[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-278163-105":53,"doc-detail-278163-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","esoft-metro-campus-refund-request-letter-2024","ESOFT Metro Campus - Refund Request Letter - 2024","","Refund request letter for ESOFT Metro Campus to be completed by the registered student and submitted with required documentation. It specifies how refunds are categorized: ESOFT’s failure to offer or run the program (A), customer reversal of the decision in writing before scheduled commencement (B), or inability to continue due to serious medical reasons confirmed by certified medical evidence (C). It includes category-specific timelines, full vs partial refund rules, processing fees, SLMC certification requirements, and a defined refund procedure and payment details.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/esoft-metro-campus-refund-request-letter-2024/278163/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/esoft-metro-campus-refund-request-letter-2024/278163.png","ImageObject",442,249,{"name":88,"@type":89},"Jordan Avery","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-15",true,{"@type":98,"interactionType":99,"userInteractionCount":15},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What refund categories are available in this letter and what does each mean?","Question",{"text":108,"@type":109},"Category A covers ESOFT’s failure to offer the course as advertised (discontinued, not starting, postponed without agreement, or schedule changes preventing attendance). Category B applies when the customer reverses the decision and submits the request in writing before the scheduled commencement. Category C applies when a student cannot continue due to serious medical reasons confirmed after registration.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"When must a refund request under Category A or B be submitted?",{"text":113,"@type":109},"Category A requests must be made prior to commencement or within 14 days of commencement (whichever applies). Category B requests must be made in writing before the scheduled commencement; requests received after commencement are handled at the Governing Board’s discretion and may not receive a full refund.",{"name":115,"@type":106,"acceptedAnswer":116},"What evidence is required for a refund request under Category C?",{"text":117,"@type":109},"Category C requires medical evidence such as medical records/reports, with confidentiality maintained. It also requires certification from an SLMC registered doctor, and the final refund amount is determined by the ESOFT Metro Campus Governing Board.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},278163,1789507583,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":4},1099523882367,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","ESOFT METRO CAMPUS  \nREFUND REQUEST LETTER  \nCustomer Name:   ESOFT Registration ID:    \nBranch registered at:   Date of request:    \nTick the Category under which the refund is being requested:  \nCategory A: Failure by ESOFT to offer the course as advertised  \n􀂆 A1 . ESOFT has discontinued the programme at customer’s registered branch  \n􀂆 A2 . ESOFT has decided not to commence the scheduled batch  \n􀂆 A3 . ESOFT has postponed the commencement of the batch the customer registered for, and the customer does not agree to wait.  \n􀂆 A4 . ESOFT has significantly changed the schedule of the batch that the customer registered for, and the customer cannot attend classes.  \nCategory B: Customer reverses the decision to pursue the course. Refund claims under this clause are acceptable only if such request is made in writing, prior to the scheduled commencement of the course. Evidence will be required to support the claim.  \nCategory C: Medical reasons-Customer is unable to continue the course due to personal medical reasons of a serious nature, which manifested AFTER the registration with ESOFT. Relevant medical expert should confirm the diagnosis and certify that the student is unable to continue studies by signing form M1 .  \nAny other relevant description to justify the refund request:    \n____________________________________________________________________________________________________  \n____________________________________________________________________________________________________  \n______________________________________________________ ______________________________________________  \n____________________________________________________________________________________________________  \n____________________________________________________________________________________________________  \nBranch Manager Confirmation (Do not send this to the Finance Department without verifying accuracy of the information or the completeness of the documentation):  \nSignature   Date:   Seal:   \nImportant Notes:  \nI. Refund requests under category A must be made prior to commencement or within 14 days of commencement (whichever is applicable)  \nII. Refund requests under category A will be processed in full. i.e. 100% of the payment, provided that the student has not attended any of the classes.  \nIII. Refund requests under category B which are received AFTER commencement will be considered at the discretion of the Governing Board, andwill not receive a full refund. Instead, a partial refund may be considered.  \nIV. Refunds processed under category B will incur a processing fee of 10% of the amount paid to ESOFT subject to a maximum of Rs. 10,000 .  \nV. Refund requests under category C will require evidence in the form of medical records / reports (confidentiality will be maintained)  \nVI. Refund requests under category C will require a Certification from a SLMC registered doctor.  \nVII. For refunds processed under category C, the refund amount will be determined by the Governing Board of ESOFT.  \nVIII. Requests for refunds giving migration as the reason will NOT be considered. Migration takes months of planning, and the student should carefully consider whether or not to register at ESOFT. Anyone with migration plans should NOT do a full payment of course fees.  \nIX. For all categories, Fees paid to external awarding bodies (Pearson, University Partners, etc. ) and taxes paid to local authorities cannot be refunded, as this is beyond the control of ESOFT Metro Campus.  \nA. REFUND PROCEDURE  \nI. A request for a refund of programme fees must be submitted in writing and countersigned by the branch head.  \nII. A refund will be granted according to the clauses in the refund policy of ESOFT Metro Campus. Any request that falls outside of this policy will be referred to the officer-in-charge of Student Affairs for consideration and the final decision will be taken by the Chief Operating Officer, as to whether it can be presented to the Governing Board o","cbCaicAf5WbaaEJO","https://ap.wps.com/l/cbCaicAf5WbaaEJO","pdf",187857,"English","# Refund Request Letter Details\n## Refund Categories (A, B, C)\n## Important Notes and Refund Rules\n# Refund Procedure\n# Payment of Refunds","[{\"question\":\"What refund categories are available in this letter and what does each mean?\",\"answer\":\"Category A covers ESOFT’s failure to offer the course as advertised (discontinued, not starting, postponed without agreement, or schedule changes preventing attendance). Category B applies when the customer reverses the decision and submits the request in writing before the scheduled commencement. Category C applies when a student cannot continue due to serious medical reasons confirmed after registration.\"},{\"question\":\"When must a refund request under Category A or B be submitted?\",\"answer\":\"Category A requests must be made prior to commencement or within 14 days of commencement (whichever applies). Category B requests must be made in writing before the scheduled commencement; requests received after commencement are handled at the Governing Board’s discretion and may not receive a full refund.\"},{\"question\":\"What evidence is required for a refund request under Category C?\",\"answer\":\"Category C requires medical evidence such as medical records/reports, with confidentiality maintained. It also requires certification from an SLMC registered doctor, and the final refund amount is determined by the ESOFT Metro Campus Governing Board.\"}]","ESOFT Metro Campus - Refund Request Letter - 2024 | PDF"]