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After reviewing a legacy Oracle ERP invoice process, TBS identified pain points including confusing templates, high invoice-review effort, increased AR calls, delayed payments affecting DSO, and lack of electronic delivery. The project re-engineered invoice templates, automated sending and archiving across channels, and introduced a customizable e-invoice web portal integrated through Oracle, XML, and Prism, enabling faster review and single-click access.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/esker-on-demand-case-study-toshibae-invoicing-finding-success-in-a-complex-invoice-environment/335148/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/esker-on-demand-case-study-toshibae-invoicing-finding-success-in-a-complex-invoice-environment/335148.png","ImageObject",442,249,{"name":88,"@type":89},"Ophelia","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-26","2026-09-21",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What problems did Toshiba Business Solutions face with invoicing before adopting Esker?","Question",{"text":109,"@type":110},"The document lists issues such as a confusing, cluttered invoice format, difficulty understanding how to read invoices, more AR-related calls, negative DSO impact from payment delays, and lack of electronic delivery. It also notes that manual invoice review before mailing was tedious and time consuming.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What were the main objectives of the Esker implementation at TBS?",{"text":114,"@type":110},"TBS aimed to re-engineer the invoice template to be more customer-friendly and to add an electronic delivery component (a web portal) that integrates with the Oracle ERP and persuades customers to adopt e-invoicing.",{"name":116,"@type":107,"acceptedAnswer":117},"How does the solution integrate with Oracle and Prism in the described workflow?",{"text":118,"@type":110},"TBS creates a data file in Oracle and XML, which is pushed to Prism. Prism extracts data from the XML and populates the invoice template, then the filled template goes to Esker in PDF format, where Esker distributes invoices electronically.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},335148,1791739885,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},7971461741311,"https://ap-avatar.wpscdn.com/avatar/74000253aff267980c6?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779345379180704826","CASE STUDY  \nAccounts Receivable Esker on Demand  \nToshiba—E-Invoicing:  \nFinding Success in a Complex Invoice Environment  \n\n| \u003Cbr>Irvine, Calif.-based Toshiba America Business Solutions, Inc. , (TABS) is an independent operating company of Toshiba Corporation, the world’s eighth-largest electronics/electrical equipment company.\u003Cbr>With the award-winning EncompassTM managed print services (MPS) programme, e-STUDIOTM line of multifunction printers (MFPs), toner products and retail information/thermal printing systems, TABS is leading the way for businesses to print smarter, work safer and conserve resources.\u003Cbr>[www.business.toshiba.com](www.business.toshiba.com) |\n| --- |\n| Manufacturing and Marketing |\n| Benefits of the Esker Accounts Receivable Automation Solution:\u003Cbr>􀂃 Cut the cost of sending invoices by 40-80%\u003Cbr>􀂃 Reduce document handling time up to 96%\u003Cbr>􀂃 Reduce billing errors and returns up to 90%\u003Cbr>􀂃 Significantly reduce DSO\u003Cbr>􀂃 Prevent lost invoices and related documents\u003Cbr>􀂃 Free-up customer service representative time |\n\nAs a wholly-owned subsidiary of Toshiba America Business Solutions,(TABS) Toshiba Business Solutions (TBS) is a leading managed document services (MDS) provider with experts that help organisations take control of document security, workflow and print environments. After re-engineering its internal invoice template to be more customer-friendly, TBS sought to implement an electronic delivery component as well—forming a successful partnership with Esker and leveraging its Accounts Receivable (AR) solution.  \nPast Problems  \nThe economic downturn that began in 2008 forced even the most successful companies to focus on internal cost-control and efficiency measures. At TBS, one area of business seemed ripe for potential improvement efforts. \"Our invoice format and process hadn’t been reviewed since we implemented the Oracle ERP nearly 10 years ago,\" said Todd Kirkham, Director of Operations and Acquisitionsat Toshiba Business Solutions.  \nCommon invoicing issues and customer complaints included:  \n􀂃 Invoice format was confusing and cluttered  \n􀂃 Difficulty understanding how to read the invoice  \n􀂃 Increased volume of calls to AR, causing a drag on resources  \n􀂃 DSO impacted negatively due to delays in customer payments  \n􀂃 No electronic delivery  \nIn addition, TBS had a manual invoice review process in place that caused a number of issues. \"Invoices required review before mailing, and this process had become tedious and time consuming,\" said Kirkham. \"Invoices would have to be printed, pulled and reviewed before being sent. The current process no longer had the capability to handle what we were doing.\"  \nMain Objectives  \nMoving forward, Kirkham and other TBS leaders concluded that, in order to bring more simplicity and efficiency to their invoicing process, electronic delivery would be needed. Two main objectives were defined:  \n1. Re-engineer the invoice template to make it more customer friendly  \n2. Get an electronic delivery component (web portal) to integrate with the Oracle ERP and internal invoicing process, and persuade customers to adopt e-invoicing  \n We really wanted to understand the pain points with our invoicing process, how our customers were impacted, and what we could do to become more efficient with the process—Esker helped us identify and solve them.   \nTodd Kirkham 􀂃 Director of Operations and Acquisitions  \n􀂃 Toshiba Business Solutions  \n[www.esker.com.au](www.esker.com.au)  www.esker.co. nz  \nAccounts Receivable CASE STUDY  \nThe Solution: Esker on Demand  \nEsker offers the benefits of a complete AR automation solution as an on-demand service. Seamlessly integrating with existing invoicing applications, the Esker solution completely automates the sending and archiving of invoices regardless of delivery method (e.g. , mail, fax, e-invoice, etc.), and provides access to a customisable invoice exchange portal.  \nFinding the right fit  \nAfter TBS defined its goals, it became clear that a ","cbCairayvMfXpTvV","https://ap.wps.com/l/cbCairayvMfXpTvV","pdf",271516,"English","# Accounts Receivable Esker on Demand\n## Toshiba—E-Invoicing: Finding Success in a Complex Invoice Environment\n## Benefits of the Solution\n## Past Problems\n## Main Objectives\n## The Solution: Esker on Demand\n## Finding the Right Fit\n## The Benefits\n## Integrating the Workflow\n## New Functionality","[{\"question\":\"What problems did Toshiba Business Solutions face with invoicing before adopting Esker?\",\"answer\":\"The document lists issues such as a confusing, cluttered invoice format, difficulty understanding how to read invoices, more AR-related calls, negative DSO impact from payment delays, and lack of electronic delivery. It also notes that manual invoice review before mailing was tedious and time consuming.\"},{\"question\":\"What were the main objectives of the Esker implementation at TBS?\",\"answer\":\"TBS aimed to re-engineer the invoice template to be more customer-friendly and to add an electronic delivery component (a web portal) that integrates with the Oracle ERP and persuades customers to adopt e-invoicing.\"},{\"question\":\"How does the solution integrate with Oracle and Prism in the described workflow?\",\"answer\":\"TBS creates a data file in Oracle and XML, which is pushed to Prism. Prism extracts data from the XML and populates the invoice template, then the filled template goes to Esker in PDF format, where Esker distributes invoices electronically.\"}]","Esker on Demand Case Study - Toshiba—E-Invoicing: Finding Success in a Complex Invoice Environment | PDF",1790009802]