[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-248449-105":3,"detail-sidebar-cat-1-en-105":80,"doc-detail-248449-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","employee-availability-scheduling-and-attendance-policies-and-procedures-sap-center","Employee Availability, Scheduling and Attendance Policies and Procedures - SAP Center","","Employee availability, scheduling, and attendance policies define shared responsibilities between SAP Center and contractors to ensure qualified staffing for events while maintaining guest safety, comfort, and service consistency. The document sets minimum standards for employee responsibility, including providing monthly availability and preferences, meeting required thresholds for weekend and priority events, and supplying notice for vacations. It also establishes submission deadlines and the consequences of failing to provide satisfactory explanations for unavailability.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/general/","General",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/employee-availability-scheduling-and-attendance-policies-and-procedures-sap-center/248449/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/employee-availability-scheduling-and-attendance-policies-and-procedures-sap-center/248449.png","ImageObject",442,249,{"name":42,"@type":43},"Mimi","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-21","2026-09-12",true,{"@type":52,"interactionType":53,"userInteractionCount":26},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"How and when are employees asked to submit their availability each month?","Question",{"text":62,"@type":63},"The Availability/Preference Form is distributed on or about the 10th of each month. Employees must return it so it is received by the 17th via fax, mail, or in person depending on department.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What availability standards must employees meet on the form?",{"text":67,"@type":63},"Employees must indicate availability/preference for at least two-thirds of scheduled events each month, including two-thirds of weekend events and two-thirds of priority events as identified by SAP Center.",{"name":69,"@type":60,"acceptedAnswer":70},"Does owning tickets or wanting to attend an event justify not being available for a priority event?",{"text":71,"@type":63},"No. Wanting to attend or having tickets is not a valid reason for not being available for priority events or for failing to meet availability standards. Employees should check with the Scheduling Coordinator before buying tickets.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},248449,1789975340,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,103,108,113,118,123],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":125},158,"general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":124,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":26,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":121,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":26},2336477974920,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Employee Availability, Scheduling and Attendance Policies and Procedures  \nSAP Center’s and its contractor’s responsibilities are to ensure that there are a sufficient number of qualified employees staff to each event so that our guest’s safety and comfort is assured. It is also our goal to deliver a consistent level of superior service to our guests, by building an experienced, reliable staff and attaining staffing continuity from one event to the next. At the same time, we want to maximize the work opportunities for employees by creating a system that offers employees as many hours of work and event shifts as possible, while allowing some flexibility to consider each employee’s expressed availability and preference for working events when the monthly scheduling is done.  \nTo accomplish these objectives, minimum standards of employee responsibility regarding availability, scheduling and attendance have been established. We must also maintain a sufficiently large pool of employees who are available and can be depended upon to work their fair share of events at all times, but especially when circumstances are most demanding, such as:  \n1. Times when there are an above-average number of events in a week or a month;  \n2. Events which draw large numbers of guests;  \n3. Events which occur on holidays; and  \n4. Events which present unusual guest service/crowd management challenges.  \nTo meet the obligations to our guests, as well as to the many employees who are unfairly burdened by unexpected absences among co-workers, we have established the following policies, procedures and standards regarding: Availability and scheduling, as well as attendance and tardiness  \nAvailability and Scheduling  \nThe Availability/Preference Form will be distributed on or about the 10th of each month (see Appendix for department specific form) . Additional forms will also be available for pick-up in the Uniform Room for Ushering employees, Parking Office for Parking employees and from either Building Services Supervisors or the Building Services Office for Building Services employees.  \nWhen filling out the form, employees must indicate their availability/preference for all events/scheduled shifts and make themselves available to work, at a minimum:  \n1. Two-thirds ofthe scheduled events for each month, including two-thirds of all weekend events.  \n2. A variety of events (i.e., concerts, sports, family shows; not just Sharks games) .  \n3. Two-thirds of priority events, which typically draw large numbers of guests, occur on holidays and/or have unusual guest service/crowd management challenges, demanding more staffing. Priority events will be identified as such by SAP Center.  \nWhen filling out the form, please keep in mind:  \n1. Wanting to attend an event or having tickets for the event is not a valid reason for not being available to work a priority event or meet other availability standards. Employees should always check with the Scheduling Coordinator to see if they are needed to work prior to buying tickets or planning to attend an event.  \n2. Employees planning a vacation should give the Scheduling Coordinator at least one month’s notice. Employees should not assume they might receive time off for vacation or other reasons and especially when they make last minute plans. Employees should avoid planning vacations and other activities during busy periods at SAP Center.  \nUshering and Parking employees will fill out the Availability/Preference Form using the following key after carefully considering their availability:  \n1 = Available/Prefer to Work  \n2 = Available to Work  \n3 = Available/Prefer Not to Work  \n4 = Absolutely Cannot Work (Must provide brief, legitimate explanation)  \nBuilding Services’ employees indicate only if they are available or not available to work by writing “yes” for available and “no” for unavailable. If a Building Services’ employee indicates that they absolutely cannot work, they must provide a satisfactory explanation. Afte","cbCaitVh8Xxs5nOQ","https://ap.wps.com/l/cbCaitVh8Xxs5nOQ","pdf",118221,"English","# Availability and Scheduling\n## Availability/Preference Form distribution\n## Availability standards for events and weekends\n## Priority events and required coverage\n## Vacation notice and ticket-planning guidance\n## Role-specific form requirements (Ushering, Parking, Building Services)\n# Submission of Availability/Preference Form\n## Monthly return deadline\n## Submission methods (fax, mail, in person)\n## Department-specific drop-off locations","[{\"question\":\"How and when are employees asked to submit their availability each month?\",\"answer\":\"The Availability/Preference Form is distributed on or about the 10th of each month. Employees must return it so it is received by the 17th via fax, mail, or in person depending on department.\"},{\"question\":\"What availability standards must employees meet on the form?\",\"answer\":\"Employees must indicate availability/preference for at least two-thirds of scheduled events each month, including two-thirds of weekend events and two-thirds of priority events as identified by SAP Center.\"},{\"question\":\"Does owning tickets or wanting to attend an event justify not being available for a priority event?\",\"answer\":\"No. Wanting to attend or having tickets is not a valid reason for not being available for priority events or for failing to meet availability standards. Employees should check with the Scheduling Coordinator before buying tickets.\"}]","Employee Availability, Scheduling and Attendance Policies and Procedures - SAP Center | PDF",1789246068]