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The book argues that successful product design depends not only on functionality but also on subjective factors shaped by how people experience products. Written by researchers and designers, it introduces concepts, methods, and case-based approaches including empathy in design processes, studying experiences through objects and prototypes, using stories and probes, and designing for emotionally rich products.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/empathic-design-a-book-about-empathic-understanding-in-user-experience/381557/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/empathic-design-a-book-about-empathic-understanding-in-user-experience/381557.png","ImageObject",442,249,{"name":88,"@type":89},"Alex Sinclair","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-16","2026-09-24",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the core argument of Empathic Design?","Question",{"text":109,"@type":110},"Designers must consider subjective factors—user experiences—alongside product functionality. The book argues that systematic methods are needed to study experiences and enable empathic understanding.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the book approach empathy in the design process?",{"text":114,"@type":110},"It connects empathy to user experience research and interpretation, including selecting user groups, using data for inference, and sharing empathy by communicating interpretations.",{"name":116,"@type":107,"acceptedAnswer":117},"What methods does the book use to study experience?",{"text":118,"@type":110},"It covers approaches using objects and prototypes, storytelling as shortcuts to meaning, and probes based on self-documentation, interviews, and collages.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},381557,1791719155,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":142},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","empathic design  \nEmpathic Design-kirja 0.997.indd  \n1  \n18.8.2003, 9.18.54  \nngised cihtap me  \nEmpathic Design-kirja 0.997.indd  \n2  \n18.8.2003, 9.18.55  \nempathic design  \nEdited by: Ilpo Koskinen Katja Battarbee Tuuli Mattelmäki  \nEmpathic Design-kirja 0.997.indd  \n3  \n18.8.2003, 9.18.55  \nThe original color versions of the images in the book can be found at [http://www.itpress.biz/](http://www.itpress.biz/).  \nCopyright-tiedot yms.  \nLore ver ing eugue tat niam dolorpe ciliqua inisismod deliqui blam quametuming eui enibh et ad te molobor sit doloree ummolor sustisis dit ver se et adigna faccums ndrem in ulputat aliquam, se digna feugue dolobore mincil ut augiam quatem et augue tem veliquissim iurercip el irillutat voleniam velisit venibh eum ecte dolore erostrud diam ipis aliscidunt dolumsa dignit loborem quamet landre eugaitadigna commy non henibh etum ipit nonsed tat wiscipit ating ent delesequisl in henisl ex ero elisl dipit at wisi. Lortinim am adit aute dio con henismod ectet erci erosto conse corperat ing ecte tate vel dolore dolorperosto odipsum andit lute commod tatinisl exeros nit, conum dolorer se magna aliquat, consequis nullum  \nEmpathic Design-kirja 0.997.indd  \n4  \n18.8.2003, 9.18.55  \ncontents  \nPreface by Ilpo Koskinen ............................................. 7  \nstructure of the book  \nAcknowledgements ................................................ 11  \nAbout the Authors ................................................. 13  \nenvisioning experience  \nSmart Bath: Emotional Design Softens Home Technology.................. 17  \nArni Aromaa & Sauli Suomela  \nconcept design process • looking for the spirit of the bathing experience • first concepts •  \ndeepening the “nature” approach • idea validation • final concept •  \ndesigners as representatives of users—or user-centered design?  \n1: empathy in design  \nIntroduction to User Experience and Empathic Design . . . . . . . . . . . . . . . . . . . . 37  \nIlpo Koskinen & Katja Battarbee  \ndesign for user experience: legislators and interpreters • products in experience •  \ntowards empathic design research • empathy in the design process  \nEmpathic Design: Informed and Inspired by Other People’s Experience ...... 51  \nJane Fulton Suri  \ndesign for other people • observation with empathy • how we learn • informing imagination  \nEmpathic Design in Methodic Terms .................................. 59  \nIlpo Koskinen  \nselecting user groups: primary, secondary and deviant • inspiration and inference:  \nwhat to do with data • value of understanding: what makes a good interpretation •  \nsharing empathy by communicating interpretations  \n2: studying experience with objects and prototypes  \nPockets and Bags: Understanding Experiences with Portable Objects . . . . . . . . 69  \nMeri Laine  \nproduct relationships: a situational model • data and method • the importance of style •  \nchanges in product relationship • conclusions and discussion  \nEmotions in Mobile Visual Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  \nEsko Kurvinen  \nemotions and mobile visual messages • data • emotional mobile images:  \nmaking emotions visible • responding to a non-emotional message with an emotional message • responding to an emotional message: joint emotional displays • discussion  \n5  \nEmpathic Design-kirja 0.997.indd  \n5  \n18.8.2003, 9.18.55  \nMobile Photo Album: an Experimental Prototype . . . . . . . . . . . . . . . . . . . . . . . . 93  \nEsko Kurvinen & Ilpo Koskinen  \nbackground research on photography • experience prototyping with i-zone cameras and  \ntemplates • building stories together: the @party template • building a shared album together  \n• towards design: a scenario of a shared album • prototyping interaction with non-existing technology  \n3: understanding experience for concept design  \nStories as Shortcuts to Meaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107  \nKatja Battarbee  \nempathy, storytelling, de","cbCaipcMHlZ6RZxX","https://ap.wps.com/l/cbCaipcMHlZ6RZxX","pdf",10562770,169,"English","# Preface\n## Envisioning experience\n## 1: Empathy in design\n## 2: Studying experience with objects and prototypes\n## 3: Understanding experience for concept design\n## 4: Making it work\n# References & Bibliography","[{\"question\":\"What is the core argument of Empathic Design?\",\"answer\":\"Designers must consider subjective factors—user experiences—alongside product functionality. The book argues that systematic methods are needed to study experiences and enable empathic understanding.\"},{\"question\":\"How does the book approach empathy in the design process?\",\"answer\":\"It connects empathy to user experience research and interpretation, including selecting user groups, using data for inference, and sharing empathy by communicating interpretations.\"},{\"question\":\"What methods does the book use to study experience?\",\"answer\":\"It covers approaches using objects and prototypes, storytelling as shortcuts to meaning, and probes based on self-documentation, interviews, and collages.\"}]","Empathic Design - A Book About Empathic Understanding in User Experience | PDF",1790245835,59]