[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-168078-en":3,"doc-seo-168078-105":30,"detail-sidebar-cat-1-en-105":92},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},168078,2336475104042,"Tawan","https://ap-avatar.wpscdn.com/avatar/22000c4c32af1715be0?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786537525561427321",1,18,"Letters","EMPLOYABILITY SERVICE STANDARDS - Introduction","Employability Service Standards set out direction for Scotland’s transforming employability system, building on policy work since 2016 and later “No One Left Behind” publications. The Standards are informed by stakeholders and grounded in values of dignity and respect, fairness and equality, and continuous improvement, linked to a wider human-rights based welfare approach. They explain why aligned, non-overly-prescriptive expectations matter, enabling Local Employability Partnerships and providers to deliver consistent service quality while tailoring implementation to local user needs.","\u0003\nEMPLOYABILITY SERVICE STANDARDS\n\u0004\n\u0003Table of Contents\n\u0013 TOC \\o \"1-3\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc88227464\" \u00141.\tIntroduction\t\u0013 PAGEREF _Toc88227464 \\h \u00141\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227465\" \u0014Why do we need these Standards?\t\u0013 PAGEREF _Toc88227465 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227466\" \u0014Who has helped us develop these Standards?\t\u0013 PAGEREF _Toc88227466 \\h \u00143\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227467\" \u0014Building on the evidence base\t\u0013 PAGEREF _Toc88227467 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227468\" \u0014Understanding how these Standards are implemented\t\u0013 PAGEREF _Toc88227468 \\h \u00144\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227469\" \u00142.\tThe Standards\t\u0013 PAGEREF _Toc88227469 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227470\" \u0014Standard 1 - Our services work for users\t\u0013 PAGEREF _Toc88227470 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227471\" \u0014Standard 2 - Our services treat people with dignity and respect\t\u0013 PAGEREF _Toc88227471 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227472\" \u0014Standard 3 - Our services learn and improve\t\u0013 PAGEREF _Toc88227472 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227473\" \u0014Standard 4 - Our Services have partnership at their heart\t\u0013 PAGEREF _Toc88227473 \\h \u001413\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227474\" \u00143.\tHow the Standards fit with other products\t\u0013 PAGEREF _Toc88227474 \\h \u001415\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc88227475\" \u00144.\tOur commitment to Continuous Improvement\t\u0013 PAGEREF _Toc88227475 \\h \u001416\u0015\u0015\n\u0015\u0004\nIntroduction\nThe employability system in Scotland is undergoing a transformation, as indeed it has been doing so since the publication of A New Future for Employability Support in Scotland in 2016. In 2018, we published two strategic No One Left Behind documents which outlined the need for a better aligned and integrated employability support system.\n\u0013 HYPERLINK \"https://www.gov.scot/publications/one-left-behind-next-steps-integration-alignment-employability-support-scotland/pages/1/\" \u0014No One Left Behind: next steps for employability support\u0015 set out the direction of travel for employability support, including the importance of local delivery and the need to align with other provision. This was supplemented by \u0013 HYPERLINK \"https://www.gov.scot/publications/one-left-behind-review-employability-services/pages/6/\" \u0014No One Left Behind: a review of employability services\u0015, which identified further actions we need to take to deliver, including the creation of a \u0013 HYPERLINK \"https://www.employabilityinscotland.com/media/pgujxbke/for-publication-shared-measurement-framework.pdf\" \u0014Shared Measurement Framework\u0015 and the commitment to embedding Design Thinking in the system.\nThese documents set out 6 key principles, informed by stakeholders, which were intended to guide the transformational change currently under way:\nThese principles build upon the core values at the heart of the Scottish approach to employability, set out in response to wide consultation carried out when powers for contracted employment support were first devolved to Scotland. These were:\ndignity and respect;\nfairness and equality, and\ncontinuous improvement.\nThe values and principles that underpin employability are also consistent with the wider devolved welfare system in Scotland, with key concepts such as dignity and respect, making clear links with the wider human rights based approach set out by Social Security Scotland.\nWhy do we need these Standards?\nWe have developed these Standards as a result of conversations with providers and partners in the employability space across Scotland, which highlighted what they thought worked well in terms of service delivery, and where we could look to improve. We heard that varying expectations on providers from different funding streams can be difficult to manage, and that some existing Standards negatively impact on their ability to deliver truly person-centred support where they are too prescriptive.\nWe also heard that it can be challenging for those developing and delivering services to make sense of the policy intent without a clear steer as to what the expectations of them are.\nIn response, these Standards set out what Scottish and L","cbCaiszFjuiF77gw","https://ap.wps.com/l/cbCaiszFjuiF77gw","docx",856352,17,"English","en",105,"# Introduction\n## Why do we need these Standards?\n## Who has helped us develop these Standards?\n## Core values and principles\n## Stakeholder-informed direction of travel\n## Implementing a coherent national approach","[{\"question\":\"What problem do the Employability Service Standards address?\",\"answer\":\"They address inconsistent expectations across funding streams and the difficulty of turning policy intent into clear, practical expectations that do not limit person-centred delivery.\"},{\"question\":\"What values and principles underpin the Standards?\",\"answer\":\"They are grounded in dignity and respect, fairness and equality, and continuous improvement, aligned with Scotland’s wider devolved welfare and human-rights based approach.\"},{\"question\":\"Who contributed to developing the Standards?\",\"answer\":\"The Standards were co-designed with users and developed with partners and stakeholders across the employability sector, including public, third and private sector organisations.\"}]","EMPLOYABILITY SERVICE STANDARDS - Introduction | DOCX",1788224617,6,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":87,"head_meta":89,"extra_data":91,"updated_unix":28},"employability-service-standards-introduction","",{"@graph":36,"@context":86},[37,54,69],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/template/","Template",2,{"item":49,"name":13,"@type":43,"position":50},"https://docshare.wps.com/template/letters/",3,{"item":52,"name":14,"@type":43,"position":53},"https://docshare.wps.com/template/employability-service-standards-introduction/168078/",4,{"url":52,"name":14,"@type":55,"author":56,"headline":14,"publisher":58,"fileFormat":61,"inLanguage":23,"description":15,"dateModified":62,"datePublished":63,"encodingFormat":61,"isAccessibleForFree":64,"interactionStatistic":65},"DigitalDocument",{"name":9,"@type":57},"Person",{"url":41,"name":59,"@type":60},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-04","2026-09-01",true,{"@type":66,"interactionType":67,"userInteractionCount":11},"InteractionCounter",{"@type":68},"ViewAction",{"@type":70,"mainEntity":71},"FAQPage",[72,78,82],{"name":73,"@type":74,"acceptedAnswer":75},"What problem do the Employability Service Standards address?","Question",{"text":76,"@type":77},"They address inconsistent expectations across funding streams and the difficulty of turning policy intent into clear, practical expectations that do not limit person-centred delivery.","Answer",{"name":79,"@type":74,"acceptedAnswer":80},"What values and principles underpin the Standards?",{"text":81,"@type":77},"They are grounded in dignity and respect, fairness and equality, and continuous improvement, aligned with Scotland’s wider devolved welfare and human-rights based approach.",{"name":83,"@type":74,"acceptedAnswer":84},"Who contributed to developing the Standards?",{"text":85,"@type":77},"The Standards were co-designed with users and developed with partners and stakeholders across the employability sector, including public, third and private sector organisations.","https://schema.org",{"og:url":52,"og:type":88,"og:title":14,"og:site_name":59,"og:description":15},"article",{"robots":90,"canonical":52},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":93},[94,99,104,109,114,119,123,126,131],{"id":95,"doc_module":11,"doc_module_name":46,"category_name":96,"show_sort_weight":97,"slug":98},11,"Presentations",90,"presentations",{"id":100,"doc_module":11,"doc_module_name":46,"category_name":101,"show_sort_weight":102,"slug":103},12,"Resumes",80,"resumes",{"id":105,"doc_module":11,"doc_module_name":46,"category_name":106,"show_sort_weight":107,"slug":108},14,"Invoices",70,"invoices",{"id":110,"doc_module":11,"doc_module_name":46,"category_name":111,"show_sort_weight":112,"slug":113},15,"Posters",60,"posters",{"id":115,"doc_module":11,"doc_module_name":46,"category_name":116,"show_sort_weight":117,"slug":118},16,"Social Media",50,"social-media",{"id":21,"doc_module":11,"doc_module_name":46,"category_name":120,"show_sort_weight":121,"slug":122},"Forms",40,"forms",{"id":12,"doc_module":11,"doc_module_name":46,"category_name":13,"show_sort_weight":124,"slug":125},30,"letters",{"id":127,"doc_module":11,"doc_module_name":46,"category_name":128,"show_sort_weight":129,"slug":130},21,"Paper Templates",5,"papers-templates",{"id":132,"doc_module":11,"doc_module_name":46,"category_name":133,"show_sort_weight":4,"slug":134},158,"General","general-158"]