[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-287561-105":53,"doc-detail-287561-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","empirx-health-prescription-benefit-frequently-asked-questions","EmpiRx Health Prescription Benefit - Frequently Asked Questions","","EmpiRx Health Prescription Benefit FAQ explains key member actions and expectations for prescription coverage, including receiving new ID cards, using retail pharmacies, and transferring remaining refills from mail order. It details limits on day supplies for retail and mail order, specialty medication handling through the specialty mail order pharmacy, and how to access Member Services 24/7/365. It also covers starting mail order, options for ordering refills, and core program concepts such as prior authorization, quantity limits, and step therapy.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/empirx-health-prescription-benefit-frequently-asked-questions/287561/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/empirx-health-prescription-benefit-frequently-asked-questions/287561.png","ImageObject",442,249,{"name":88,"@type":89},"eBook King","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-25","2026-09-17",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"When will members receive a new ID card, and what should they do with it?","Question",{"text":108,"@type":109},"Check your mail in December for your enrollment packet containing the new ID card. Present the new card to your participating pharmacy on or after January 1, 2020.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Can refills from a current mail order pharmacy be transferred to EmpiRx Health?",{"text":113,"@type":109},"Yes. Valid prescriptions with remaining refills are transferred from your current mail order pharmacy to the EmpiRx Health mail order pharmacy so refills are not interrupted.",{"name":115,"@type":106,"acceptedAnswer":116},"What are prior authorization, quantity limits, and step therapy?",{"text":117,"@type":109},"Prior authorization is required for certain high-cost or sensitive drugs before filling. Quantity limits help ensure dispensing stays within FDA-approved dosing ranges. Step therapy requires using a lower-cost medication before moving to a higher-cost option in the same category.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},287561,1790285268,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},962088006270,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Welcome to Your EmpiRx Health Prescription Benefit  \nFrequently Asked Questions  \nWhen can I expect to receive my new ID card?  \nPlease check your mail carefully in the month of December for your enrollment packet, which will contain your new ID card, a plan brochure, and mail order materials. Present the new card to your participating pharmacy on or after January 1, 2020. Members with dependents will receive two cards. If additional cards are needed, they can be requested:  \n• Clients can make requests through the client portal by selecting “Request ID Card” from the cardholder’s drop-down menu.  \n• Members can make requests by calling EmpiRx Health Member Services toll-free at 1-877-241-7123 (TDD: 1-888-907- 0020) .  \n• Both members and clients can print a temporary card through the EmpiRx Health portal.  \n• Members can access a digital card through the EmpiRx Health App.  \nCan I still use the same retail pharmacy I prefer?  \nYou may continue to use the same local retail pharmacy to fill your prescription. Your EmpiRx Health prescription benefit program provides you with access to an extensive national pharmacy network, including most major chain and independent pharmacies. Be sure to provide your pharmacy with your new ID card information on or after January 1, 2020, so they can process your prescription through EmpiRx Health.  \nWill refills on my current mail order prescriptions carry over to EmpiRx Health, or will my doctor need to submit new prescriptions?  \nYes, valid prescriptions with remaining refills will be transferred from your current mail order pharmacy to the EmpiRx Health mail order pharmacy to allow you to obtain refills without interruption. Be sure to contact EmpiRx Health Member Services toll-free at 1-877-241-7123 if you have any questions concerning the transfer.  \nHow many days’ worth of my prescription can I fill at retail? at mail order?  \nPrescriptions filled at a retail pharmacy are limited to a 30-day supply. Members can also get up to a 90-day supply through the mail order pharmacy. Specialty medications are always limited to a 30-day supply.  \nWhat if I am currently receiving a specialty medication?  \nSpecialty medications are high-cost medications that require special handling and administration. Specialty medications must be dispensed through our specialty mail order pharmacy. If you are currently taking a specialty medication, you will be contacted in December to facilitate a transfer to EmpiRx Health’s specialty pharmacy.  \nWhen is Member Services available for assistance?  \nIf you have any questions or require additional information, you may contact EmpiRx Health Member Services toll-free at 1-877-241-7123 (TDD 1-888-907-0020), 24 hours a day, 365 days a year.  \nHow do I get started using mail order?  \nTypically, prescriptions filled through mail order are for medications used to treat chronic conditions and are written for up toa 90-day supply, plus refills. Prescriptions that you need to use right away should always be taken to your local retail pharmacy. For your first mail order, complete the mail order form included with your EmpiRx Health enrollment packet , and return it and your original prescription by mail in the preaddressed envelope provided on or after January 1, 2020. You can also have your prescriber either submit your prescription electronically or fax it to 1-888-907-0040. Be sure that your prescriber includes the cardholder’s name, ID number, shipping address, and patient’s date of birth. Only prescriptions faxed from a doctor’s office will be accepted via fax.  \nTo order refills, you have three options:  \n• [Internet:](Internet: Visit www.empirxhealth.com. If you)[ Visit www.empirxhealth.com. If you](Internet: Visit www.empirxhealth.com. If you) have not yet registered, click on “Members” in the upper right corner, then click on “Member Login.” If you are a registered user, log in and select “Mail Order.”  \n• Phone: Call EmpiRx Health Member Services toll-free at 1-877-241","cbCaiajWl7eJ5RII","https://ap.wps.com/l/cbCaiajWl7eJ5RII","pdf",126246,"English","# Frequently Asked Questions\n## ID card and pharmacy use\n## Mail order and refills\n## Clinical programs","[{\"question\":\"When will members receive a new ID card, and what should they do with it?\",\"answer\":\"Check your mail in December for your enrollment packet containing the new ID card. Present the new card to your participating pharmacy on or after January 1, 2020.\"},{\"question\":\"Can refills from a current mail order pharmacy be transferred to EmpiRx Health?\",\"answer\":\"Yes. Valid prescriptions with remaining refills are transferred from your current mail order pharmacy to the EmpiRx Health mail order pharmacy so refills are not interrupted.\"},{\"question\":\"What are prior authorization, quantity limits, and step therapy?\",\"answer\":\"Prior authorization is required for certain high-cost or sensitive drugs before filling. Quantity limits help ensure dispensing stays within FDA-approved dosing ranges. Step therapy requires using a lower-cost medication before moving to a higher-cost option in the same category.\"}]","EmpiRx Health Prescription Benefit - Frequently Asked Questions | PDF",1789632475]