnswer":71},"What actions does Bank of America take to protect accounts after notification?",{"text":72,"@type":64},"Actions are typically taken before documentation is received, including temporary balance holds on individually owned accounts, blocking or closing debit and credit cards and removing Authorized Users, canceling recurring transactions, and suspending applicable fees and charges.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},276776,1790284730,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":136,"language":137,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":12,"update_tm":141,"read_time":33},7971474920318,"https://ap-avatar.wpscdn.com/avatar/74000ee537e6b0ca360?x-image-process=image/resize,m_fixed,w_180,h_180&k=1788430171632181674","Estate Services Client Resource Guide  \nSteps to take when a loved one passes away  \nWe’re here to support you and help you make financial decisions during a difficult time.  \nWhat’s inside  \n\n| Getting started |  |\n| --- | --- |\n| First steps | 3 |\n| What happens after we are notified | 4 |\n| What we’ll need from you | 5 |\n| Managing the accounts |  |\n| Account ownership information | 6 |\n| Product information | 7 |\n| Special situations | 8 |\n| Additional information |  |\n| Estate roles and responsibilities | 9 |\n| Helpful definitions | 10 |\n| Contact Information | 10 |\n\nGetting started  \nFirst steps  \nKnowing where to begin when handling someone else’s financial affairs can be overwhelming. While each situation is unique, we have outlined the general next steps to help you get started.  \n1 Notify Bank of America  \nWe’ll need the deceased customer’s full legal name and Social Security number to identify their accounts—here’show to notify us.  \n Online: Go to [bankofamerica.com/estateservices](bankofamerica.com/estateservices) to start the notification process.  \n Phone: Call our Estate Servicing Operations team at 888.689.4466.  \n In person: Visit a financial center near you. To save time, schedule an appointment online at [bankofamerica.com/appointments](bankofamerica.com/appointments).  \n2 Understand your role  \nKnowing your role will help determine what documents you may need to manage their account(s) .  \n• Executors, trustees or personal representatives follow the terms of the will, trust or probate court instructions.  \n• Beneficiaries or co-owners will work directly with us to update account ownership or receive funds.  \n3 Gather essential documents  \nHaving documents ready early can save you time later. In most cases, you’ll need:  \n• Certified copy of the death certificate  \n• Legal documents such as a trust, marriage or birth certificate, or probate papers  \nTable of contents 3  \nGetting started  \nWhat happens after we are notified  \nOnce you’ve let us know about your loved one’s passing, we’ll take steps to protect their accounts and contact you about what comes next.  \nProtecting our customers’ assets  \nTypically, these actions are taken prior to receiving any documentation and include, but are not limited to:  \n• Placing temporary balance holds on individually owned accounts  \n• Closing or blocking debit and credit cards in their name and removing Authorized Users  \n• Cancelling automatic payments, transfers and recurring transactions  \n• Suspending applicable fees and charges  \nOnline Banking access  \nTo protect their security, the decedent’s Online Banking ID will be closed after we receive the death certificate. For joint account owners, please be sure you have your own Online Banking profile and password so you can continue to manage your accounts.  \nBenefit payments  \nIf the decedent received federal benefit payments, these will stop automatically once we are notified of their death. Payments issued after the date of death will be returned to the government as required by federal law. To learn more about the reclamations process please see page 8.  \nReview the customer’s account and relationship to determine specific needs  \nWe’ll conduct a detailed review of the customer’s banking relationship to assess what action steps are needed to transition the account.  \nTable of contents 4  \nGetting started  \nWhat we’ll need from you  \nHere are some of the documents we’ll need—other documents may be required under certain circumstances.  \n\n| \u003Cbr>Death certificate | \u003Cbr>This gives us the information we need to verify the identity and residence of our customer, as well as confirm the date of death. |\n| --- | --- |\n| \u003Cbr>Legal documents | We may require additional documents such as a formal trust, birth or marriage certificate, or proof of legal name change. Please only send us copies as original documents cannot be returned. |\n| \u003Cbr>State-required documents | These are issued by the court and are used to confirm the id","cbCaipcuXYRMt45E","https://ap.wps.com/l/cbCaipcuXYRMt45E","pdf",2043594,10,"English","# Getting started\n## First steps\n## What happens after we are notified\n## What we’ll need from you\n## How to send us your documents","[{\"question\":\"How do I notify Bank of America after a loved one passes away?\",\"answer\":\"Start the notification online at bankofamerica.com/estateservices, call the Estate Servicing Operations team at 888.689.4466, or visit a nearby financial center and schedule an appointment online if desired.\"},{\"question\":\"What documents are commonly required to manage the estate?\",\"answer\":\"Prepare a certified copy of the death certificate and legal documents such as a trust, marriage or birth certificate, or probate papers. State-required court documents and bank forms may also be needed depending on the situation.\"},{\"question\":\"What actions does Bank of America take to protect accounts after notification?\",\"answer\":\"Actions are typically taken before documentation is received, including temporary balance holds on individually owned accounts, blocking or closing debit and credit cards and removing Authorized Users, canceling recurring transactions, and suspending applicable fees and charges.\"}]","Estate Services Client Resource Guide - Steps to Take When a Loved One Passes Away - Getting Started | PDF",1789495255]