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.................................................................................................................... 6  \nDEFINITION OF DISABILITY UNDER THE CODE ................................................................................................... 6  \nInvisible Disabilities ............................................................................................................................ 7  \nENVIRONMENTAL SENSITIVITIES .......................................................................................................... 8  \nTHE DUTY TO ACCOMMODATE ............................................................................................................ 9  \nTHREE PRINCIPLES FOR THE DUTY TO ACCOMMODATE....................................................................................... 9  \nUNDUE HARDSHIP ..................................................................................................................................... 10  \nRESPONSIBILITIES OF RENTERS IN THE ACCOMMODATION PROCESS ................................................................... 10  \nTHE ADVOCATE’S ROLE IN THE ACCOMMODATION PROCESS ............................................................................. 11  \nSTEP-BY-STEP GUIDE .......................................................................................................................... 12  \nSAMPLE SCENARIO............................................................................................................................. 13  \nSTEP 1 – INITIAL REQUEST FOR ACCOMMODATION............................................................................ 14  \nBASICS OF LETTER WRITING ........................................................................................................................ 14  \nCOMMON REQUESTS FOR ACCOMMODATION ................................................................................................ 15  \nSAMPLE LETTER REQUESTING ACCOMMODATION ........................................................................................... 17  \nSTEP 2 – OBTAINING MEDICAL EVIDENCE........................................................................................... 18  \nENVIRONMENTAL SENSITIVITIES/MULTIPLE CHEMICAL SENSITIVITY CASE CRITERIA CHECKLIST ................................ 19  \nSAMPLE LETTER: REQUESTING MEDICAL DOCUMENTATION .............................................................................. 20  \nSTEP 3 – KEEP A DETAILED LOG .......................................................................................................... 21  \nSTEP 4 – CREATE AN ACCOMMODATION PLAN................................................................................... 22  \nSAMPLE LETTER FOLLOWING UP WITH A HOUSING PROVIDER IF NO RESPONSE TO ACCOMMODATION REQUEST II RECEIVED................................................................................................................................................. 23  \nSTEP 5 – APPLICATION AT THE HUMAN RIGHTS TRIBUNAL ................................................................. 24  \nHOW TO FILE A HUMAN RIGHTS APPLICATION ............................................................................................... 24  \nSTEPS FOLLOWING A HUMAN RIGHTS APPLICATION ...........","cbCaiakO4WCW8xLA","https://ap.wps.com/l/cbCaiakO4WCW8xLA","pdf",12024441,"English","# Acknowledgements\n# About CERA\n# Introduction\n# Housing and the Ontario Human Rights Code\n## Where does the code apply?\n## Definition of disability under the code\n## Invisible disabilities\n# Environmental sensitivities\n# The duty to accommodate\n## Three principles for the duty to accommodate\n## Undue hardship\n## Responsibilities of renters in the accommodation process\n## The advocate’s role in the accommodation process\n# Step-by-step guide\n## Sample scenario\n## Step 1 – Initial request for accommodation\n## Step 2 – Obtaining medical evidence\n## Step 3 – Keep a detailed log\n## Step 4 – Create an accommodation plan\n## Step 5 – Application at the Human Rights Tribunal\n# Resources","[{\"question\":\"What is the duty to accommodate in rental housing under the Ontario Human Rights Code?\",\"answer\":\"The duty to accommodate requires housing providers to take steps to remove barriers for people with disabilities. 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